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picking up tomorrow....

How many jobs on the invoice? Mine had 17 this time and 21 last time
Oh, just saw you have Air...guess grass is not greener there too
 
deemz said:
How many jobs on the invoice? Mine had 17 this time and 21 last time
Oh, just saw you have Air...guess grass is not greener there too
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It was bought used and needed a bunch of service; hadn’t been seen in a long time. Not a good prototypical example.
 
Ok.... so interesting... My service advisor has suddenly gone silent and is not responding to me about picking up my car. Not a good feeling. 2Pm my time.
 
Macrocosmcwh said:
Ok.... so interesting... My service advisor has suddenly gone silent and is not responding to me about picking up my car. Not a good feeling. 2Pm my time.
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Same here.
I was supposed to pick up mine with nearly identical work on Tuesday, with many promises of daily contact from here on out.
But that was last Saturday and nothing since. My Service Center is San Jose, CA.

Hope yours works out. I worry a little that the latest update had an issue with some of the early models (mine is 2022).
 
drb3333 said:
Same here.
I was supposed to pick up mine with nearly identical work on Tuesday, with many promises of daily contact from here on out.
But that was last Saturday and nothing since. My Service Center is San Jose, CA.

Hope yours works out. I worry a little that the latest update had an issue with some of the early models (mine is 2022).
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mine is too.... According to Lucid very early 2022 model. Floor mats do not have pins and mirrors are silver....
 
Ohhhhhhh Kay….. missed pickup yesterday and now not going to be today either…. Shooting for Monday! :)

All good….. just REALLY miss my car now!! Not mad about them fixing it and it taking longer…. Just sucks it isn’t happening now…
 
Update update…. Still no car. Went to pick it up because no one would return my texts or calls.

When I showed up they said “we are having a problem getting the software to load and now are getting drive unit errors.” When last was “the guys are finishing up a couple things and then we need to drive it to EA and make sure the new battery will fast charge”

My nice is running out…. 8 large pizzas and $100 bagels and $100 in donuts….. I bought the team… trying to be kind and get the best attention…coming up on 40 days there… I’m over buying food!

I don’t know… as a service manager I might get my best guys on it and get on the phone with Lucid…

Mind you this is the same guys that said I need to buy a new TCU in order to update…. Obviously it was more than that.

I text close to 5 asking “may I please get an update?”
Service manager’s response: “ as of now, no new updates. Will know more tomorrow.”

What does time fix that it hasn’t in the last 40 days.

Sorry just venting….
 
Macrocosmcwh said:
Update update…. Still no car. Went to pick it up because no one would return my texts or calls.

When I showed up they said “we are having a problem getting the software to load and now are getting drive unit errors.” When last was “the guys are finishing up a couple things and then we need to drive it to EA and make sure the new battery will fast charge”

My nice is running out…. 8 large pizzas and $100 bagels and $100 in donuts….. I bought the team… trying to be kind and get the best attention…coming up on 40 days there… I’m over buying food!

I don’t know… as a service manager I might get my best guys on it and get on the phone with Lucid…

Mind you this is the same guys that said I need to buy a new TCU in order to update…. Obviously it was more than that.

I text close to 5 asking “may I please get an update?”
Service manager’s response: “ as of now, no new updates. Will know more tomorrow.”

What does time fix that it hasn’t in the last 40 days.

Sorry just venting….
Click to expand...
Unfortunately, I think it's clear that Lucid's service organization still needs a lot of work before they have a consistent and reliable process for customer service. They have moments of brilliance, but also moments like you're experiencing. And too many of the latter. It would be helpful for them to realize that even if they cannot solve the problem of being understaffed and service vehicles quickly, they can still provide clear communications to customers.
 
Macrocosmcwh said:
Update update…. Still no car. Went to pick it up because no one would return my texts or calls.

When I showed up they said “we are having a problem getting the software to load and now are getting drive unit errors.” When last was “the guys are finishing up a couple things and then we need to drive it to EA and make sure the new battery will fast charge”

My nice is running out…. 8 large pizzas and $100 bagels and $100 in donuts….. I bought the team… trying to be kind and get the best attention…coming up on 40 days there… I’m over buying food!

I don’t know… as a service manager I might get my best guys on it and get on the phone with Lucid…

Mind you this is the same guys that said I need to buy a new TCU in order to update…. Obviously it was more than that.

I text close to 5 asking “may I please get an update?”
Service manager’s response: “ as of now, no new updates. Will know more tomorrow.”

What does time fix that it hasn’t in the last 40 days.

Sorry just venting….
Click to expand...
We are still totally in sync--mine went in about the same time for the same issue(s). Crickets for a month.

A week ago Friday got a text saying "nearly ready, going to be in daily communication from now on". New generation of crickets for another week.

Yesterday got a text saying "ready at 2P after QA and wash". More crickets.

(I am at San Jose vs Phoenix, but quite remarkable synchrony :) ).

Christian (macrocosmcwh), let's see who is behind the wheel first...
 
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