- Joined
- Sep 19, 2024
- Messages
- 6
- Reaction score
- 3
- Location
- SF Bay Area
- Cars
- 2025 AT, Audi Q8 E-Tron
- Referral Code
- TGN5B2OG
Hi, new owner in SF Bay Area (San Carlos) of a 2025 Air Touring. This forum has been incredibly helpful throughout the decision/purchasing/and now post purchasing experience.
Apologies, this is a *really* (really, really) long post, but if you can make it though, there is a bit of drama…
Currently own a 2018 Tesla Model S 100D and a 2024 Audi Q8 E-Tron (wife’s car and *was* our road trip car). Tesla was a fine car for over 6 years, though the ride, minimal interior, and interior sound level could have been better. Still, I generally enjoyed the driving experience and was essentially trouble free for over 6 years with almost no maintenance. Will be selling now that I have the AT.
Audi is quite enjoyable to drive, beautiful and quiet interior, nice ride, though the range and infotainment system could be better (though Apple CarPlay support helps considerably with the latter). Road tripped it a few times and besides a few sub-optimal EA charging experiences, it’s been great (though not without a few minor irritations).
Been following Lucid for years and decided to bite the bullet and order one. Decided on a 2025 due to the processor and other improvements. Went to the Millbrae studio to check them out. Took a test drive and was hooked! Had great trouble deciding between Quantum Grey and Stellar White, though all the colors are nice. Ordered a Quantum Grey AT 19’s/platinum/Mohave/ Purluxe/20 way/DD Pro and was told 1 to 3 months. While driving home from the Studio I saw a Stellar White on 280 freeway and thought “wow, that looks nice”. Few days later an “available in 2 weeks” white AT in the exact configuration I wanted showed up on the website. Emailed my SA and asked if the order could be changed to that one and he replied no problem, done. Great!
About 3 weeks later it was ready for pick up. Went down and picked it up. Had already read most posts here, read the owner’s manual cover to cover, and watched just about every Youtube Air review, so I was reasonably prepared. Finally seeing my AT in person, I could not have been more excited. Stoked! Took about 30 minutes setting it up, CarPlay etc., and drove it off. Awesome!
Now for the NOT so awesome part (though I’m still stoked) …
Took a short trip to do some grocery shopping the next day. Returned to the car to drive back and was greeted with warning message “Drive System Warning, call Customer care”. Drove home w/o incident. At home, tried “air” reset, no change. Tried mic, x, brake reset. No change. Tried turn signal exit reset, No change. Called Customer Care and after telling them I already tried multiple resets, they said they would open service ticket with Millbrae service, and someone would call me. Day later nobody called me. Called Millbrae service several times, could never get through. Finally called again with main option and got someone (SA likely). Told them my one-day old car had issues and was having trouble getting a response. They said they would have someone from service call me back ASAP. No call. Also had texted Studio Manager, but it turned out he was away (though we did eventually have a great text chain where he acknowledged the communication issues and that were in the process of correcting them).
Next day decided just to drive down to Millbrae and told them my story. Service guy (head?) came out immediately and was very responsive. Apologized for no response, said they are swamped but should have responded. Gave me a loaded glass roof GT loaner (21’s) and said they would look at my car. Great, and at least I have a Lucid to drive. And, though it’s not the same as driving “my” car, still tons of fun.
Next day, different service guy texts me and says they confirmed issue, but likely a 7-10 day wait till then can get to my car to analyze the problem (but would try to expedite). At this time, in response to the manager texting me, I did ask if there was any way to at least take a quick check of the car to see if there was a “quick fix”, but not adversely impact other services, that would be greatly. He said he would try. 6 days later nothing, and looking at my car remotely via the app (and Home Assistant – which I set up with the great support here!) and it does not seem to have moved from the west parking area there (GPS for a while did show it exactly where I left the car across the street, so GPS accuracy seems pretty good but I realize that’s not a sure thing).
So there we are. I had my beautiful AT for one day and am waiting to hear something. I harbor no ill will, I understand that it’s a young company with growing service network (at least I live close to one!), and that delays and issues happen. Still a bummer, but I know this will ultimately get resolved to my satisfaction.
As an aside, after a few days of driving the GT loaner, I’m really happy with my choices. The loaner has the glass roof (which I did not get), and I’m very happy I did not. Just personal preference, but I usually have the cover closed over previous cars with moon roofs, and just having a disembodied visor and tint in my sight-line is not for me. I prefer a more cocoon feeling (though the glass roof is really cool, just not my thing). Also, while the 21’s are considerably stickier, with my brief time on the 19’s I’m happy with that choice too (and I realize the GT is a bit heavier than my AT).
