We too have had pretty dismal results - but it's gotten substantially worse the last month.My plug-in success rate at EA chargers over the last year (getting a charge that didn't fault out, and at the power level expected) is roughly 30%.
We too have had pretty dismal results - but it's gotten substantially worse the last month.My plug-in success rate at EA chargers over the last year (getting a charge that didn't fault out, and at the power level expected) is roughly 30%.
Why should I pay for the electricity when I was sold a package for 3 years of free charging? I am not asking anything CrAzY - LOL EA is supposed to be providing a service and they are not maintaining their facilities. Lucid is promoting that they have negotiated and contracted EA to provide me with a service and they are failing which makes Lucid's contract with them of little to no value.I certainly understand the motivation to save money on electricity. But, in this case, is the amount saved worth the stress it obviously causes you?
I was at 61% when I pulled in, so that wasn't the issue.I just used a 350 charger today at the Euclid location, unit 7. Worked first try, because I was at around 50%, it started at about 160, then tapered off.
Agree! And yes - location is an issue, I have heard that the chargers at Irvine Spectrum are much more reliable, but the lines are crazy long- EA tech said if you don't get there before 7AM you will easily be waiting for 2 hours to get a charger. My son went there a few weeks ago, since our 3 local spots in Central OC were all not working. He said there was a huge line.I will say again that I have had 100% success rate with EA, as far as walking away with the charge I needed. I've had a few authentication problems that I was able to resolve in minutes, and my speed was a bit underwhelming once or twice, but these EA "disasters" are truly location-specific.
Which sucks if you need to charge in those locations.
Lucid needs to break ties from EA as soon as possible, regardless. Not only because these instances of bad charging experience are damaging the brand, but because encouraging people to use fast DC fast charging instead of charging at home is just the wrong incentive, both from an environmental and infrastructure standpoint.
There are other "perks" Lucid could offer that would be under its own control.
I completely understand your position. While my car also has three years of free charging, I much prefer to simply drive into my garage and plug it in. I get that it costs money, but it is very easy and works every time. Worth the expense.Why should I pay for the electricity when I was sold a package for 3 years of free charging? I am not asking anything CrAzY - LOL EA is supposed to be providing a service and they are not maintaining their facilities. Lucid is promoting that they have negotiated and contracted EA to provide me with a service and they are failing which makes Lucid's contract with them of little to no value.
I have waited at most 30-40 minutes at Irvine Spectrum, but the good news is that it tends to work without having to switch chargers (which I did on once). Fashion Island has EA stations that seem to work even better, particularly compared to the 350 stations at Spectrum. There are two other stations in Irvine that are frequently down or have just one charger working, although calling EA sometimes works.Agree! And yes - location is an issue, I have heard that the chargers at Irvine Spectrum are much more reliable, but the lines are crazy long- EA tech said if you don't get there before 7AM you will easily be waiting for 2 hours to get a charger. My son went there a few weeks ago, since our 3 local spots in Central OC were all not working. He said there was a huge line.
Typically for EA, this means that the charging hardware is being replaced with brand new (supportable) 350kW shared units from SK Signet. Bad news is the Signet Surge; good news is that EA is working on a software fix. I observed the replacement process to take a few weeks at a couple sites last fall.Anyone know what is happening at the Walmart Foothill Ranch location? I saw yesterday the chargers have been removed and placed in wooden boxes. Only a Level 2 charger remains.
If they are changing hardware then why not get rid of the infamous Signet stuff? Replace it with ABB, which seems to not have the Signet surge/rollercoaster for Lucid.Typically for EA, this means that the charging hardware is being replaced with brand new (supportable) 350kW shared units from SK Signet. Bad news is the Signet Surge; good news is that EA is working on a software fix. I observed the replacement process to take a few weeks at a couple sites last fall.
Probably have a contract with Signet for x number of units prior to Signet surge being a thing. Just a guess.If they are changing hardware then why not get rid of the infamous Signet stuff? Replace it with ABB, which seems to not have the Signet surge/rollercoaster for Lucid.
Good to hear, however, they are replacing and not picking up sticks.