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Phone App Stays at "Still Waking Up..."

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SAL

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Sep 9, 2024
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Cars
Lucid GT
I was at Electrify America getting ready to charge the car and found my phone App showing "Still Waking Up" which meant door, charge, etc. icons on app would not enable (even though I had no problem while driving to Charge Station). I waited for over 10 minutes and gave up on App and reset my phone a couple of times, which did not help.. Even though phone App shows "Still Waking Up" the phone unlocked the doors and linked to car which allowed me to drive to work! This was several hours ago and my phone Lucid App still shows "Still Waking Up". Has anyone experienced this - and is there some software/app reset remedy?
 
I have the same problem. Prior to 2.6.0 and App 2.1.2 the car would wake up as long as WiFi was not connected. Now my car will not wake up even with WiFi disconnected. I tried deleting and reloading App 2.1.2 and a logo reset but no luck. I emailed customer care a few days ago. I will post if they have a solution.
 
Same here. Worked fine yesterday on 2.6.0, but now the car won't wake up through the app. Deleted and reinstalled to no avail.
 
Have the same issue from time to time. Phone says waking up even if I am at the car and the car is open. Next day, may work fine. As a result, I always take the key fob with me.
 
Same issue here after 2.6.0...
 
Ok so I read other posts on the forum and went and turned off my car's WiFi. After that, my app connected to the car almost instantaneously.
 
Same. Have yet to be able to wake the car from the app. Tried all the usuals. Nothing. Love getting heckled by coworkers as they watch me trying to get the car to unlock in the pouring rain.
 
Joelaron said:
Same. Have yet to be able to wake the car from the app. Tried all the usuals. Nothing. Love getting heckled by coworkers as they watch me trying to get the car to unlock in the pouring rain.
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If you have mobile key set up you shouldn't even be looking at the app. I too have seen app wakeup issues with the latest version of the iOS app (for e.g. turning on the HVAC remotely), but mobile key has not been any worse than usual. Bobby has a video on mobile key setup / resetting:
 
SAME!! Android User here and ever since the update this last week my app no longer works. I deleted and reinstalled the app, hard reset the car.. on hard resetting the car the app worked one time only and then it went back to just "waking car" on subsequent use. My Wi-Fi has been off since day one because that was the first "fix" to the app but now, nada. This is very frustrating Lucid needs to get their stuff together asap... my 10 year old Civic has better software and has no updates or glitches!
 
Joelaron said:
Same. Have yet to be able to wake the car from the app. Tried all the usuals. Nothing. Love getting heckled by coworkers as they watch me trying to get the car to unlock in the pouring rain.
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"But but but ... it drives so great!!!"
 
Brenna84 said:
SAME!! Android User here and ever since the update this last week my app no longer works. I deleted and reinstalled the app, hard reset the car.. on hard resetting the car the app worked one time only and then it went back to just "waking car" on subsequent use. My Wi-Fi has been off since day one because that was the first "fix" to the app but now, nada. This is very frustrating Lucid needs to get their stuff together asap... my 10 year old Civic has better software and has no updates or glitches!
Click to expand...
I know they’re working on a fix for this. Also, “no updates” isn’t the win you think it is :p
 
Finally fixed! I was able to get through to our local Milbrae service center and they remotely checked the car and noticed problem occurred after the latest s/w update last week Tue and at the time only fix was resetting the modem in the car which only service could. However, looks like they pushed out a s/w fix by last Fri (2/7) so a service call is not necessary. Also, to ensure everything was well their mobile service tech stopped by today AM and did a complete diagnostic on the car, so all is good! Response overall from Lucid to resolve issue has been excellent.
 
Car no longer wakes reliably since 2.6. Soooo frustrating
It briefly shows "Charging cable connected' and then goes into a recurring death loop of "still waking up"!
 
MGRMLN said:
Car no longer wakes reliably since 2.6. Soooo frustrating
It briefly shows "Charging cable connected' and then goes into a recurring death loop of "still waking up"!
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Turn off car's wifi and try
 
I think I’ll be turning off the car’s WiFi permanently. It’s just so unreliable.
 
2 Day owner here, android user. The app works only if the car is already awake. If it's not awake it won't wake up. My newbie question is, is it best to email, call local service or call the 888 service number about an issue like this? Thanks
 
SAL said:
I was at Electrify America getting ready to charge the car and found my phone App showing "Still Waking Up" which meant door, charge, etc. icons on app would not enable (even though I had no problem while driving to Charge Station). I waited for over 10 minutes and gave up on App and reset my phone a couple of times, which did not help.. Even though phone App shows "Still Waking Up" the phone unlocked the doors and linked to car which allowed me to drive to work! This was several hours ago and my phone Lucid App still shows "Still Waking Up". Has anyone experienced this - and is there some software/app reset remedy?
Click to expand...
So, I am a AP owner and have complained to Lucid since I bought the car in July 2025 that it just won't wake up 90% of the timer when I walk up to the car. Never got a fix that made sense or worked. BUT last month I brought it in for a fix to the wipers and again complained about "waking up." The service manager sadi he would work on it himself. Came back to pick it up 3 weeks later and they couldn't find my car on the lot. He walked around using the fob to find it and finally did. I was laughing my ass off because he stood there trying to wake up the car and couldn't. So, for the next 30 minutes we tried to fix it. Finally, he had a brainstorm and it worked. He took the mobile key off the phone app. Then he took the battery out of the fob and put it back, and then rebooted the car. Lo and behold, It worked. Now, every time I approch the car using only the fob, it wakes up. Give it a try. I am now back in love with the car.
 
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MitchellK said:
So, I am a AP owner and have complained to Lucid since I bought the car in July 2025 that it just won't wake up 90% of the timer when I walk up to the car. Never got a fix that made sense or worked. BUT last month I brought it in for a fix to the wipers and again complained about "waking up." The service manager sadi he would work on it himself. Came back to pick it up 3 weeks later and they couldn't find my car on the lot. He walked around using the fob to find it and finally did. I was laughing my ass off because he stood there trying to wake up the car and couldn't. So, for the next 30 minutes we tried to fix it. Finally, he had a brainstorm and it worked. He took the mobile key off the phone app. Then he took the battery out of the fob and put it back, and then rebooted the car. Lo and behold, It worked. Now, every time I approch the car using only the fob, it wakes up. Give it a try. I am now back in love with the car.
Click to expand...
Meant to add that you have to remove the mobile key from th car, too, not just on the app on your phone.
 
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