The camera is working as expected, but the digital alignment is off. Each camera is very wide angle, and when they perform a camera calibration and alignment they digitally set the zoom and cropping on each camera so that they look correct.
I know this because a long time ago a software update caused all of my cameras to reset (presumably the update accidentally corrupted or otherwise cleared the alignment data). I reported this problem to Lucid, who didn't believe that an update could screw up the cameras and refused to redo the alignment. I lived with it for a few months, and eventually a camera had to be replaced and they then did a full calibration/alignment, and everything looked good again.