Proforma Invoice

[Kvothe89]

I received a proforma invoice yesterday for my Gravity DE order, without a vin number. Anyone know what that means in terms of prediction/delivery?

 

[hmp10]

I received a proforma invoice yesterday for my Gravity DE order, without a vin number. Anyone know what that means in terms of prediction/delivery?

As nearly as I can tell, there is no clear process controlling when things happen regarding Gravity orders and deliveries. When it comes to pro formas, some have reported receiving them before even getting calls to confirm their final order configurations. Others are getting VINs before receiving a pro forma. You're getting a pro forma without a VIN.

I don't know whether the receipt of documents -- or order progress reports, for that matter -- is determined by Sales Advisors or something else or nothing in particular.

 

[Kvothe89]

As nearly as I can tell, there is no clear process controlling when things happen regarding Gravity orders and deliveries. When it comes to pro formas, some have reported receiving them before even getting calls to confirm their final order configurations. Others are getting VINs before receiving a pro forma. You're getting a pro forma without a VIN.

I don't know whether the receipt of documents -- or order progress reports, for that matter -- is determined by Sales Advisors or something else or nothing in particular.

That's really frustrating. I emailed my sales advisor and he didn't seem to even know that this email went out. His guess was it's an automated message, but is unsure what triggered it

 

[hmp10]

That's really frustrating. I emailed my sales advisor and he didn't seem to even know that this email went out. His guess was it's an automated message, but is unsure what triggered it

Lucid builds a phenomenal product, but their administrative processes can be a bit slapdash.

 

[johnse]

I also got one of those 1 month after placing my order (March 23 order, April 23 Pro Forma). When I asked, my SA said sending it was a mistake.

 

[Kvothe89]

Lucid builds a phenomenal product, but their administrative processes can be a bit slapdash.

This has me worried. If they can't get their act together on the administrative side of things when they're selling six figure vehicles, it makes me genuinely concerned about what the service experience will be like down the road ...

 

[Kvothe89]

I also got one of those 1 month after placing my order (March 23 order, April 23 Pro Forma). When I asked, my SA said sending it was a mistake.

Oh, interesting! I placed my original order back in December and then changed it to DE a month or so ago. So I guess the Proforma is not really an indicator of anything as far as production/delivery is concerned.

 

[boydracing]

The 'market leader' title is the person co-located with the SA. They will generate the proforma. At least this is the person I am working with. They also arrange the delivery location and take details from the assigned SA. I am having them work through me taking delivery in Scottsdale, AZ as I am registering in Utah.

 

[bryway]

From my perspective, the receipt of a pro-forma invoice doesn’t offer any clue as to delivery timeline. I’ve received two pro-forma invoices. The first was for the GT I ordered in November (invoice received Jan 2025), and the second was after converting my GT order to a Dream Edition (invoice received March 2025). Now here we are approaching June

 

[Udon1122]

FWIW, I received the Proforma Invoice almost three weeks ago, and so far, no one from Lucid has told me the accurate timeline. The car is apparently still at the factory.

My original delivery date was the end of April, but it is now being pushed to indefinite and beyond.

 

[hmp10]

This has me worried. If they can't get their act together on the administrative side of things when they're selling six figure vehicles, it makes me genuinely concerned about what the service experience will be like down the road ...

We've owned an Air since December 2021. Service has been absolutely no problem in terms of convenience, responsiveness, and thoroughness. In fact, it has been a far better experience than getting our two Teslas serviced since their service nosedived after the introduction of the Model 3 in 2018.

I do worry occasionally, though, that Lucid may have trouble keeping it up once the fleet size grows with the introduction of the Gravity and especially the Earth in a couple more years. I'm hoping Lucid doesn't go over the same cliff Tesla did at that point.

 

[hmp10]

From my perspective, the receipt of a pro-forma invoice doesn’t offer any clue as to delivery timeline. I’ve received two pro-forma invoices. The first was for the GT I ordered in November (invoice received Jan 2025), and the second was after converting my GT order to a Dream Edition (invoice received March 2025). Now here we are approaching June

FWIW, I received the Proforma Invoice almost three weeks ago, and so far, no one from Lucid has told me the accurate timeline. The car is apparently still at the factory.

My original delivery date was the end of April, but it is now being pushed to indefinite and beyond.

I ordered our first Gravity the day orders opened on November 7 and upgraded it to a Dream the day those orders opened on February 26. I ordered a second GDE on March 31. I received a call on Easter Sunday, April 20 to confirm both order configurations.

I've received no pro formas. Other than calling to introduce himself on November 7 and calling again to confirm the orders on April 20, my SA has not reached out with any information about the orders at all. I found out a pre-VIN had been issued on one of the cars only when I called HQ Sales to inquire, and I found a VIN had been assigned and the car moved into production only by checking the Lucid website on my cell phone -- something I don't normally do. (When opened on my desktop computer, the Lucid website doesn't show any movement on the order.)

What information you are given, how you get it, what paperwork you get, when you get it . . . all these things are completely random events and depend much more on the personalities involved than any process or procedures at the Lucid end. And now, I've found out that checking the Lucid website on my cell phone instead of on my desktop will yield different answers to the same question.

If you want to keep track of your orders, you really have to work out your own best way of doing it.

 

[Ron_Burgundy]

This has me worried. If they can't get their act together on the administrative side of things when they're selling six figure vehicles, it makes me genuinely concerned about what the service experience will be like down the road ...

I had the EXACT same experience with Tesla in 2013 and Rivian in 2022. It’s just how this works with “start up” EV companies and new models, etc. Both have gone on to be fine with respect to service, etc.

That said, if you’re coming from a Mercedes or BMW you need to adjust your service expectations. The car will be amazing, but it will be buggy and service will be “meh” along with communication. But they’ll get there…

As for delivery timing - you’ll get it when you get it. They’re incentivized to get them to folks ASAP, but part of the joy is the wait. Many folks get a call the day before or day of. Just know it will be awesome once you do get it. The wait - that will be excruciating. But it’s a champagne problem.

 

[borski]

And now, I've found out that checking the Lucid website on my cell phone instead of on my desktop will yield different answers to the same question.

You’re right about the rest, but I think this one really is a you thing lol

 

[hmp10]

You’re right about the rest, but I think this one really is a you thing lol

Yeah, but I've cleared the caches on both Safari and Firefox but am still getting the same result. So I'll just check the website on my iPhone browser.