Lucid Air Lost all cameras, none of the soft and hard resets work

[yek]

I have had the newest update for a while and things were working pretty good. The only thing I had done differently is to charge it to 100% instead of the usual 80%

Has anyone else experienced the same? How can I fix it?

 

[Chrome]

I've had the Surround View and/or Rear View camera feeds fail a few dozen times in the past year. Never have found a rhyme or reason to it. It's always resolved itself after parking and returning to the car an hour+ later. For me it's similar to all the audio issues I've encountered; they show up for a drive session and are gone the next. I quit seeking solutions once I heard UX 3.0 was in the works.

 

[yek]

I am scheduled to get upgraded to the new ECU in April, then I will be waiting for the new UX3 as well
Plugged in to the charger, hopefully, tomorrow morning it will all be working

 

[yek]

Reverse camera works but no other cameras work. Maybe I couldn’t do a “nuke” (hard reset) properly?

 

[Bobby]

Reverse camera works but no other cameras work. Maybe I couldn’t do a “nuke” (hard reset) properly?

There's no such thing as a nuke reset anymore, that's just considered a normal reset. But that resets infotainment only. I'm not sure if the cameras are included in that in every case. You may be better off just walking away from the car and letting it sleep for a little while and then going back. That's a full reset.

 

[yek]

Yeah I walked away from it all night didn’t fix

 

[Bobby]

Yeah I walked away from it all night didn’t fix

Well, it's too late to call today, but if it's still a problem tomorrow I would imagine that it's time to contact service. Haven't seen this particular problem in quite a long while. Could possibly be a hardware issue.

 

[borski]

Yeah, agreed; this sounds like a service issue to me.

 

[maractwin]

I've been having the same problem for a while: the only camera that works is the main backup camera. No amount of resets or letting the car sit overnight restores the cameras. I delayed for several weeks calling customer service because in mid-winter with snow everywhere it wasn't practical to sit in the car a while and deal with the service call. Anyway, I finally called them a few days ago. They made me reset the car twice while on the phone with them, then said someone would get back to me. My local service center called 2 days later to schedule an appointment. If I had known that was where this was headed, I would have made that appointment weeks ago. Anyway, hopefully they will get the cameras working again in a few weeks. Meanwhile, I move very slowly and cautiously in parking lots now, as it is a huge car without great visibility when the cameras aren't helping.

 

[Bobby]

I've been having the same problem for a while: the only camera that works is the main backup camera. No amount of resets or letting the car sit overnight restores the cameras. I delayed for several weeks calling customer service because in mid-winter with snow everywhere it wasn't practical to sit in the car a while and deal with the service call. Anyway, I finally called them a few days ago. They made me reset the car twice while on the phone with them, then said someone would get back to me. My local service center called 2 days later to schedule an appointment. If I had known that was where this was headed, I would have made that appointment weeks ago. Anyway, hopefully they will get the cameras working again in a few weeks. Meanwhile, I move very slowly and cautiously in parking lots now, as it is a huge car without great visibility when the cameras aren't helping.

It's funny how having such amazing interior room makes us think it's a huge car. In fact, the dimensions are similar to an Accord or Camry.

	Air	Accord	Camry
Length	195.9 in	195.7 in	193.5 in
Width (no mirrors)	76.2 in	73.3 in	72.4 in
Height	55.4 in	57.1 in	56.9 in
Wheelbase	116.5 in	111.4 in	111.2 in

 

[borski]

I've been having the same problem for a while: the only camera that works is the main backup camera. No amount of resets or letting the car sit overnight restores the cameras. I delayed for several weeks calling customer service because in mid-winter with snow everywhere it wasn't practical to sit in the car a while and deal with the service call. Anyway, I finally called them a few days ago. They made me reset the car twice while on the phone with them, then said someone would get back to me. My local service center called 2 days later to schedule an appointment. If I had known that was where this was headed, I would have made that appointment weeks ago. Anyway, hopefully they will get the cameras working again in a few weeks. Meanwhile, I move very slowly and cautiously in parking lots now, as it is a huge car without great visibility when the cameras aren't helping.

For what it's worth, my Air cameras (and others whom I know) have not failed in literally years. Maybe once? But it was fixed on a reset, and so long ago I genuinely don't remember.

The only one I know whose cameras still had consistent failures was @LucidDropkick; it was and is a service issue.

Luckily, service will hopefully fix it, but it's definitely a hardware problem of some kind.

 

[yek]

I’m due for a service with the ECU upgrade next week. Will report back

 

[maractwin]

Just to followup on my camera problem. The Natick service center found that the front wiring harness had corrosion and had to be replaced. Apparently that was causing the cameras not to work. Interestingly, last year the light behind the Lucid logo on the front bezel quit working and they replaced that; I wonder if this was another aspect of that failure and they just didn't disassemble enough to discover the extent of the damage then. Airs from the first 6 months of production had lots of weird assembly problems...

 

[yek]

Corrosion ha? That’s interesting my car came from the east coast and that’s likely possible. Today I got new tires and found out 3 wheels were bent, also told me that there was corrosion on the hubs. I wonder what else is going on.