Hey Lucid listens but doesn’t hear me

[StigsDad42]

New Air Touring, just had it for a week and loving it. However, something is wrong with microphone interaction. Using CarPlay on iPhone.
1. “Hey Lucid” does nothing
2. Short press on voice button brings up “Listening…” but car doesn’t hear anything I say
3. Long press on voice button brings up Siri, but again, Siri hears nothing.

Obvious answer would be that microphone isn’t working, but
1. If bring up Siri from my phone it hears and responds fine (change music, ask for the time etc.)
2. If I make a call with iPhone in my pocket others hear me clearly, so car microphone has to be working
3. If I get on a Teams call from CarPlay, everyone can hear me, so again, car microphone has to be working

Any ideas?

 

[kopik]

Even if it hears you, there is very little utility at this stage. But it does happen to me intermittently too.

 

[Amster]

New Air Touring, just had it for a week and loving it. However, something is wrong with microphone interaction. Using CarPlay on iPhone.
1. “Hey Lucid” does nothing
2. Short press on voice button brings up “Listening…” but car doesn’t hear anything I say
3. Long press on voice button brings up Siri, but again, Siri hears nothing.

Obvious answer would be that microphone isn’t working, but
1. If bring up Siri from my phone it hears and responds fine (change music, ask for the time etc.)
2. If I make a call with iPhone in my pocket others hear me clearly, so car microphone has to be working
3. If I get on a Teams call from CarPlay, everyone can hear me, so again, car microphone has to be working

Any ideas?

I'm not sure what the problem is. But in a way, it's kind of funny. Most people have the opposite problem. They say Hey Lucid hears too much and turn it off.

 

[scal_air]

If you don't enable carplay, does Hey Lucid "hear" you? I'm sure you've tried a logo reset already and the problem is consistent, not intermittent?

 

[StigsDad42]

If you don't enable carplay, does Hey Lucid "hear" you? I'm sure you've tried a logo reset already and the problem is consistent, not intermittent?

Thank you. I didn’t know about the logo reset, that seems to have fixed it!