Lucid Gravity 3.4.0 software update

[New2Lucid]

And I read somewhere that since it’s a large update it could take up to 3 hours to install.

Mine took approx 2 hours

 

[tmichael]

For the very first time I had the black screens getting into the car today even with 3.4.1 installed. Parked to unload some stuff and when I went to get back in it wouldn't wake up. Took the key out of the area for a few minutes and returned to the car and then everything was fine

I'm presuming you took the fob out of the area? Or the digital keycard? Does anyone try the keycard when something like this happens? Is the car not responding at all or just not responding to key fob and would respond to keycard?

 

[asalotto]

I'm presuming you took the fob away from the car. Does anyone try the keycard when something like this happens? Is the car not responding at all or just not responding to key fob and would respond to keycard?

I had the black screen a few days ago (no update yet). I walked away with both fob and card, waited 2 mins, came back and all was well.

 

[asalotto]

Well, my car has been in the SC, so the update hasn't been applied yet and I haven't been driving it. I should get it back later this week, just in time to take the grandkids up north skiing for a week. That will be my initial test of the update - 250 miles away from home, with a 10 year old and 12 year old and a wife who watched me live through 4 months of excruciating pain with initial software on a Polestar 3. I'm an optimist, so plan on success - but, wish I still cocktailed - I'll need a stiff one if it breaks on this trip.

I took my Gravity skiing last week in northern Maine. Most of the week it sat outside in -10 to 20 degree weather, and got like 8 inches of snow and wind. When I tried to enter to leave all door handles opened except (of course) the driver’s door. It didn’t move. I tried several lock, unlock cycles, nothing. So I banged on it for a while, and eventually it partially opened. But there was visible ice in the mechanism which I chiseled away with a dull screwdriver, then it opened! PIA! Also, both front and rear washer fluid was frozen! PIA. It’s 2 weeks old, so I’m assuming it had Arizona washer fluid. But the frozen door handle scares me for future trips!

 

[9point81]

I took my Gravity skiing last week in northern Maine. Most of the week it sat outside in -10 to 20 degree weather, and got like 8 inches of snow and wind. When I tried to enter to leave all door handles opened except (of course) the driver’s door. It didn’t move. I tried several lock, unlock cycles, nothing. So I banged on it for a while, and eventually it partially opened. But there was visible ice in the mechanism which I chiseled away with a dull screwdriver, then it opened! PIA! Also, both front and rear washer fluid was frozen! PIA. It’s 2 weeks old, so I’m assuming it had Arizona washer fluid. But the frozen door handle scares me for future trips!

I would keep some de-icer spray on hand, tho I know that could be a PIA too to keep in your suitcase or something on travel…probably our best option.

 

[Saksak]

Why it would take time for regen to disengage? If that's true then ACC is always gonna have that annoying trait of a harsh jerk when disengaging if we don't get the pedal speed matched immediately. That would be disappointing.

I would assume the delay is tuning for transition. Imagine the break pedal having exactly three settings and it instantaneously transitions between those three settings. That would be a pretty jarring and uncomfortable experience.

Disengaging ACC does require finessing the accelerator pedal for speed match today. What we need is a more gradual transition (implying more delay to fully reach the end state). I have my steering wheel custom button set regen. Cycling to no regen before disengaging ACC makes the transition smoother. However, cycling between regen modes is still a bit jerky and it requires considerable concentration to make it somewhat smooth.

 

[dbsb3233]

I would keep some de-icer spray on hand, tho I know that could be a PIA too to keep in your suitcase or something on travel…probably our best option.

Perhaps the frunk or liftgate wouldn't freeze up since their seals are more protected undercover and might stay dry? Could keep a bottle in there. Or maybe even a heat gun and extension cord, since there's 1500w outlets there (for those that got that option).

Which reminds me... I did change the setting to keep the outlets powered on permanently last week. I wonder if that's also keeping my ambient lighting on too?

 

[tmichael]

Perhaps the frunk or liftgate wouldn't freeze up since their seals are more protected undercover and might stay dry? Could keep a bottle in there. Or maybe even a heat gun and extension cord, since there's 1500w outlets there (for those that got that option).

Which reminds me... I did change the setting to keep the outlets powered on permanently last week. I wonder if that's also keeping my ambient lighting on too?

Plus, I would risk tearing a liftgate seal before I would want to risk tearing a window seal.

 

[dbsb3233]

I would assume the delay is tuning for transition. Imagine the break pedal having exactly three settings and it instantaneously transitions between those three settings. That would be a pretty jarring and uncomfortable experience.

