- Joined
- Sep 9, 2025
- Messages
- 112
- Reaction score
- 138
- Cars
- Air Touring
After a disastrous experience with service in Millbrae right after taking delivery of my car (I chose not to recap that experience here), I decided to spend a week at our weekend home up north and send my new 2026 Air Touring to Rocklin. I chose Rocklin because (a) I heard from a Lucid insider that Millbrae actually got worse when San Jose opened because some techs moved there and (b) Rocklin actually answers the phone and I spoke with a guy who has 20 years of experience (not mentioning names in the open forum), spoke professionally and asked great questions. Several of my issues (noise related) he was able to diagnose over the phone "yeah, we see that sometimes... is the trim over the driver door offset?" They even found a couple of noise / rattle issues that I had not noticed, and corrected those (they must buy felt by the truckload).
The car was looked at immediately and pulled into a service bay within 24 hours (as opposed to 14 days at Millbrae), and I was kept informed during the entire process. It was returned clean and with a smile, and follow up. I've owned many luxury cars over the years and definitely Rocklin "gets it" when it comes to customer service.
No, this option wont work for most in the bay area, but I wanted to give a shout out to Rocklin for incredible service. If they ever open Walnut Creek or a North Bay location (please....) I hope they use the Rocklin team to train the new staff there. I hear San Jose is coming up strong, so may try them in the future, but in the meantime....
Rocklin... ROCKS!
The car was looked at immediately and pulled into a service bay within 24 hours (as opposed to 14 days at Millbrae), and I was kept informed during the entire process. It was returned clean and with a smile, and follow up. I've owned many luxury cars over the years and definitely Rocklin "gets it" when it comes to customer service.
No, this option wont work for most in the bay area, but I wanted to give a shout out to Rocklin for incredible service. If they ever open Walnut Creek or a North Bay location (please....) I hope they use the Rocklin team to train the new staff there. I hear San Jose is coming up strong, so may try them in the future, but in the meantime....
Rocklin... ROCKS!