So that’s it for now. Will update when I get any updates. Still extremely excited about my new Air, and happy to be here as this is certainly the most valuable resource for a Lucid owner, new or otherwise.
Cheers!
Rob
PS, random musings…
Driver’s A pillar obstructing line of sight did not seem much of an issue to me.
I’m 6’2” and headroom is a non-issue for me front or back.
Love the blind spot cameras on turn signal, though I have to bend my head a bit to see them fully due to steering wheel (may have to play a bit to see if that can be improved). No, a Yoke is not the answer.
CarPlay is great, though a bit small due to the curved display and wasted space (much more prominent on our Audi).
Mobile key worked flawlessly for the short time I had “my” car, keycard in wallet as backup is great. Fob not great (though functional), probably leave in RFID blocked pouch and never use if this experience continues.
Car does (did) seem to excessively lock, unlock as you are close, farther away, close again. Not a big deal and I could always turn off passive entry if it bothers me.
Geofence/don’t lock for when car is in garage (like Tesla) will hopefully be a future enhancement and that would take care any lock/unlock issue for me.
True multitasking (where you can put what you want on infotainment/pilot screens, and have it stick) which is hopefully coming, would help the software experience IMO.
Sentry mode (also “coming”) would be a fantastic addition.
Wired my Uniden R7 radar detector (which is incredibly sensitive) so it’s on passenger visor (works great there in other cars) and wiring almost completely hidden using one rear USB-C port and easily routed the cable so it’s almost invisible the whole way. 99% Ka band on highways is my use case.
Besides cable routing ease, leaving the two front USB ports free for TWRAPS phone charging plate (already have it, awesome) and USB stick for music (though with CarPlay, not sure which is a better experience, have not tried USB media music yet).
Did not get “stealth” package, as with Stellar White that a bit too much of a Stormtrooper vibe for me (though still looks great).
Have Lucid all-season mats, love the look/quality. I know they don’t have as much coverage, but I like them (had 3D mats in my Tesla, they were great). My car has posts to secure the mats, which I like rather than Velcro that some have.
Have EV Sportline spare, fits in funk under cover with jack and other stuff (tight fit, but it does fit).
Used $1000 credit to get portable charger, plus V2V cable and 30 amp adapter (in case we rent a VRBO with a dryer outlet in garage). All covered by the credit, so no brainer.
Apologies, this is a *really* (really, really) long post, but if you can make it though, there is a bit of drama…
Currently own a 2018 Tesla Model S 100D and a 2024 Audi Q8 E-Tron (wife’s car and *was* our road trip car). Tesla was a fine car for over 6 years, though the ride, minimal interior, and interior sound level could have been better. Still, I generally enjoyed the driving experience and was essentially trouble free for over 6 years with almost no maintenance. Will be selling now that I have the AT.
Audi is quite enjoyable to drive, beautiful and quiet interior, nice ride, though the range and infotainment system could be better (though Apple CarPlay support helps considerably with the latter). Road tripped it a few times and besides a few sub-optimal EA charging experiences, it’s been great (though not without a few minor irritations).
Been following Lucid for years and decided to bite the bullet and order one. Decided on a 2025 due to the processor and other improvements. Went to the Millbrae studio to check them out. Took a test drive and was hooked! Had great trouble deciding between Quantum Grey and Stellar White, though all the colors are nice. Ordered a Quantum Grey AT 19’s/platinum/Mohave/ Purluxe/20 way/DD Pro and was told 1 to 3 months. While driving home from the Studio I saw a Stellar White on 280 freeway and thought “wow, that looks nice”. Few days later an “available in 2 weeks” white AT in the exact configuration I wanted showed up on the website. Emailed my SA and asked if the order could be changed to that one and he replied no problem, done. Great!
About 3 weeks later it was ready for pick up. Went down and picked it up. Had already read most posts here, read the owner’s manual cover to cover, and watched just about every Youtube Air review, so I was reasonably prepared. Finally seeing my AT in person, I could not have been more excited. Stoked! Took about 30 minutes setting it up, CarPlay etc., and drove it off. Awesome!
