Lucid Customer Care response time

[plarche]

Does anyone have experience with emailing customer care at Lucid? I emailed an issue three days ago and have not heard back. The auto-email I got said, "We typically reply within 2 hours".

 

[Adnillien]

Recently Customer Care has been taking several days to respond by email. For more urgent issues, I would text them. For bug reports or a quick response is not needed email is great.

 

[professionalr]

Why email when you can Just call them?

 

[Mzappy13]

I’ve emailed Customer Care as well…never received a response…called and they were very helpful. The sales rep I was assigned was extremely thorough…very responsive to emails/texts/calls…just call and request a call back at your number…they got back to me in less than 15 minutes…

 

[MoniputerLM]

Does anyone have experience with emailing customer care at Lucid? I emailed an issue three days ago and have not heard back. The auto-email I got said, "We typically reply within 2 hours".

I always text or call and have never had an issue with response time.

 

[plarche]

Thanks for the responses. I'm a new owner. On the website, under Customer Care, it says email, call or text us. Email is the first option. I got an autoreply saying they would reply within two hours. Five days later, I still have not heard back. It's funny how all the comments tell me I should have called or texted. I obviously will, but that wasn't the point. But it's great to see how defensive owners are towards the company.