I ordered a Lucid Gravity at the Auto Electronics Show in Long Beach in June and was initially told the vehicle would be delivered in September. September came and went with no delivery. I was then told November, which also passed without the car arriving.
During this period, my sales representative was changed three times, and I ultimately found myself dealing with a fourth individual. At the same time, I began following the Lucid owner forum on the company’s website, where the feedback has been overwhelmingly negative, particularly regarding software reliability, service responsiveness, and overall ownership experience.
Given the repeated delays and growing concerns, I started researching alternative vehicles, including the Mercedes-Benz EQS SUV. Beyond Mercedes-Benz being a long-established luxury brand with a proven service infrastructure, the more I evaluated the EQS, the more uncomfortable I became with the idea of purchasing a Lucid vehicle, especially given the uncertainty around delivery and post-sale support.
On December 12th, I received a call from Adriana, a manager at the Beverly Hills office, who informed me that my vehicle would be delivered within two weeks. I explained that I was actively comparing the Lucid Gravity with the Mercedes EQS and would need approximately one month to make a fully informed decision.
I was told that if I did not take delivery immediately upon arrival, the vehicle would be placed into inventory and could not be held for me. I asked whether relationships are reciprocal, specifically, why I was expected to wait six months for delivery, yet Lucid could not wait one month to allow a customer to make a considered purchasing decision. That question was not addressed. Instead, I was told simply that “those are the rules.”
That interaction made the decision for me. I will be purchasing the Mercedes EQS, as I believe it represents a more stable product from a manufacturer with a long and successful track record in the luxury market.
From my perspective, Lucid appears to be overestimating its position in the luxury automotive space. Luxury buyers demand service, reliability, and quality more than anything else, and that expectation does not seem to be fully understood or reflected in Lucid’s customer experience.
In hindsight, I’m relieved I did not proceed further, and even more relieved that I didn’t invest in the stock. When companies show you who they are, it’s usually best to listen.
