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Lucid Gravity UX 3.6 is here!

borski said:
Oof, I’ve never seen that message before. I wonder if they switched phone systems or something.
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I resorted to sending a dm on instagram since customer service was unresponsively email.
 
borski said:
Oof, I’ve never seen that message before. I wonder if they switched phone systems or something.
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My Gravity was in for service last month. I did mention to the service manager how frustrating it was to get through just to make an appointment. She said they had been swamped by the 2nd row seat recall and they had swapped out some of their customer servicing systems. Apparently the new systems are why my initial texts went unanswered.
 
che2cbs said:
My Gravity was in for service last month. I did mention to the service manager how frustrating it was to get through just to make an appointment. She said they had been swamped by the 2nd row seat recall and they had swapped out some of their customer servicing systems. Apparently the new systems are why my initial texts went unanswered.
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Every time someone complains, they mention a new phone or CRM system. That excuse is getting old...
 
prgarg said:
Every time someone complains, they mention a new phone or CRM system. That excuse is getting old...
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FWIW, I have this on good authority now; there was a change, and it quite literally meant their phones weren’t ringing, at least at service. Their computers were, but nobody is at their computers during the day when servicing vehicles.
 
I've only had a few dealings with customer care so far (my first service is scheduled for later this month, which was about 6 weeks out on availability at the time). But so far they're communicated pretty well via email, albeit it can take a while. I prefer email rather than phone anyway so I can go into more detail. On the phone I forget half of what I intend to point out. If it was something urgent I'd call but so far it's "add it to the list" stuff I can live with for a few months.

I've tried to call the Denver Service Center directly (which is more of a mini center sharing space with a body shop) for scheduling a few times but always had to just leave a message and wait for a call back. Sometimes that took a few days. But when they did call back, the guy was great. Just got the impression they're swamped and could probably use more people.
 
prgarg said:
Every time someone complains, they mention a new phone or CRM system. That excuse is getting old...
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This may be getting old, but it is also true. I’ve also heard that internal systems have been getting upgraded. It’s unfortunate the transition has been less than smooth, but as the saying goes, sometimes you need to break a few eggs to make an omelet.

At least we now know why phones have been going unanswered. For what it’s worth, the new management is streamlining operational efficiency.
 
Got a chance to do a 1000 mile roadtrip with 3.6. Smooth as butter road trip (as it tends to be in the Gravity). And hands free driving made it even better. A few things stood out:

1. When you cancel Dreamdrive via "X" button, there's now a tiny window before regen kicks in. Gives you more time to catch the accelerator before car slows down significantly, much appreciated.
2. I'd love a quick way to disable automatic lane changes, instead of digging through settings. Found myself a few times happily coasting in the second lane and Gravity kept trying to change into the passing lane because second lane a bit slower. I guess I could have lowered the target speed but a quick click on the center of left directional pad would be perfect. My wife chose to just turn off automatic lane switching for this reason.
3. Noticed a little swaying back and forth in the lane at one point. Not sure what caused it - it was after 4-5 hours of driving, middle of the afternoon (in case lighting/sun angle makes a diff). Went away next time we tried it.
4. Hands-free-turning-off alerts generally allowed enough time for a smooth handoff. Mostly happened at expected points like merging of lanes or construction zones.
5. Definitely a little nerve wracking at times when the car chose to slow down later than I would have but I mostly learned to trust it after a couple of those incidents.
6. As someone has mentioned before that it can show more than 5 lanes. Pretty sure I saw 6 at some point. Definitely saw at least 3 on one side.

Oh and unrelated to hands free - headlights dimming also pretty cool. Got used to the light on/off very quickly and no random cars flashed their headlights at me, so I assume it was successful.
 
yadaBaga said:
2. I'd love a quick way to disable automatic lane changes, instead of digging through settings. Found myself a few times happily coasting in the second lane and Gravity kept trying to change into the passing lane because second lane a bit slower. I guess I could have lowered the target speed but a quick click on the center of left directional pad would be perfect. My wife chose to just turn off automatic lane switching for this reason.
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I sent feedback in over this also. I suggested it would be good if the X button on the steering wheel could become “dual function” so when an automatic lane change happens that you don’t want you can hit the X to cancel. Any other time outside of that it would just cancel DreamDrive as normal.

FYI - you can stop the lane change by hitting the stalk in either direction as well. You don’t need to turn it on and off in the settings.
 
HC_79 said:
I sent feedback in over this also. I suggested it would be good if the X button on the steering wheel could become “dual function” so when an automatic lane change happens that you don’t want you can hit the X to cancel. Any other time outside of that it would just cancel DreamDrive as normal.

