Oh I almost forgot to post: I scheduled my 1st annual service back in July (I think). I used the app to make an appointment, and the SC (Natick) called me back to confirm what I needed and set up a date for mobile service. It turns out it was going to be rainy that day, so they bumped the service to a day later. Just so easy.
As for people being apologists, my car has been perfect for 15 months. I've never had a car that's come close to that: BMW, Benz, Audi, Caddy--no one. And it is so freakin' incredible to drive.