Lease return excess wear & tear

[pjdcorp]

Lucid doesn't usually do things fast, but they usually do things right. They're working on it; I suspect six months from now this will be in the rear view mirror. By the time your lease is up, none of this will matter. Lots changes in 3 years.

But you do you.

Borski, I respectfully disagree with you about Lucid usually doing things right. I had some modest body damage that required a trip to an authorized repair shop. Putting aside the fact that I'm 3 years into ownership of my Touring and Lucid still does not have an authorized repair shop in the entire state of Delaware, I had to bring my car to a shop a modest 3 hour ride away in Alexandria, VA. The repair shop botched the repair job and made my car inoperable (it was very drivable when I brought it to the repair shop); They had it towed to Lucid to figure out what they did wrong. Because Lucid has so few service centers, it took over 2 months to get the problem fixed. Not having any faith in this repair shop, on FIVE different occasions I advised Lucid not to return my car to the repair shop and that I would pick up the repaired car directly from Lucid. The nite before & the morning my car was ready, I spoke with 2 different Lucid employees & confirmed I was coming to their location to pick up the car. Upon arrival, I was told that Lucid had released my car to the repair shop earlier that morning. When I expressed my dissatisfaction to the Lucid mgr., he told me that company policy was that they had to release the car to the repair shop because "they paid the bill" (i.e., Lucid's bill to repair what the repair shop botched). What part of property ownership does Lucid not understand ???? My car, my choice. Yet, because of Lucid's actions in direct contravention to my instructions, I wasn't able to recover my car for an additional 5 hours !!! Am I steamed? Yes. Obviously. But I have high hopes that I will have an opportunity to raise this issue with Lucid management. At that time, I expect to convey perhaps the only thing I've learned in practicing property law for 40 years , - absent a court order. you don't give someone's property to a 3rd party against the property owner's express wishes. So Borski, I'll respectfully agree to disagree with you about Lucid doing the right thing. And I am not holding my breath waiting for Lucid to do the right thing.

 

[fisheral]

Here's a positive lease return experience (not my car). Let's hope this bodes well for the future.

https://www.reddit.com/r/LUCID/comments/1okgfz7/a_positive_lease_termination_experience

 

[socktucker]

Borski, I respectfully disagree with you about Lucid usually doing things right. I had some modest body damage that required a trip to an authorized repair shop. Putting aside the fact that I'm 3 years into ownership of my Touring and Lucid still does not have an authorized repair shop in the entire state of Delaware, I had to bring my car to a shop a modest 3 hour ride away in Alexandria, VA. The repair shop botched the repair job and made my car inoperable (it was very drivable when I brought it to the repair shop); They had it towed to Lucid to figure out what they did wrong. Because Lucid has so few service centers, it took over 2 months to get the problem fixed. Not having any faith in this repair shop, on FIVE different occasions I advised Lucid not to return my car to the repair shop and that I would pick up the repaired car directly from Lucid. The nite before & the morning my car was ready, I spoke with 2 different Lucid employees & confirmed I was coming to their location to pick up the car. Upon arrival, I was told that Lucid had released my car to the repair shop earlier that morning. When I expressed my dissatisfaction to the Lucid mgr., he told me that company policy was that they had to release the car to the repair shop because "they paid the bill" (i.e., Lucid's bill to repair what the repair shop botched). What part of property ownership does Lucid not understand ???? My car, my choice. Yet, because of Lucid's actions in direct contravention to my instructions, I wasn't able to recover my car for an additional 5 hours !!! Am I steamed? Yes. Obviously. But I have high hopes that I will have an opportunity to raise this issue with Lucid management. At that time, I expect to convey perhaps the only thing I've learned in practicing property law for 40 years , - absent a court order. you don't give someone's property to a 3rd party against the property owner's express wishes. So Borski, I'll respectfully agree to disagree with you about Lucid doing the right thing. And I am not holding my breath waiting for Lucid to do the right thing.

My experience is that Lucid does as little as possible until you pressure them. Even then you have to stay on them or you get excuses.

 

[merveille07]

My experience is that Lucid does as little as possible until you pressure them. Even then you have to stay on them or you get excuses.

I think you have mentioned this enough; No?

 

[marsarbu]

Lucid is no different than any other company out there. They won't change anything unless they have to. And only financial pressure does it, in this case, via bad publicity.

 

[BobFM]

I think you have mentioned this enough; No?

In my experience, the folks I've dealt with at Lucid have been awesome and have always done right by me.

My wife's last vehicle, a Lincoln Navigator, had a large number of issues that required warranty repair and I could never get a hold of the Lincoln dealer to address anything. For a higher end brand, it was infuriating and I ended up turning the vehicle in to a completely different dealer altogether at the end of the lease. 3 weeks after I'd turned it in, I got a call from the original dealer asking me if I wanted to sell them the vehicle. I confess I did laugh at the person on the phone, as they had no idea we even turned the vehicle in.

