How Lucid might become the greatest EV company of the century

[bassem]

I think there is a real opportunity to blow past all EV companies out there with a simple addition to Lucid’s operational strategy of improving their vehicles and experiences.

Building a framework and methodology that can add owner experience and issues into a qualitative and quantitative approach.
Issues arising can be rapidly validated and resolved by adding a process to qualify which prioritiies need to be tackled on a scale.

It’s evident there is a growing loyal base here, however the management is not capitalizing on this free resource. There is a rich array of experiences and expertise here from real world driving that is not limited to testing grounds or a few weeks of testing. The users here provide a plethora of insight that should be feeding back into the metrics and decision support systems.

I recognize that there are redundancies, which can be easily grouped and funneled into the priorities, alongside helpful fixes.

I am sure there are folks like my self, that are so attuned to their vehicle where by they can tell if something is off, just by the amount of time their brains have been able to interpret the vehicle responses.

While Lucid has done well to extract diagnostics data, this only tells a part of the story, because the user interpretation of the car responses is the most important metric since that person made the financial decision to buy.

I would call it the user feedback group and that I believe is probably the most accurate predictor of success beyond simple how satisfied are you questions. Our vehicles are complex systems working in unison so simple survey questions don’t do the car justice.

 

[californiaboy935]

I think there is a real opportunity to blow past all EV companies out there with a simple addition to Lucid’s operational strategy of improving their vehicles and experiences.

Building a framework and methodology that can add owner experience and issues into a qualitative and quantitative approach.
Issues arising can be rapidly validated and resolved by adding a process to qualify which prioritiies need to be tackled on a scale.

It’s evident there is a growing loyal base here, however the management is not capitalizing on this free resource. There is a rich array of experiences and expertise here from real world driving that is not limited to testing grounds or a few weeks of testing. The users here provide a plethora of insight that should be feeding back into the metrics and decision support systems.

I recognize that there are redundancies, which can be easily grouped and funneled into the priorities, alongside helpful fixes.

I am sure there are folks like my self, that are so attuned to their vehicle where by they can tell if something is off, just by the amount of time their brains have been able to interpret the vehicle responses.

While Lucid has done well to extract diagnostics data, this only tells a part of the story, because the user interpretation of the car responses is the most important metric since that person made the financial decision to buy.

I would call it the user feedback group and that I believe is probably the most accurate predictor of success beyond simple how satisfied are you questions. Our vehicles are complex systems working in unison so simple survey questions don’t do the car justice.

Lucid has done this a few times, having owners test and be a part of in-person feedback groups. I think they are working toward implementing more of it, and value us as a resource. Glad to hear you are open to helping them out!

 

[bassem]

Lucid has done this a few times, having owners test and be a part of in-person feedback groups. I think they are working toward implementing more of it, and value us as a resource. Glad to hear you are open to helping them out!

I have participated in those feedback sessions, however I am referring to a more structured process that can identify issues quickly, replicate them and feedback into the respective departments.