Lease Turn in - Excessive Wear and Tear... ?

[MacBain00]

If you lease another Lucid I don’t think you’d be issued a bill in the first place. A new sale is worth well more than quibbling over $2K

You would hope so. But I can also see the flip side with Lucid, they quibble, you quibble back, they cave. It probably won't be as simple as, I'm going to lease another Lucid.

Separately, if this is how they would treat end of lease without getting another Lucid, at some point you're going to switch out. It just leaves such a bad taste in your mouth that even if you were going to lease again, you would reconsider it. The lease return stories are going to start coming in and Lucid will need to get it together sooner rather than later. They can't approach Lease return like they do their software updates.

 

[fisheral]

You would hope so. But I can also see the flip side with Lucid, they quibble, you quibble back, they cave. It probably won't be as simple as, I'm going to lease another Lucid.

Separately, if this is how they would treat end of lease without getting another Lucid, at some point you're going to switch out. It just leaves such a bad taste in your mouth that even if you were going to lease again, you would reconsider it. The lease return stories are going to start coming in and Lucid will need to get it together sooner rather than later. They can't approach Lease return like they do their software updates.

Yeah, if this Lucid's corporate approach to lease turn-ins, it's shameful.

 

[translux]

If you lease another Lucid I don’t think you’d be issued a bill in the first place. A new sale is worth well more than quibbling over $2K

Trouble is how will you know? It appears that a separate evaluation is being done after you’ve already returned the car. This makes the whole situation feel very sleazy & unethical.

 

[BrianBigNFun]

ick- this isn't giving me confidence for leasing

 

[Ashir]

This is absurd! I am also a fellow '23 Air Pure owner with an 18-month lease expiring soon. This is my first lease ever, and your bill scares me.
I will have the car evaluated as soon as possible before turning it in in September to avoid such surprises and have some time to seek remediation.

 

[fisheral]

I hope Lucid sees this post and rethinks their lease turn-in process. If not, it's worth sharing it with some of the larger automotive sites to warn potential lessees about what they're getting into and that the car needs to be returned in essentially showroom condition.

 

[marsarbu]

1. It might be an isolated case, some greedy representative trying to make its numbers so they get their bonus.
2. Push back, don't pay it, threaten them with small claims court. Or to go public, and name names. If you go either of these routes, their costs are going to be 10x more than your bill. No sane business will press on.

If they can be unreasonable, you can be too.

 

[Pragmatic]

1. It might be an isolated case, some greedy representative trying to make its numbers so they get their bonus.
2. Push back, don't pay it, threaten them with small claims court. Or to go public, and name names. If you go either of these routes, their costs are going to be 10x more than your bill. No sane business will press on.

The point is none of this should be required to be treated fairly.

 

[marsarbu]

The point is none of this should be required to be treated fairly.

That ship has sailed. The man got the bill. We're in the solutioning territory now

 

[Tym]

dang. i hope the solutioning gods look in your favor. this is absurd!

 

[dapellegrini]

No call back after 48 hours now.

Also a bit off putting, the letter they send you says you can pay online or by phone. You cannot pay online, as the lease account has been removed when I login. I had to call the number three times, on hold each time for 10-30 minutes until finally someone picked up. It goes to a collection agency, with the aggressive messages about this is an attempt to collect a debt, etc etc. WTF?

Here's the letter they sent with personal info redacted. Note: I was expecting the lease end fee, and they had billed me one extra lease payment which they owe me back. I did a zero drive off lease, so the monthly number was higher in exchange for a lower drive off.

Q: Does anyone have a copy of the lease agreement, specifically the sections 9 and 16C concerning Excess Wear and Tear?

 

[dapellegrini]

One other annoyance - the letter says you can get your inspection report online, but it doesn't work. The website does not accept the VIN + Phone or Lease Acct No. It also prompts for an Inspection Report number - which is not provided. The gentleman from the collections agency that finally answered the phone was able to give me the Inspection Report number so I could pull it up. He was happy to learn that works, apparently they are getting a lot of calls about this.

 

[marsarbu]

Note: I was expecting the lease end fee, and they had billed me one extra lease payment which they owe me back.

Wait, I don't get it. Did they charge you one extra payment at the end of the contract?

 

[segbrk]

Q: Does anyone have a copy of the lease agreement, specifically the sections 9 and 16C concerning Excess Wear and Tear?

Section 9 is just the excess mileage charge.

 

[marsarbu]

So basically they want a brand-new car back.

 

[fisheral]

Lucid leasing is such a disaster. I hope they learn from this.

 

[L-Dude]

This is an eye opener to me. I will be asking some hard questions when it comes to my lease.

 

[dapellegrini]

Correct, they auto charged me an extra payment that they owe me back

 

[dapellegrini]

I still have no idea what is wrong with the passenger visor - the images don't show anything that I can see. On the glass I guess it's a question as to what "glass that is damaged" means exactly.

I am 50/50 on anyone even calling me back at this point... and they can't send me to collections because they've already done that out of the gates.

 

[californiaboy935]

I believe Bank of America handles the leasing. Hopefully they (Lucid) can reign in their financial partner cause this really sucks. I’d expect them to have a bit of wiggle room for minor cosmetic things that OP highlighted.

On a personal note that technician needs to cut his finger nails….