Lucid Air in Service Queue for 7 Weeks. What Does This Mean for Long-Term Ownership?

[HC_79]

I believe that Lucid is trying to ramp up service quickly. I hear that there are many tech reqs that Lucid expects to fill soon. They are working to off load the lease return CPO cars from the service centers and add additional shifts at the service centers. We have heard of improvement in some service centers already and I expect that is being spread across the country. Silvio has been there nearly 6 months now so my patience wears thin as my car sits in service in Scottsdale. The current service situation is killing the Lucid brand and needs to be fixed quickly. Being and optimist, I believe that this is a top priority with Lucid.

I've taken the stance of not even bothering to contact service unless the car dies and needs to be towed to them. Its missed its 12 month service, plus a number of minor issues being fixed all due to the fact I simply don't want Lucid keeping my car for 7+ weeks, loaner or no loaner! This week, the 2nd row won't go fully back into position but its still not enough for me to book it in. I've just decided to live with the issues until the car basically dies, forcing it to go to a Service Center.

 

[Bdr100]

I've taken the stance of not even bothering to contact service unless the car dies and needs to be towed to them. Its missed its 12 month service, plus a number of minor issues being fixed all due to the fact I simply don't want Lucid keeping my car for 7+ weeks, loaner or no loaner! This week, the 2nd row won't go fully back into position but its still not enough for me to book it in. I've just decided to live with the issues until the car basically dies, forcing it to go to a Service Center.

My second row has been worked on twice and still has issues that I am just living with until service HOPEFULLY improves. I plan to periodically check the app to see if it will allow me to schedule a service visit. I have a feeling that this might not happen until my 12,000 mile visit sometime next summer.

On the note of janky second row seats, last week I hit the deck hard on my bike and when my wife showed up on the scene and tried to drop the seats so she could load my bike in back, it acted up. Fortunately a Constable on the scene was able to figure it out (you now have to manually push the seats down). I was not able to assist as I was in ambulance on way to hospital with a pretty good concussion. I have no memory at all of about 4 hours post accident. Wife said I did not know who the president was, but to be fair, I have been trying to block that out of my mind for the past 2 years. All good now but glad I had my helmet on.

 

[gaskiller]

I generally agree. But it may be a matter of survival. If the goal is to attract new buyers to the brand it is a huge barrier. The service center I rely on (Scottsdale) supports 5 states. Fortunately I’m only 30 minutes away. But if I lived in any of those other states I would not buy a Lucid. And there’s ample evidence on this board and others of customers waiting inordinate amounts of time to have their vehicles serviced. You simply can’t pronounce the problem “fixed” and expect prospective buyers to roll the dice. My story has become a familiar one, love the car, can’t recommend the company. And that’s an endorsement Lucid can’t afford.

It supports 3 states, and they told me they are looking to open another service center.

 

[BS8899]

It supports 3 states, and they told me they are looking to open another service center.

I don't think hiring more service techs is the only solution, nor is ot the best solution.

In a different post, I strongly urge Lucid to "Re-Think" their service model. Specifically, get rid of the things other non-Lucid service center can perform and focus the Lucid SC on the power train and SW.

Rivian does this pretty well. They don't do tires, rotations, alignment (I am not completely sure about this last ne). Rivian tells you to go to discount tires instead. And Discount Tires is great! No appointments necessary, just walk in and they do it quicky and professionally.

In contrast, Lucid want to do everything. In my last service (about a year ago), the did the 3-year service and signed me up for wheel alignment for $350. In hindsight, I could have (and should have) let Discount Tires to do the wheel alignment for me for less than $200.

Lucid's C-suite should not just blindly hire and train more service techs. They need to take a holistic look at what they want to service that enhances their brand and help them sell more cars.

My understanding is that Lucid, the car company, and Lucid Service, the service center are actually two separate companies and (presumably) separate P&L. I think Lucid (the parent company) should think like an adult and find the most optimal solution for Lucid and for Lucid's customers.