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Engineering Explained joining the Lucid Lemon Club

gaskiller said:
Still disagree, not a big deal. Anyone expecting Rivian or Lucid to be software glitch free are smoking weed. He wants a perfect car, nothing wrong in that. We all do. But you need to set your expectations properly.
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i forget if that's no true scotsman or strawman
 
NoseyReporter said:
I'm glad Jason is posting about this. Lucid needs a fire under their ass.
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I think the fire has been lit for some time but the problem is it was never going to be an overnight fix. The best thing Lucid can do is try and get ahead of this and do an official comm about it. Perfect timing with the new CEO saying “message received and it’s my top priority starting with xyz”. He’s new, people are going to be a little more forgiving to “give the new guy a chance”

However, if they communicate something with some deliverables then he’ll need to make sure they actually deliver or it will backfire immensely on them and harm the brand even more.

It’s really disappointing to see this. While Lucid is actively trying to fix the problems it took them way too long respond and now it’s coming back to bite them at a time where they need more positive than negative PR. 😞
 
borski said:
“Borderline refusing” is not at all what he experienced.


That is not the case. He even states that he doesn’t think it has been enough time for Lucid to fix the issues. Effort and desire are not the problem.

I agree with the rest of your post, but Lucid isn’t sticking their head in the sand either, and I think it’s unfair to imply that they are. They have been very responsive to this and interacted with Jason regularly.
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Fair point and I was using hyperbole given the situation at hand. I have seen their attempts at doing a roadmap and seen encouraging signs from leadership on how to address their software woes. I don't think they've buried their head in the sand but based on the several threads around bugs and glitches still prevalent both here and in other forums, it sure feels like it. The promise of fixing it later does not sound attractive to buyers as it continues to go on for months and each software update continues to bring its own set of issues. As @Mr.Quindazzi said, it is actually more concerning that the issue may not be want but ability.

A firefighter telling me that he is going to get a hose when the home is currently on fire does not comfort me in the same way it would if they were already starting to put the fire out. At some point they need to start delivering on the promises otherwise they will still feel kind of empty. My opinion anyway.
 
gaskiller said:
All minor issues, EE is just making a BIG DEAL out of it. Look at his first video- cup holders need a little of force to take out the bottle? Sorry, I prefer that so my bottle doesn’t move to tip. He complains about issues that are not really big issues.

Yes, software needs improvement, but the only software driven cars that has nailed it down is Tesla.

He seems really entitled. He should go buy a Toyota, would be a prefect car.
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I'm pretty sure he also has/had a Corolla.
 
Northpointe said:
I’m not saying that his issues aren’t real or unimportant. But he’s a content creator on You Tube. He makes money off of sharing his experiences through content that drives subscriptions and ad revenue. His livelihood depends on driving engagement through positive and negative experiences. And positive reviews don’t draw nearly the traffic of negative ones. There may be aspects of your car that you find annoying. But you’re not making a living off of sharing those experiences with others.
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He just bought a Mustang and spoke very highly of it. He also spoke very highly of Lucid when he first bought it.

I don't think he is being a troll or trying to drive engagement. He is just sharing his experience, which he has done with just about every car he has bought.
 
gaskiller said:
Most of the problems were minor, no big deals. Apple CarPlay- always use wired, wireless glitches in every car I used it. The roll, he must have pressed it by mistake. Agree door locks are an issue, but it worked a bit later.

He just seems to want a “ perfect car”…..he should go buy a Toyota.

But Lucid should never have given him another vehicle. He is one of those who complains about every minor thing.
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But we know Lucid IS capable of making a relatively problem free Air. I had one and didn't have glitchy software, it was not entirely a software problem he must have had bad components like Chips, wiring and comms modules and those should not be hard to replace.
 
Buffalo Bob said:
All other things aside... Given the Gravity's well-documented and ongoing software growing pains, ala the Air in it's first year or so, Lucid was flat ass nuts to give him a Gravity loaner.
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The funny thing is that it shouldn't even be this way.

Lucid had ample opportunity to learn from past mistakes. Did they? I'm not sure. Will Cosmos be just another repeat? It's definitely possible.

Unfortunately I also don't have a solution.
 
Mr.Quindazzi said:
I agree.
That leaves ability, which is maybe more disturbing.
Here's hoping 3.0 is a clean reset so they have control of the features
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And time. Mostly time.
 
martinjlm said:
Fisker was already dead. MKBHD just grabbed one of the handles on the coffin.
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This. MKBHD got a lot of press for “killing Fisker,” but his video wasn’t what did them in.

