I just had this issue pop up yesterday - right after the recent update was installed. Called customer care and they had me switch profiles and try bringing it down. That didn't work. Did a soft reset and after two tries, that got it working again. Don't get too excited yet though....I tried putting it up again today and it got stuck again. After playing around with it and going through all the steps, I was able to get it to go back down again, but it continues to get stuck from time to time. Lucid is going to have the car picked up today or tomorrow. Hopefully I don't have to permanently keep it in a down position! I took a video of my struggles today if anyone is interested.