Lucid Website Login issues

[WeighingGravity]

not the biggest issue in the world but….

Why does the lucid login page a) often not load correctly and b) log me out every day in spite of me checking the “keep me logged in” button?

On mobile (iPhone/safari), 8/10 times I click on the little person silhouette icon at top right of the Lucid website to get to the login page, I get this:



Usually, clicking refresh gets me the right page. But no matter what, it takes a few seconds to load. This is better on desktop (Windows/chrome and windows/edge) but I still get the error maybe 1/10 times I want to log in.

Look, this isn’t the end of the world, I admit. There was a time a few months ago where I only got this error, on both platforms/OSs and literally couldn’t log in at all (for about a week), so now it’s actually usable after a few tries.

It wouldn’t be such an issue if I didn’t get kicked out daily. I have to experience this lag, and then the error page, virtually every day, and sometimes multiple times a day. I have no trouble with my cookie/other internet settings on any other site, including this forum. Only Lucid’s site makes me log in again and again.

It’s pretty frustrating since I am “in production” on my gravity and check multiple times a day hoping to see my status change to “preparing for delivery.” But I can’t just click “refresh” or go to a saved link and have my credentials saved.

I’m posting this here hoping that either a) someone knows and can tell me what I’m doing wrong or b) maybe since this isn’t something the average established user or Lucid employee is testing this gets to the right ears of someone who can look at the issue.

 

[borski]

Mine has never failed to load, fwiw. I wonder if it’s a browser issue. Are there any errors in the console log?

 

[WeighingGravity]

That whoosh you hear is "console log" going over my head.

I did google it; it appears I will have a tough time accessing the console log on my iPhone without a Mac, which I don't have.

The fact that it happens across different browsers (I know that multiple browsers are built on Chromium, but I think Safari is not?) and also across multiple OSs seems odd to me, and I would think that should rule out a browser issue?

Do you also have the issue of the "remember me" not sticking?

How often do you, now as an owner, need to access your dashboard? Is it the same area of the site for an owner as it is for someone tracking an order?

 

[borski]

The fact that it happens across different browsers (I know that multiple browsers are built on Chromium, but I think Safari is not?) and also across multiple OSs seems odd to me, and I would think that should rule out a browser issue?

True; they’re both WebKit-based browsers but they were forked a long time ago. Does it happen no matter which network you’re on? (Cell, wifi?)

Do you also have the issue of the "remember me" not sticking?

Yes, that’s everyone.

How often do you, now as an owner, need to access your dashboard? Is it the same area of the site for an owner as it is for someone tracking an order?

Almost never. And yes. All you really use it for is upgrades (charging plan, etc) and the referral store, plus manual and software update releases.

 

[marqie]

not the biggest issue in the world but….

Why does the lucid login page a) often not load correctly and b) log me out every day in spite of me checking the “keep me logged in” button?

On mobile (iPhone/safari), 8/10 times I click on the little person silhouette icon at top right of the Lucid website to get to the login page, I get this:

View attachment 32910

Usually, clicking refresh gets me the right page. But no matter what, it takes a few seconds to load. This is better on desktop (Windows/chrome and windows/edge) but I still get the error maybe 1/10 times I want to log in.

Look, this isn’t the end of the world, I admit. There was a time a few months ago where I only got this error, on both platforms/OSs and literally couldn’t log in at all (for about a week), so now it’s actually usable after a few tries.

It wouldn’t be such an issue if I didn’t get kicked out daily. I have to experience this lag, and then the error page, virtually every day, and sometimes multiple times a day. I have no trouble with my cookie/other internet settings on any other site, including this forum. Only Lucid’s site makes me log in again and again.

It’s pretty frustrating since I am “in production” on my gravity and check multiple times a day hoping to see my status change to “preparing for delivery.” But I can’t just click “refresh” or go to a saved link and have my credentials saved.

I’m posting this here hoping that either a) someone knows and can tell me what I’m doing wrong or b) maybe since this isn’t something the average established user or Lucid employee is testing this gets to the right ears of someone who can look at the issue.

Thank you for sharing. I just sent you a DM.

 

[WeighingGravity]

Thank you to @marqie as this issue now seems to be resolved thanks to their involvement.

 

[L-Dude]

That whoosh you hear is "console log" going over my head.

 

[WeighingGravity]

Update: The site is buggy again. Posting this for @marqie as an FYI. The last few days, it doesn't seem to want to take my login credentials at first. Repeatedly, the first attempt tells me "Invalid login" and I have to refresh the page and try again. This is not a typo issue; I am using a password manager that autofills the fields.

Also: "Remember me" has still never worked. Why have the option if it's never going to actually remember? Or is it supposed to reset every night? Seems like an odd choice.

Anyways, just posting as it is an annoying part of the waiting experience - which has been quite long for me (just 2 weeks shy of a full year). Hopefully not as long for others.