This video, similarly, will not kill Lucid, for one simple reason: Lucid isn’t Fisker.
 
Spaceship said:
Fair point and I was using hyperbole given the situation at hand. I have seen their attempts at doing a roadmap and seen encouraging signs from leadership on how to address their software woes. I don't think they've buried their head in the sand but based on the several threads around bugs and glitches still prevalent both here and in other forums, it sure feels like it.
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Only if you don’t look at the updates they’ve made to improve the software.

Spaceship said:
The promise of fixing it later does not sound attractive to buyers
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That doesn’t make it less true, whether good or bad.

Spaceship said:
As @Mr.Quindazzi said, it is actually more concerning that the issue may not be want but ability.
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Or time. Just time.

Spaceship said:
A firefighter telling me that he is going to get a hose when the home is currently on fire does not comfort me in the same way it would if they were already starting to put the fire out.
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Your car isn’t on fire. A more comparable example would be that your house sometimes randomly turns the lights off in a room, or perhaps one of the breakers in the panel occasionally needs a reset.

If your car were on fire, I’m certain the fire department would respond quickly.

But your car isn’t on fire, and Lucid isn’t the fire department. These are software bugs that need fixing, but they aren’t existential/emergent.

Spaceship said:
At some point they need to start delivering on the promises otherwise they will still feel kind of empty. My opinion anyway.
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Agreed. I think we have different interpretations of their progress to date, that’s all.
 
Spaceship said:
He just bought a Mustang and spoke very highly of it. He also spoke very highly of Lucid when he first bought it.

I don't think he is being a troll or trying to drive engagement. He is just sharing his experience, which he has done with just about every car he has bought.
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I agree, fwiw. I don’t think Jason did anything wrong here. This was not a “takedown” but a review of actual experiences. Nothing wrong with that at all.
 
jbawden said:
I like his channel, but this one is slightly annoying for two reasons; One is that Lucid is struggling so much, and two, he is exploiting Lucid's pains for his own gain. This sort of video series is extremely damaging to the brand.
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Why should he care if it is damaging to the brand? Is is true? It is. Then he can talk about it.

I personally know people that were considering buying an Air because of his first review of the car.
 
I just have the crazy belief that if I exchange my money for your product and all the features you promised, then that product and those features should flat out work. After all, the money I gave you in exchange works immediately, all the time. Not some of the time, not for some of the other owners, and not only some of the features - this is not too much to expect. In fact, it’s kinda the bare minimum.

This applies to more than just Lucid obviously, but they in no way should get a pass for being new-ish. If you take my money, you have to deliver - period.
 
Leftlane said:
I just have the crazy belief that if I exchange my money for your product and all the features you promised, then that product and those features should flat out work. After all, the money I gave you in exchange works immediately, all the time. Not some of the time, not for some of the other owners, and not only some of the features - this is not too much to expect. In fact, it’s kinda the bare minimum.

This applies to more than just Lucid obviously, but they in no way should get a pass for being new-ish. If you take my money, you have to deliver - period.
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Right or they have to switch to selling cars as a subscription, so you don't pay everything up front for stuff that isn't finished...
 
illopp00 said:
Right or they have to switch to selling cars as a subscription, so you don't pay everything up front for stuff that isn't finished...
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Yep - unfortunately one lesson they learned from Tesla is that you can take people’s money now for promises that might take forever to be delivered, if ever. I’m amazed that Tesla and Elon haven’t been sued into oblivion for the FSD scam, but they did lose a court case last week on it.
 
gaskiller said:
Most of the problems were minor, no big deals. Apple CarPlay- always use wired, wireless glitches in every car I used it. The roll, he must have pressed it by mistake. Agree door locks are an issue, but it worked a bit later.

He just seems to want a “ perfect car”…..he should go buy a Toyota.

But Lucid should never have given him another vehicle. He is one of those who complains about every minor thing.
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That's the mentality (why do people deserve a "perfect car") that drive companies like Jaguar out of business.

When Japanese cars first made their early entry into the US market in the 1970s, US consumers dismiss them. Today, Japanese cars, especially Toyota/Lexus, are the benchmarks of quality, problem-free automobiles.

It is easy to fall in love with a car like Lucid at first sight. It has sex appeal, fun to drive, appeals to all the vanities within us. Then you bought/leased one. Now, you are married to it. Now the marriage has been consummated, you discover all the "bad habits" this car has (e.g., the door locks, akin to leaving the toilet seat up at home). You think such behavior is a SW problem that can be easily fixed. That's your delusion!

You are stuck with it!
 
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