First EA charge today

[Dhimiter]

What was the error the station/car gave you? You shouldn't have to use the EA App at all to charge your Lucid as it should be done through the Lucid app. Either way, it should have been able to be started through EA station, but of course we know EA is...super reliable

Picked up my GT today from the guys (in Naples FL) who installed the PPF, window tint, and ceramic coatings. Don't know what charge the car had at actual delivery (to them) but as I drove off today, it had 157mi on the odo and only 109 miles of charge on it. Took it first to a Walmart parking lot (in the Florida midday heat, so left the A/C running b/c they told me not to put the windows down for the 3 days it’ll take the window tinting to 'cure') and went thru all the systems like lights, rear view mirrors, climate control, music (so I wouldn't make some stupid mistake on the actual road), THEN decided I needed to get her a charge b/f taking her to see some friends (whom I’d promised). Went to an 'Electrictrify America' (EA) location (the ONLY ONE in the area), where there were only 4 stations…. to my chagrin, it turned out two of 'em were out of service. Tried my best (after logging into the Lucid app and then the EA app, providing a credit card of course) to get the charger to 'recognize' the car… spent almost 3 hours trying to learn how to do it, but even with the help of the owners of a Porsche, Tesla S and Ford truck, could NEVER get the EA charger head to 'connect' to the car. Made the decision to head back to the house 28 miles away (b/c the next nearest charger is in Punta Gorda… 45 miles to the N) to charge the car at home. Got home (with all of 19 miles left on the battery) only to find out that the 240v plug is NOT the same as the dryer outlet… it’s a special configuration only for EVs.

So….. tonite she sits in the garage getting no more than 4 miles/hr from my std 120v outlet; I have to get up tomorrow and go to the hdwre store to pickup the special 240v plug that is required, then come home to rewire my dryer plug so I can charge the doggone thing. We have a ton of charging stations around here…. but I come to find they’re ONLY Tesla chargers… won’t accept non-Teslas. Can also use ChargePoint charging stations, but these aren’t free (for the first 3 years like EA’s are), and are usually at doc offices or college parking ramps, and often need a special passcode given only to residents or students. Huge bummer of a day....NOT at all what Lucid should deliver for this kind of $$ commitment.

To be fair, the ride and quiet is sublime, but the experience, like mine today, could be entirely ruined by the whole 'gotta get this sucker charged' hassle. Can’t believe they haven’t yet negotiated with Tesla to allow Lucid to provide a converter… if they don’t, it could kill both Lucid and every other EV that comes on the market.

Hoping this situation sorts itself out once I get to charge at home and hopefully EA get's its act together, but it sure makes the "Free charging for the first 3 years" a totally hollow benefit. What a joke. Hoping buying this car doesn't prove a H-U-G-E and C-O-S-T-L-Y mistake. Peter Rawlinson, you should be ashamed. My "customer experience" today was awful

Hi, @Lucidcrazy.

Thanks for sharing your experience. I DM'd you for additional information.

Marqie

Hi Marqie, having had the same experience and no luck with charging at EA yet (2000 miles on odometer), I’d appreciate some assistance too.

 

[ejktouring]

Big day today.... received my license plates front and rear and must say I don't mind the look of the front plates. Shout out to Rafael in Service who came out and installed my front plate mount. Then after getting the car inspected in NY drove to an EA site to charge up. Was a bit worried about the process but it couldn't have been easier. Plugged in and the charger recognized the car straight away. I didn't need to do anything but grab a quick bite to eat for lunch. Max charged at 11 miles per minute. Left after 20 min to get home to install 2.0.14 software upgrade. All ran smoothly.

 

[Sandvinsd]

Hi Marqie, having had the same experience and no luck with charging at EA yet (2000 miles on odometer), I’d appreciate some assistance too.

Certain newer EA stations are not connecting to the Lucid. We have an EA that just opened up close to me, yet I cannot connect to it. All the other EA stations work, but this one will not. Lucid and EA need to get together and fix the problem. They are both aware of it as I had them on a three-way call at that station. Plan on going over there periodically when I have an hour or so to see if the issue is fixed. If not, get them on another 3-way and continue to get them to elevate. I have a feeling that as more of these EA stations are upgraded, the more often we will see this. Need to get the software fixed before it becomes an issue on a trip.