Lease return difficulties

[justjim95]

I am scheduled to turn in my lease by May 4th. I’m waiting to drive the Gravity before I order. I received a couple of letters asking me to call Lucid Financial to schedule an inspection. Lucid Financial tells me to call Customer Service. Customer Services says they’ll send a message to the correct department and someone will call me with 48 hours. They don’t. I call three times and finally someone does call me back. Answers my questions and says he’ll send me a follow up email with his contact information and the steps to coordinate turn in. Never received the email so contacted Customer Service and they told me I need to call Lucid Financial. Ugh. Not again. Anyone have a contact at Lucid that can actually help?

 

[Andretex]

I am sure that if your lease expires and you stop making monthly payments, they will call you. Haha.

 

[Chrry]

I am scheduled to turn in my lease by May 4th. I’m waiting to drive the Gravity before I order. I received a couple of letters asking me to call Lucid Financial to schedule an inspection. Lucid Financial tells me to call Customer Service. Customer Services says they’ll send a message to the correct department and someone will call me with 48 hours. They don’t. I call three times and finally someone does call me back. Answers my questions and says he’ll send me a follow up email with his contact information and the steps to coordinate turn in. Never received the email so contacted Customer Service and they told me I need to call Lucid Financial. Ugh. Not again. Anyone have a contact at Lucid that can actually help?

I had the same issue when waiting for delivery after signing the lease. Glad I have just under 2 more years to go for them to get that right.
Definitely what @Andretex said tho

 

[MacBain00]

I am scheduled to turn in my lease by May 4th. I’m waiting to drive the Gravity before I order. I received a couple of letters asking me to call Lucid Financial to schedule an inspection. Lucid Financial tells me to call Customer Service. Customer Services says they’ll send a message to the correct department and someone will call me with 48 hours. They don’t. I call three times and finally someone does call me back. Answers my questions and says he’ll send me a follow up email with his contact information and the steps to coordinate turn in. Never received the email so contacted Customer Service and they told me I need to call Lucid Financial. Ugh. Not again. Anyone have a contact at Lucid that can actually help?

Customer Service is a mess. Did you try calling your service center directly? I think you'll get a better response from the group that will probably do your inspection.