Pooor Customer Service

[lsalter]

Lucid Customer service is the worst. On November 7, 2024, (the first day one could order a Gravity) I ordered a new Gravity (GD13813-52257). Then in late July 2025, I was told while at the Corte Madera Studio, that the car had a batch number and was in the que to be built. On August 4th I received a call from Andrew Burdick (Sales Representative) that a vehicle very similar to the one I ordered was available and would I like it. I said sure. When I called to arrange a delivery date, I was then told that the vehicle wasn’t available, that they had to order a replacement part but would be ready by the end of the week(August 8th) and that Dan Waisbein (Market Leader) would give me a call. On August 16th I e-mailed Andrew that I did not want the vehicle that was supposed to be available on August 4th that really wasn’t available and still wasn’t available and to re-instate my original order with the modification for the Dream Drive 2 Pro.. He responded that he was off until August 21st but Dan would handle the paper work. Today, I texted Andrew and asked what was up. He responded that Dan would give me a call.. When Dan called, he indicated that I could take delivery of the vehicle that was said to be available Aucust 4th but it would be at least three more weeks or would have to cancel my order, receive my $1,000 deposit made in November of 2024 and go on line and create a new order and be at the bottom of the list for the Vehicle, I ordered on November 7, 2024. He indicated it would be four or five months for delivery. If that is the way Lucid runs their business, I’m inclined to purchase another brand of electric vehicle.