Now for the NOT so awesome part (though I’m still stoked) …
Took a short trip to do some grocery shopping the next day. Returned to the car to drive back and was greeted with warning message “Drive System Warning, call Customer care”. Drove home w/o incident. At home, tried “air” reset, no change. Tried mic, x, brake reset. No change. Tried turn signal exit reset, No change. Called Customer Care and after telling them I already tried multiple resets, they said they would open service ticket with Millbrae service, and someone would call me. Day later nobody called me. Called Millbrae service several times, could never get through. Finally called again with main option and got someone (SA likely). Told them my one-day old car had issues and was having trouble getting a response. They said they would have someone from service call me back ASAP. No call. Also had texted Studio Manager, but it turned out he was away (though we did eventually have a great text chain where he acknowledged the communication issues and that were in the process of correcting them).
Next day decided just to drive down to Millbrae and told them my story. Service guy (head?) came out immediately and was very responsive. Apologized for no response, said they are swamped but should have responded. Gave me a loaded glass roof GT loaner (21’s) and said they would look at my car. Great, and at least I have a Lucid to drive. And, though it’s not the same as driving “my” car, still tons of fun.
Next day, different service guy texts me and says they confirmed issue, but likely a 7-10 day wait till then can get to my car to analyze the problem (but would try to expedite). At this time, in response to the manager texting me, I did ask if there was any way to at least take a quick check of the car to see if there was a “quick fix”, but not adversely impact other services, that would be greatly. He said he would try. 6 days later nothing, and looking at my car remotely via the app (and Home Assistant – which I set up with the great support here!) and it does not seem to have moved from the west parking area there (GPS for a while did show it exactly where I left the car across the street, so GPS accuracy seems pretty good but I realize that’s not a sure thing).
So there we are. I had my beautiful AT for one day and am waiting to hear something. I harbor no ill will, I understand that it’s a young company with growing service network (at least I live close to one!), and that delays and issues happen. Still a bummer, but I know this will ultimately get resolved to my satisfaction.
As an aside, after a few days of driving the GT loaner, I’m really happy with my choices. The loaner has the glass roof (which I did not get), and I’m very happy I did not. Just personal preference, but I usually have the cover closed over previous cars with moon roofs, and just having a disembodied visor and tint in my sight-line is not for me. I prefer a more cocoon feeling (though the glass roof is really cool, just not my thing). Also, while the 21’s are considerably stickier, with my brief time on the 19’s I’m happy with that choice too (and I realize the GT is a bit heavier than my AT).
So that’s it for now. Will update when I get any updates. Still extremely excited about my new Air, and happy to be here as this is certainly the most valuable resource for a Lucid owner, new or otherwise.
Cheers!
Rob
PS, random musings…
Driver’s A pillar obstructing line of sight did not seem much of an issue to me.
I’m 6’2” and headroom is a non-issue for me front or back.
Love the blind spot cameras on turn signal, though I have to bend my head a bit to see them fully due to steering wheel (may have to play a bit to see if that can be improved). No, a Yoke is not the answer.
CarPlay is great, though a bit small due to the curved display and wasted space (much more prominent on our Audi).
Mobile key worked flawlessly for the short time I had “my” car, keycard in wallet as backup is great. Fob not great (though functional), probably leave in RFID blocked pouch and never use if this experience continues.
Car does (did) seem to excessively lock, unlock as you are close, farther away, close again. Not a big deal and I could always turn off passive entry if it bothers me.
Geofence/don’t lock for when car is in garage (like Tesla) will hopefully be a future enhancement and that would take care any lock/unlock issue for me.
True multitasking (where you can put what you want on infotainment/pilot screens, and have it stick) which is hopefully coming, would help the software experience IMO.
Sentry mode (also “coming”) would be a fantastic addition.
Wired my Uniden R7 radar detector (which is incredibly sensitive) so it’s on passenger visor (works great there in other cars) and wiring almost completely hidden using one rear USB-C port and easily routed the cable so it’s almost invisible the whole way. 99% Ka band on highways is my use case.
Besides cable routing ease, leaving the two front USB ports free for TWRAPS phone charging plate (already have it, awesome) and USB stick for music (though with CarPlay, not sure which is a better experience, have not tried USB media music yet).
Did not get “stealth” package, as with Stellar White that a bit too much of a Stormtrooper vibe for me (though still looks great).
Have Lucid all-season mats, love the look/quality. I know they don’t have as much coverage, but I like them (had 3D mats in my Tesla, they were great). My car has posts to secure the mats, which I like rather than Velcro that some have.
Have EV Sportline spare, fits in funk under cover with jack and other stuff (tight fit, but it does fit).
Used $1000 credit to get portable charger, plus V2V cable and 30 amp adapter (in case we rent a VRBO with a dryer outlet in garage). All covered by the credit, so no brainer.
. I'm also used to "things going wrong", that's tech life in a nutshell (though my specialty was in trying to design systems where if something went wrong, nobody would notice).