That would only apply to the ACC disengage situation if you were going downhill. The vast majority of time you're not, and no regen is being applied when disengaging ACC. Seems like it could simply check to see if any regen is being applied at the moment the X button is pressed (i.e. if the power meter is reading positive or negative), and if not, simply cut off regen completely for a few seconds when disengaging ACC, then gradually turn it back on.

 

[msaunders9430]

I took my Gravity skiing last week in northern Maine. Most of the week it sat outside in -10 to 20 degree weather, and got like 8 inches of snow and wind. When I tried to enter to leave all door handles opened except (of course) the driver’s door. It didn’t move. I tried several lock, unlock cycles, nothing. So I banged on it for a while, and eventually it partially opened. But there was visible ice in the mechanism which I chiseled away with a dull screwdriver, then it opened! PIA! Also, both front and rear washer fluid was frozen! PIA. It’s 2 weeks old, so I’m assuming it had Arizona washer fluid. But the frozen door handle scares me for future trips!

Pour a small amount of warm water over the handle?

 

[dbsb3233]

Which reminds me... I did change the setting to keep the outlets powered on permanently last week. I wonder if that's also keeping my ambient lighting on too?

Update: I checked the car this morning without carrying the fob to the garage, and the light is off now. It shut off at some point, maybe when the car went to a deep sleep? Gonna have to monitor it more. Not a big deal, just odd. I guess I don't mind it staying on more, as long as it shuts off at some point. Just don't want it staying on for 2 weeks at home when we fly to Europe or something, slowly using the battery.

 

[Saksak]

That would only apply to the ACC disengage situation if you were going downhill. The vast majority of time you're not, and no regen is being applied when disengaging ACC. Seems like it could simply check to see if any regen is being applied at the moment the X button is pressed (i.e. if the power meter is reading positive or negative), and if not, simply cut off regen completely for a few seconds when disengaging ACC, then gradually turn it back on.

Agree, it would be nice to have smoother ACC engage/disengage as well as smoother regen transition for none/medium/high. I often wonder whether or not “jerk” (rate of change of acceleration) is being taken into account. We humans are sensitive to jerk - both in physics and in other humans .

 

[GravitMe]

So what’s the verdict with this update? Net positive/net negative? People now feel good about their purchase or regret/want to sell? In reviewing, seems net positive but also new issue with charging.

For those of us inflicted with the awful charging bug (throttling/de-rating, whatever you want to call it, it's just a horrible experience). I will say the update has had a huge NEGATIVE impact on this vehicle. So much so, when people ask me about the Gravity overall, I really can't be positive and recommend it to them. Knowing some owners are impacted by it and others are not, is like pouring salt into a wound for those of us dealing with it. Seriously, how are you supposed to recommend this vehicle knowing someone else may have to go through this frustration???

At first, after doing research, testing on multiple different L2 chargers and tracking the awful charging habits of my Gravity, it seemed like the vehicle's AC charging hardware needed to be addressed. Which it still does! At that time, I was able to hold 48A continuous charge. But after the software upgrade and NOW not being able to hold any continuous charge, being throttled at whatever amperage I come in at, it has taken a turn for the worse and showed itself to be both a hardware and software issue. Adding to the frustration is the lack of concern, or expediency being shown by Lucid regarding this issue, both at corporate and through the service centers.

Being able to properly charge your vehicle is one of the most important functions of an EV. They like to tout the Gravity excepting 19.2kw and being able to fully charge at this limit in 7 1/2 hours because of their "technology". Well, that technology is broken!!! Last night it took me 4 1/2 hours to go from SOC 49%-80% at an average 36A after being throttled twice starting 15 mins into the charging session. I can only imagine how many hours a 0-100% charge try would entail...Ok, thanks for listening...I'm jumping off my soapbox now....

 

[hwy17er]

I took my Gravity skiing last week in northern Maine. Most of the week it sat outside in -10 to 20 degree weather, and got like 8 inches of snow and wind. When I tried to enter to leave all door handles opened except (of course) the driver’s door. It didn’t move. I tried several lock, unlock cycles, nothing. So I banged on it for a while, and eventually it partially opened. But there was visible ice in the mechanism which I chiseled away with a dull screwdriver, then it opened! PIA! Also, both front and rear washer fluid was frozen! PIA. It’s 2 weeks old, so I’m assuming it had Arizona washer fluid. But the frozen door handle scares me for future trips!

hmmm... I may start packing this in my ski bag

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[FeelLicks]

For those of us inflicted with the awful charging bug (throttling/de-rating, whatever you want to call it, it's just a horrible experience). I will say the update has had a huge NEGATIVE impact on this vehicle. So much so, when people ask me about the Gravity overall, I really can't be positive and recommend it to them. Knowing some owners are impacted by it and others are not, is like pouring salt into a wound for those of us dealing with it. Seriously, how are you supposed to recommend this vehicle knowing someone else may have to go through this frustration???