Point being, it always comes down to the individuals you work with in any organization. Just don't want new forum members to think it's only Lucid that has issues, or that everyone that has a Lucid(s) has issues.

 

[socktucker]

I think you have mentioned this enough; No?

what was your lucid service experience like?

 

[L-Dude]

My experience is that Lucid does as little as possible until you pressure them. Even then you have to stay on them or you get excuses.

You think Lucid is bad? Try dealing with Audi.

 

[borski]

what was your lucid service experience like?

The opposite, usually. Sometimes, but rarely, more like yours.

Lucid is a company filled with humans that are fallible, like anywhere else. But they care and try hard, on average, which is more than can be said for the average car company.

YMMV, as with nearly all things, but my experience with service has been spectacular.

Customer care is a different story, and I’ve had worse experiences with them (mostly related to speed of response).

Aside: please stop posting this on multiple threads constantly. If you’d like to make your own post about your issue, please do so, but posting the same thing on multiple threads is against the guidelines.

 

[Adnillien]

My experience is that Lucid does as little as possible until you pressure them. Even then you have to stay on them or you get excuses.

Almost all of the Lucid employees that I have dealt have been great and deeply care about the customer experience. Now the systems that Lucid has set up to support those employees are sometimes not so good and communication internally at Lucid is not great either. I don't think it is that Lucid does not care, they are just behind in getting all their internal systems working correctly or setup to support their customers.

 

[socktucker]

Almost all of the Lucid employees that I have dealt have been great and deeply care about the customer experience.

I agree completely.

 

[SteveS]

I turned in my 2024 Air Pure on September 28 (the same day I took delivery of my 2026 Air Pure). Having read about others' bad experiences, I was worried that I'd get a bill for four defects I knew of:

1. a nickel-sized dent and pea-sized paint chip from a rock impact on the front fender;
2. scratches under the nose from driveway exits;
3. two 1-inch scratches on one wheel; and
4. two wheels I'd curbed, then had repaired (the repair was visible on close inspection).

I'm pleased to report that the inspection report came in with no billable damage.

 

[dingo]

yeah what bummed me out most about hearing of all these lease issues was that it came as such a shock given how GOOD my experiences with service have been. Literally 100% of them consisted of good communication, fast results, little to no charge and great people. I got loaners that were ready for me and clean, and really felt like they cared.

 

[socktucker]

yeah what bummed me out most about hearing of all these lease issues was that it came as such a shock given how GOOD my experiences with service have been. Literally 100% of them consisted of good communication, fast results, little to no charge and great people. I got loaners that were ready for me and clean, and really felt like they cared.

I think we kinda caught them at their worst, trying to move as many cars as possible before the credits were up, it had to have been rough around there.

 

[pjdcorp]

I turned in my 2024 Air Pure on September 28 (the same day I took delivery of my 2026 Air Pure). Having read about others' bad experiences, I was worried that I'd get a bill for four defects I knew of:

1. a nickel-sized dent and pea-sized paint chip from a rock impact on the front fender;
2. scratches under the nose from driveway exits;
3. two 1-inch scratches on one wheel; and
4. two wheels I'd curbed, then had repaired (the repair was visible on close inspection).

I'm pleased to report that the inspection report came in with no billable damage.

Glad to hear. I hope it's a small sign of change in the right direction.

 

[Tomm]

True to some extent but we live in the MSRP world and at the time that lease was drawn up they thought the car would be worth $107K and it's not so they're eating that cost. I also don't think Lucid owns the car anymore, it's BoA so they're not getting cost price either.


My understanding is BoA owns the car. Not like Lucid has dealer lots to put these leased vehicles on to try and sell themselves. My best guess is they're all going off to auction and no way will they be getting $100K for a used Air.

how do I find these auctions and can I bid cash {even with a broker}?

 

[socktucker]

how do I find these auctions and can I bid cash {even with a broker}?

They would be dealer auctions

 

[marsarbu]

They would be dealer auctions

My plan is to return my '24 AGT in Feb, wait for the VIN to show up on Autotrader and buy it back at $60k. There's no way I would pay the residual of $100k.

 

[socktucker]

My plan is to return my '24 AGT in Feb, wait for the VIN to show up on Autotrader and buy it back at $60k. There's no way I would pay the residual of $100k.

I've heard they will haggle for the buyout at the end, some companies do. They'd probably rather just sell it directly to you.

 

[marsarbu]

I've heard they will haggle for the buyout at the end, some companies do. They'd probably rather just sell it directly to you.

Idk about a $40k haggle But I would buy it, if they would sell at market value.