Had to interact with the San Jose service center twice, and I was extremely disappointed both times.
The first time, when picking up my Gravity, I arrived at the scheduled time.
I couldn’t see the entrance because it was blocked by a large truck, so I ended up going to the main parking lot.
There was an employee standing next to my car, but he couldn’t tell me anything as he didn’t speak English at all.
After trying to communicate with him and getting nowhere, I figured out the entrance was behind the truck and went there.
When I entered the building, another employee greeted me and asked if I was there to pick up a car.
After a brief conversation, I realized he thought I was there for a service pickup, so I told him I was there for a new delivery. He then directed me to the sales room next door.
When I got there, the room was completely empty, so I just waited.
After about five minutes, my delivery associate finally showed up.
It turned out he was a recent hire and didn’t know much about the car. Not that it mattered to me, since I’d watched literally every Gravity video on YouTube, but still.
I noticed some glue residue on one of the doors and asked to have it fixed. He said it would take a few minutes, which was fine. After a couple of minutes, he came back and told me he'd need to drive the car somewhere for polishing, and that I would have to wait in the parking lot. Normally that would be fine, but it was pouring that day.
After a few minutes standing in the rain, he drove the car to me and said I'm good to go. The only issue? He forgot to collect my cashier’s check for the DAS, so I had to hand it to him myself.
3 weeks since delivery, and today I received a call to schedule an appointment for my due bill items.
Right away, I noticed the guy was speaking very slowly and mumbling.
We went through the list of items, and everything was alright until we got to the last one - HUD. My concern is that the HUD unit in my car isn’t aligned properly: there’s a noticeable 1/4" gap between the lens and the plastic trim. I’m certain this isn’t normal, since none of the demo vehicles in the showroom had this issue.
To my surprise, he didn’t know what HUD was. He kept referring to it as a headlamp, and I had to correct him multiple times. Eventually, I just gave up and explained what car I have and what the HUD feature is.
Come on, Lucid sells these cars for over $100k, and they can’t properly train their staff?
The first time, when picking up my Gravity, I arrived at the scheduled time.
I couldn’t see the entrance because it was blocked by a large truck, so I ended up going to the main parking lot.
There was an employee standing next to my car, but he couldn’t tell me anything as he didn’t speak English at all.
After trying to communicate with him and getting nowhere, I figured out the entrance was behind the truck and went there.
When I entered the building, another employee greeted me and asked if I was there to pick up a car.
After a brief conversation, I realized he thought I was there for a service pickup, so I told him I was there for a new delivery. He then directed me to the sales room next door.
When I got there, the room was completely empty, so I just waited.
After about five minutes, my delivery associate finally showed up.
It turned out he was a recent hire and didn’t know much about the car. Not that it mattered to me, since I’d watched literally every Gravity video on YouTube, but still.
I noticed some glue residue on one of the doors and asked to have it fixed. He said it would take a few minutes, which was fine. After a couple of minutes, he came back and told me he'd need to drive the car somewhere for polishing, and that I would have to wait in the parking lot. Normally that would be fine, but it was pouring that day.
After a few minutes standing in the rain, he drove the car to me and said I'm good to go. The only issue? He forgot to collect my cashier’s check for the DAS, so I had to hand it to him myself.
3 weeks since delivery, and today I received a call to schedule an appointment for my due bill items.
Right away, I noticed the guy was speaking very slowly and mumbling.
We went through the list of items, and everything was alright until we got to the last one - HUD. My concern is that the HUD unit in my car isn’t aligned properly: there’s a noticeable 1/4" gap between the lens and the plastic trim. I’m certain this isn’t normal, since none of the demo vehicles in the showroom had this issue.
To my surprise, he didn’t know what HUD was. He kept referring to it as a headlamp, and I had to correct him multiple times. Eventually, I just gave up and explained what car I have and what the HUD feature is.
Come on, Lucid sells these cars for over $100k, and they can’t properly train their staff?
