Hello,
In this post I'm going to share my experience thus far on having a dead Lucid Air GT. Overall, Lucid has communicated well and is working to address the problem. But, I wanted to share this information to learn if anyone else is experiencing a similar issue and share my experience with the community.
I picked up my Air GT back in mid-October 2022 from the Tysons Corner, VA studio. It was great for the first two weeks then just stopped working, the 12V battery was dead. Fortunately, this happened while it was parked in my garage. A service technician came out and attempted to jump start it to no avail. I waited 4 or 5 days for transport to get coordinated so the car could be brought down from my home in central Maryland to Dorns Automotive near Richmond, VA. They were unable to properly diagnose and address the problem there so after about another week the car was transported to the Lucid center in Chicago where it remains.
First, I will say that it seems like coordinating transport is very challenging. Lucid arranged for both a flatbed tow truck and an enclosed trailer to transport the car. The plan was to use the tow truck to get the vehicle out of the garage and put it into the enclosed trailer. The gentleman with the trailer arrived first and, unfortunately, he had to wait hours for the flatbed operator to arrive. While he was waiting he decided he would try to jump the 12V with his jumper box. Mind you, this is precisely what the Lucid tech attempted earlier that week with no success.
This time the trailer driver was able to get the battery enough juice to start the vehicle. With that success, we were able to put the car in neutral and push it out of the garage. The car would not remain powered on for very long so we had to continuously jump the 12V. However, with each subsequent jump the car shut down more quickly it seemed and the parking brake became engaged each time it lost power.
After much frustration, I called an individual at Lucid (whose name escapes me now) and he was able to talk us through how to unplug a cable located on the drivers side of the trunk under the mat. In order to do this we had to operate quickly before the car shut off in order to a) Open the trunk, b) Put the car in neutral, and c) Unplug the cable before the car shut off to prevent the parking brake from engaging. In case you find yourself in this situation, it is the rear-most connection. It would have been nice if Lucid had documented this procedure on Youtube or elsewhere because we spent a long time trying to figure out how to move the car and repeatedly jumping the 12V. I think there is a tow-mode option in the newest update but my car hadn't been updated yet plus the car may not have remained powered on long enough to navigate the menus.
Finally, we got the car on the flatbed and then proceeded to move it to the enclosed trailer. Don't ask me why we didn't just put it in trailer from the get-go. I don't know. From there, the car was on its way to VA.
After about another week I got a phone call saying the car had to be moved to Lucid's Chicago location. The technician on the phone said they suspected an issue with the "micro DC to DC converter" and that accessing this part required the removal of the battery pack. Although, that may not be the root cause as I understand the engineering team is having the technicians run through more diagnostic steps.
So, that's about where it stands at the moment with the car in Chicago and root cause analysis ongoing. It sounds like it may still be some time before I get the car back. I'm a bit nervous that they need to disassemble a significant portion of the car. Overall, I think Lucid has done a good job communicating with me on this and all I can do know is place trust in the process.
Has anyone else experience a similar issue?
In this post I'm going to share my experience thus far on having a dead Lucid Air GT. Overall, Lucid has communicated well and is working to address the problem. But, I wanted to share this information to learn if anyone else is experiencing a similar issue and share my experience with the community.
I picked up my Air GT back in mid-October 2022 from the Tysons Corner, VA studio. It was great for the first two weeks then just stopped working, the 12V battery was dead. Fortunately, this happened while it was parked in my garage. A service technician came out and attempted to jump start it to no avail. I waited 4 or 5 days for transport to get coordinated so the car could be brought down from my home in central Maryland to Dorns Automotive near Richmond, VA. They were unable to properly diagnose and address the problem there so after about another week the car was transported to the Lucid center in Chicago where it remains.
First, I will say that it seems like coordinating transport is very challenging. Lucid arranged for both a flatbed tow truck and an enclosed trailer to transport the car. The plan was to use the tow truck to get the vehicle out of the garage and put it into the enclosed trailer. The gentleman with the trailer arrived first and, unfortunately, he had to wait hours for the flatbed operator to arrive. While he was waiting he decided he would try to jump the 12V with his jumper box. Mind you, this is precisely what the Lucid tech attempted earlier that week with no success.
This time the trailer driver was able to get the battery enough juice to start the vehicle. With that success, we were able to put the car in neutral and push it out of the garage. The car would not remain powered on for very long so we had to continuously jump the 12V. However, with each subsequent jump the car shut down more quickly it seemed and the parking brake became engaged each time it lost power.
After much frustration, I called an individual at Lucid (whose name escapes me now) and he was able to talk us through how to unplug a cable located on the drivers side of the trunk under the mat. In order to do this we had to operate quickly before the car shut off in order to a) Open the trunk, b) Put the car in neutral, and c) Unplug the cable before the car shut off to prevent the parking brake from engaging. In case you find yourself in this situation, it is the rear-most connection. It would have been nice if Lucid had documented this procedure on Youtube or elsewhere because we spent a long time trying to figure out how to move the car and repeatedly jumping the 12V. I think there is a tow-mode option in the newest update but my car hadn't been updated yet plus the car may not have remained powered on long enough to navigate the menus.
Finally, we got the car on the flatbed and then proceeded to move it to the enclosed trailer. Don't ask me why we didn't just put it in trailer from the get-go. I don't know. From there, the car was on its way to VA.
After about another week I got a phone call saying the car had to be moved to Lucid's Chicago location. The technician on the phone said they suspected an issue with the "micro DC to DC converter" and that accessing this part required the removal of the battery pack. Although, that may not be the root cause as I understand the engineering team is having the technicians run through more diagnostic steps.
So, that's about where it stands at the moment with the car in Chicago and root cause analysis ongoing. It sounds like it may still be some time before I get the car back. I'm a bit nervous that they need to disassemble a significant portion of the car. Overall, I think Lucid has done a good job communicating with me on this and all I can do know is place trust in the process.
Has anyone else experience a similar issue?
