Service Experience - Millbrae

[Lucid510]

Let's be mindful, with the opening of the San Jose service center, some of the Millbrae staff is now calling San Jose home. It will take some time for Lucid to hire new service techs to address the backlog.

I'm not trying to defend Lucid, that's just my observation. I used to see lots of techs before SJ opened but now I see less.

 

[borski]

Let's be mindful, with the opening of the San Jose service center, some of the Millbrae staff is now calling San Jose home. It will take some time for Lucid to hire new service techs to address the backlog.

I'm not trying to defend Lucid, that's just my observation. I used to see lots of techs before SJ opened but now I see less.

Yup.

 

[goldengate]

From speaking with some of contacts there, sounds like they don't really feel like management has given them the resources to succeed. The guys who are working the tickets are for the most part really trying hard, but they are playing whack-a-mole without the staff or the processes to excel. I feel badly for them.