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High Voltage Coolant Heater recall OTA update, estimated 1% of 2000 vehicles affected

Happened in my AGT yesterday. No advance software warning, just suddenly got the dreaded red triangle alert. I am taking it to the service center tomorrow. Surprisingly I never received the recall notice letter, and if I hadn’t seen this on the forum, I would never have realized that it was a known defect.
 
Also happened to me a few weeks ago, ‘23 GT at 12,700 miles. I was in the lease extension period. The SF service center was swamped so it wasn’t going to be fixed anytime soon, and there were no Lucid loaners.

I didn’t want my (now month-to-month) lease payment going toward an Enterprise Altima for weeks. So I just returned the car from the lease a couple of months earlier than I wanted to.

I was hoping to get into another Air at the end of March when my extension was up. This event gave me pause though. I can handle some snafus and glitches, as long as the service/repair process is really painless, with prompt turnaround and/or Lucid loaners available if the car is needed longer. It was that way when I got my car in early 2024– a genuinely premium experience. But clearly things have changed.

So I haven’t pulled the trigger on a replacement. If my car would have failed in December I probably would have snagged one of the nice deals that came up then. But now the offers just aren’t compelling, and I guess I’ve lost my loyalty credit to boot, lol. So not sure where I will end up.
 
Same for me here in Seattle. White glove service when I got my car in 2022. Now the valet service is de facto gone. Loaners could be Enterprise rentals rather than another Lucid. Service appointments are scheduled 2-3 months out. Their service personnel are A-1 but not enough of them. I was told they have the same number of technicians since they first started so they struggle to handle the extra growth. I am dropping my car off today and expect to have it in the shop for at least 2 weeks!
 
I was going to say— all the folks at sales and service are great, and you can tell they have (or want to have) passion for the brand. Real ones.

But they also have the thousand-yard stare now, that they didn’t have in early ‘24. They have seen some things.

It can feel the same as a Lucid owner.
 
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