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I cannot get ahold of the Denver Service Department

Wulf0123

Wulf0123

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2022 Grand Touring
Has anybody had any troubles or know a better way of how to get scheduled at the Denver Service Department?

Last year I was able to get an appointment to fix my doorhandle while I was visiting my girlfriend. This year I've moved full time and just got the recall on the backseat for my gravity. Every time I call into the Chicago office who manage it, they tell me the Denver people will call me back. Each time I never receive a phone call. There's no way to do this in the app, and when I asked if there's a more direct line or email I can use, nada.

Just looking for any help on how I can get this scheduled, because this experience is very disappointing to me.
 
What happens when you try to schedule the appointment through the app?
 
im starting to think we have another fisker karma situation coming with Lucid if they dont shape up. This is happening way to often, even miami over here its become harder and the service reps are becoming more difficult. Never had this problem with lexus or Mercedes service, but the excuses and no one picking up the phone is an issue.
 
Call their sales at that store. Ask them to transfer you bc you haven’t been able to get a hold of service.
 
What happens in the app
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There is no way to schedule in the app. :'( though when I was still in San Jose I have a whole story of putting in a service appointment multiple times. It losing all the data I put in, and it getting "auto cancelled" even day of the appointment. But at least I was able to bring it in, see a real person, and it get taken care of.

Call customer service and have them transfer you
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Have you had this work? I got the Chicago number through customer service (that was a whole thing they weren't even sure how to get ahold of Denver last year), but it still transfers to the team managing not the actual denver team that can schedule. I'll try and go through customer service later today, maybe I can escalate there.
 
man crazy you say that, thats exactly how I had to get transferred once in miami. I called, left voicemails no call backs. Then finally called sales a week later and waited on hold to get it done. THe app doesnt work for me when i try to schedule so calling is the only option.
 
9point81 said:
Call their sales at that store. Ask them to transfer you bc you haven’t been able to get a hold of service.
Click to expand...

lemans.z20@gmail said:
man crazy you say that, thats exactly how I had to get transferred once in miami. I called, left voicemails no call backs. Then finally called sales a week later and waited on hold to get it done. THe app doesnt work for me when i try to schedule so calling is the only option.
Click to expand...
I'll try sales today. I didn't have hope they wouldn't transfer me anywhere but Chicago, but looks like there is a chance!
Thanks both of you for bringing that up.
 
I get text/return call within 24 hours from Costa Mesa. Phone answered every time by Chris. Great team. Must be that location.
 
lemans.z20@gmail said:
im starting to think we have another fisker karma situation coming with Lucid if they dont shape up. This is happening way to often, even miami over here its become harder and the service reps are becoming more difficult. Never had this problem with lexus or Mercedes service, but the excuses and no one picking up the phone is an issue.
Click to expand...

Yes, the sky is falling and the company is going out of business. I've officially gone and sold all of my shares.
 
dgib85 said:
Yes, the sky is falling and the company is going out of business. I've officially gone and sold all of my shares.
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At least you’ll have a nice fat loss to offset gains elsewhere.

Does it seem like Lucid is on the right path to you, especially with service?
 
Leftlane said:
At least you’ll have a nice fat loss to offset gains elsewhere.

Does it seem like Lucid is on the right path to you, especially with service?
Click to expand...

Yes, and I'll work on perfecting my sarcasm more. 🙃
 
OK so update. I found the number for the Cherry Creek Denver studio. When I called it asked for sales or service. I thought hell let's try service, worst case it's back to Chicago. Ended up leaving a callback and not 10 minutes back I got a call. I gave them the info and they said they'd make a case. But then I realized that it was Lucid Customer Care that called me back and not necessarily the Denver service.
Little worried they'll end up making it back at the San Jose Studio where I used to live. If this works, I'm not sure why the Chicago number didn't make a case, unless they're not in charge of Denver anymore and didn't update me when I called them.
 
lemans.z20@gmail said:
man crazy you say that, thats exactly how I had to get transferred once in miami. I called, left voicemails no call backs. Then finally called sales a week later and waited on hold to get it done. THe app doesnt work for me when i try to schedule so calling is the only option.
Click to expand...
The same experience.
 
@Wulf0123
Call Nylund's Collision Center, that's where Lucid service operates out of from Denver. Ask to talk to one of the Lucid guys. This method has worked well for me in the past.
 
socktucker said:
I feel like they’re not going to appreciate that…
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They've never had a problem when I've called in the past. Everyone there has been super nice. In fact, my last couple of service appts, I haven't even bothered trying to call Lucid's customer service. I've called Nylund's directly and asked for the Lucid service members. Works like a charm.
 
My car is at Denver SC/Nylund's now. They only have 2 people working there (for Lucid) who both seem awesome and bending over backwards to figure out my issues and get me back on the road.

I don't think you should call Nylund's. They are totally separate. When I walked in, the guy at the front didn't even know the names of the Lucid guys. lol But hey, if it works and you're desperate...

Denver SC still being scheduled out of Chicago from what they told me, fyi.
 
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