- Joined
- May 21, 2022
- Messages
- 354
- Reaction score
- 372
- Location
- Bay Area, CA
- Cars
- Air Touring (Dream Rims)
- Referral Code
- SU5XF4DI
Want to share my recent service encounters with Lucid: Signs of logical processes exist!
Background: I had a first run build, December 2022 Touring. Lots of service visits to fix early teething problems, most in the first year. Including:
1.) Panel alignment / trunk
2.) AC compressor failure (never worked)
3.) High voltage contactor
4.) Many interior trim panel quality / replacements
5.) Misaligned bow-tie
6.) Driver monitoring camera not working
Each of those early visits had the long sitting in the shop time, me running around in a loaner for long periods of time for seemingly small issues. In the early days wait time wasn't a big deal, just time in service. Later on wait times became a problem too.
Fast forward to this recent encounter series: Instead if going straight to the shop and sitting around waiting: Mobile came by to fix another trim quality issue and diagnose a drive system warning that's been going on and off.
The second time they came by, they were able to diagnose the drive system warning to be a module imbalance out of spec. 15% imbalance. HV Battery replacement is the remedy.
But instead of needing to go to the shop and get a loaner and wait a long time they are actually ordering the parts first and scheduling it in. (Car is drivable in the meantime, the diagnostics cause the degradation early enough it's not a critical failure yet).
Supposedly the HV Battery replacement can be done in <1 hour. 30 minutes for techs that are fast. That said apparently their process isn't quite there for a sit and wait for it: There's still the check in queue and how they manage the 100 or so cars in the shop at SJ Service, which need check in, diagnostics, confirmation from owner, order parts, wait, queue for actual repair work etc.
So the process / triage seems like it's getting some sense to it, but my observation is because the parts network isn't developed as well as older OEMS, wait times and cars sitting around is going to be a problem for a while, since you can't get parts the next day and move the car out. The many cars in the shop I think are a consequence of the queues backing up on each other due to the parts / supply chain being a weak link.
Maybe hiring a supply chain elevator guy does make sense...
Background: I had a first run build, December 2022 Touring. Lots of service visits to fix early teething problems, most in the first year. Including:
1.) Panel alignment / trunk
2.) AC compressor failure (never worked)
3.) High voltage contactor
4.) Many interior trim panel quality / replacements
5.) Misaligned bow-tie
6.) Driver monitoring camera not working
Each of those early visits had the long sitting in the shop time, me running around in a loaner for long periods of time for seemingly small issues. In the early days wait time wasn't a big deal, just time in service. Later on wait times became a problem too.
Fast forward to this recent encounter series: Instead if going straight to the shop and sitting around waiting: Mobile came by to fix another trim quality issue and diagnose a drive system warning that's been going on and off.
The second time they came by, they were able to diagnose the drive system warning to be a module imbalance out of spec. 15% imbalance. HV Battery replacement is the remedy.
But instead of needing to go to the shop and get a loaner and wait a long time they are actually ordering the parts first and scheduling it in. (Car is drivable in the meantime, the diagnostics cause the degradation early enough it's not a critical failure yet).
Supposedly the HV Battery replacement can be done in <1 hour. 30 minutes for techs that are fast. That said apparently their process isn't quite there for a sit and wait for it: There's still the check in queue and how they manage the 100 or so cars in the shop at SJ Service, which need check in, diagnostics, confirmation from owner, order parts, wait, queue for actual repair work etc.
So the process / triage seems like it's getting some sense to it, but my observation is because the parts network isn't developed as well as older OEMS, wait times and cars sitting around is going to be a problem for a while, since you can't get parts the next day and move the car out. The many cars in the shop I think are a consequence of the queues backing up on each other due to the parts / supply chain being a weak link.
Maybe hiring a supply chain elevator guy does make sense...