FYI - you can stop the lane change by hitting the stalk in either direction as well. You don’t need to turn it on and off in the settings.
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Ah yes, I used the stalk a couple of times to cancel lane changes and then found myself monitoring the car to *prevent* lane changes (in addition to usual monitoring in hands free) and started wondering if this level of monitoring is that much better than just driving it myself haha. Mostly joking - hands free on highway is a huge improvement in driving comfort and hoping this small tweak will make it even less stressful.
 
HC_79 said:
I sent feedback in over this also. I suggested it would be good if the X button on the steering wheel could become “dual function” so when an automatic lane change happens that you don’t want you can hit the X to cancel. Any other time outside of that it would just cancel DreamDrive as normal.

FYI - you can stop the lane change by hitting the stalk in either direction as well. You don’t need to turn it on and off in the settin
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I also agree on the need for quick switch between auto lane change and assisted lane change. Most of my day to day driving is get on highway and stay for only 3-6 exits and then exit. I-10 here has 5 main lanes and DDP wants to get to the left lanes pretty soon. I usually prefer to stay in the right 2 or 3 lanes so that I am ready for exit. I have gotten into turn signal battles with DDP trying to keep it to right as it wants to move left. For now, I am going to just keep auto lane change turned off unless I am on a longer road trip where it would be more valuable.
 
One big advantage of proposed upcoming FSD like DDP at end of year is that DDP would then know where you are going and that an exit is coming up and position the car in the appropriate lane for that exit.
 
yadaBaga said:
Ah yes, I used the stalk a couple of times to cancel lane changes and then found myself monitoring the car to *prevent* lane changes (in addition to usual monitoring in hands free) and started wondering if this level of monitoring is that much better than just driving it myself haha. Mostly joking - hands free on highway is a huge improvement in driving comfort and hoping this small tweak will make it even less stressful.
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I agree. I’ve been disengaging Drive Assist more when I’m approaching interchanges due to the fact that you need to be on high alert to make sure it doesn’t change you back out of the lane you need to be in for the upcoming change (first world problems 😂). Hoping we’ll see it become more “path aware” when navigating as we get closer to L2++
 
yadaBaga said:
5. Definitely a little nerve wracking at times when the car chose to slow down later than I would have but I mostly learned to trust it after a couple of those incidents.
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I totally don't trust it when I'm approaching another car with a large speed difference, especially a stopped car. It seems like the radar takes too long to lock, probably to prevent false-positives, which is a good thing.

Tesla had tried to solve this problem too aggressively and created a much worse one, phantom braking.
 
borski said:
FWIW, I have this on good authority now; there was a change, and it quite literally meant their phones weren’t ringing, at least at service. Their computers were, but nobody is at their computers during the day when servicing vehicles.
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Can second this. My mobile tech told me they took away all the old phones, hence he was communicating with me on his personal line.
 
mfdutra said:
I totally don't trust it when I'm approaching another car with a large speed difference, especially a stopped car. It seems like the radar takes too long to lock, probably to prevent false-positives, which is a good thing.
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Yeah, the major challenge of radar is that it cannot “see” the position of stationary objects, just that something unmoving is in front of you somewhere. Only camera and Lidar can see positions of objects in your path.
 
exxxviii said:
Yeah, the major challenge of radar is that it cannot “see” the position of stationary objects, just that something unmoving is in front of you somewhere. Only camera and Lidar can see positions of objects in your path.
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Yeah, I'd thought the LiDAR would do a better job at detecting stationary objects though. Its mediocre on the Highways but on city streets its like you're playing a game of chicken which 90% of the time I lose and intervene 😂
 
exxxviii said:
Yeah, the major challenge of radar is that it cannot “see” the position of stationary objects, just that something unmoving is in front of you somewhere. Only camera and Lidar can see positions of objects in your path.
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This is not quite correct. Radar sees all objects that reflect the radar signal. It is the target identification and tracking software that is limited. It can only track a limited number of objects and tends to ignore stationary objects because they are usually less important than the moving objects.
 
Adnillien said:
This is not quite correct. Radar sees all objects that reflect the radar signal. It is the target identification and tracking software that is limited. It can only track a limited number of objects and tends to ignore stationary objects because they are usually less important than the moving objects.
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What I mean is that radar "sees" everything, but it cannot know where it is left, right, up, or down relative to your position. It generally just knows that objects are in front of you at relative speeds and distances, but not spacial positioning. Radar beams are not easily steerable, like camera & lidar, so relative positioning is difficult.
mfdutra said:
It seems like the radar takes too long to lock
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My car has radar and lidar, but it seems to me the lidar sensor isn't being used at all.
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This could be an example of using too many sensors and software just cannot sort it all out... If a car as lidar, radar, and camera, the software must have algorithms that have decide which is the primary and then if there is a conflict, how to resolve the conflict. Basically those three are a little redundant and probably cause some sensory overload. And tbh, if a car as lidar, then it should delete radar. Radar cannot add anything to the other two sensors, it is the lowest resolution device.
 
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