At first, after doing research, testing on multiple different L2 chargers and tracking the awful charging habits of my Gravity, it seemed like the vehicle's AC charging hardware needed to be addressed. Which it still does! At that time, I was able to hold 48A continuous charge. But after the software upgrade and NOW not being able to hold any continuous charge, being throttled at whatever amperage I come in at, it has taken a turn for the worse and showed itself to be both a hardware and software issue. Adding to the frustration is the lack of concern, or expediency being shown by Lucid regarding this issue, both at corporate and through the service centers.

Being able to properly charge your vehicle is one of the most important functions of an EV. They like to tout the Gravity excepting 19.2kw and being able to fully charge at this limit in 7 1/2 hours because of their "technology". Well, that technology is broken!!! Last night it took me 4 1/2 hours to go from SOC 49%-80% at an average 36A after being throttled twice starting 15 mins into the charging session. I can only imagine how many hours a 0-100% charge try would entail...Ok, thanks for listening...I'm jumping off my soapbox now....

Is your car in service yet? Or started discussion with your service center?

My service advisor said he hadn't heard about this particular issue so far yet so hopefully it's just a small lucky few of us only....

I gave my SC quite a lot of information and screenshots so hopefully them and engineering have an easier time to debug

 

[EBITDArules]

Can one use the car with just the iPhone now?

 

[eelpout]

I would keep some de-icer spray on hand, tho I know that could be a PIA too to keep in your suitcase or something on travel…probably our best option.

sure, pack it in your wallet along with the battery jump pack.

 

[GravitMe]

I had my vehicle in service and picked it up a week and a half ago and the service center swore the new update would fix the problem. They tried to tell me it was acting normal and didn't have answers when I questioned them on the throttling since it had just failed on their charger as well. It's almost like they either didn't want to deal with it or didn't know how to deal with it. I'm taking back a pretty detailed spreadsheet to show them all the charging inconsistencies so hopefully they can work with engineering as well to figure out a fix.

 

[dbsb3233]

For those of us inflicted with the awful charging bug (throttling/de-rating, whatever you want to call it, it's just a horrible experience). I will say the update has had a huge NEGATIVE impact on this vehicle. So much so, when people ask me about the Gravity overall, I really can't be positive and recommend it to them. Knowing some owners are impacted by it and others are not, is like pouring salt into a wound for those of us dealing with it. Seriously, how are you supposed to recommend this vehicle knowing someone else may have to go through this frustration???

At first, after doing research, testing on multiple different L2 chargers and tracking the awful charging habits of my Gravity, it seemed like the vehicle's AC charging hardware needed to be addressed. Which it still does! At that time, I was able to hold 48A continuous charge. But after the software upgrade and NOW not being able to hold any continuous charge, being throttled at whatever amperage I come in at, it has taken a turn for the worse and showed itself to be both a hardware and software issue. Adding to the frustration is the lack of concern, or expediency being shown by Lucid regarding this issue, both at corporate and through the service centers.

Being able to properly charge your vehicle is one of the most important functions of an EV. They like to tout the Gravity excepting 19.2kw and being able to fully charge at this limit in 7 1/2 hours because of their "technology". Well, that technology is broken!!! Last night it took me 4 1/2 hours to go from SOC 49%-80% at an average 36A after being throttled twice starting 15 mins into the charging session. I can only imagine how many hours a 0-100% charge try would entail...Ok, thanks for listening...I'm jumping off my soapbox now....

It definitely needs to be fixed if not charging properly, but I am curious what situation you're in where AC charging time is making such a huge impact? I know there are some situations where it can, but they're usually not common. The typical scenario is having home charging and plugging in overnight for 10-14 hours, where even routine 32A is usually sufficient for a full charge by morning.

 

[FeelLicks]

I had my vehicle in service and picked it up a week and a half ago and the service center swore the new update would fix the problem. They tried to tell me it was acting normal and didn't have answers when I questioned them on the throttling since it had just failed on their charger as well. It's almost like they either didn't want to deal with it or didn't know how to deal with it. I'm taking back a pretty detailed spreadsheet to show them all the charging inconsistencies so hopefully they can work with engineering as well to figure out a fix.

Not a good look for them... what area are you in?