With some of my referral points, I ordered a set of the weather tech like car mats. I then went back on a separate order and accidentally ordered another set of the same mats, along with a few other items. I noticed it immediately and reached out to Lucid customer support. They notified me that the points were non refundable, despite the fact that they hadn't shipped the mats yet. What I wanted of course, are the points back..but at this point, I have no points and no mats. Has anyone run into this in the past and how did you handle it?
Referral points - non-refundable?
- Thread starter CoachJF
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I never tried the salesperson route, so by all means go there.
Beyond that... Between my repeatedly dismal failure to get several variants of points awards/adjustments that I was due, and the fact that even our Lucid Forum liason and resident guru @marqie, despite best intentions, doesn't seem to be able to accomplish a promised NACS/CSS adapter points refund, I suggest you prepare yourself to either toss or sell the extra set, if your effort to cancel the order didn't stop delivery too.
Beyond that... Between my repeatedly dismal failure to get several variants of points awards/adjustments that I was due, and the fact that even our Lucid Forum liason and resident guru @marqie, despite best intentions, doesn't seem to be able to accomplish a promised NACS/CSS adapter points refund, I suggest you prepare yourself to either toss or sell the extra set, if your effort to cancel the order didn't stop delivery too.
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A couple months ago, I had a problem with garments not fitting, and inquired about an exchange. I was told no exchanges/refunds. I expressed displeasure in a forthright and direct manner (probably too direct). Last week, I received an email saying they would accept an exchange as a one time courtesy, so something may have changed. I like the idea of contacting our sales rep.
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I had an issue with points and not fully understanding the policies. I had a coupon to get a free charger for my new car, which I leased 1 month ago. I'm still waiting for the back order on the charger; it's challenging for the first EV that I've ever owned. I don't like waiting for a charger on the street. So I purchased a new Lucid charger in the box, never used on eBay, got a great deal $265.00 I was happy, then called Lucid and I wanted to cancel the free charger and use the points on something else. I found out that no refunds on the free charger coupon that was given at the purchase of the lease. That's quite petty, I thought. Well, when it ever comes in, I can keep one in the car for an emergency charge and one in my garage or perhaps sell one.