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Email from Marc/Lucid this morning

This is a good start. At least we have an email point of contact now :)
 
RLead8 said:
Would you mind answering my question above? If software were fully fixed, would you otherwise be happy/satisfied with the vehicle or are you also disappointed with parts of the hardware and would advise folks wanting to buy to wait?
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There’s nothing wrong with the engineering / hardware of the vehicle, It got let down by the software. I’ve said multiple times in here that if Lucid had of focused as much time on software as they did engineering they’d have a damn near perfect car.
 
HC_79 said:
For sure but to make out it was all Peter’s fault and Marc didn’t play a role in this is naive.
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Is that so? I saw the gravity launch in Nov/Dec 2024. Did they actually pause the launch and re-launch in March 2025? I thought it was a ramp from Dec through now. Maybe you’re referring to preproduction vs full production? I never said Marc was blameless, he is totally responsible for the response to the issues, which should have been much sooner and more direct. Perhaps he could have stepped in on day 1 and stopped production/sales from ramping. But I’m guessing the board had a huge say in whether that was going to happen or not.

I think that Peter’s seeming neglect of ensuring software excellence in the Air and Gravity is the major offender here. Once Marc took over the goose was already cooked IMO.
 
HC_79 said:
There’s nothing wrong with the engineering / hardware of the vehicle, It got let down by the software. I’ve said multiple times in here that if Lucid had of focused as much time on software as they did engineering they’d have a damn near perfect car.
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Thank you. After last update, I feel pretty good about buying. I feel confident that updates will keep on coming to make it better. Annoying they don’t offer financing in NJ. Apparently there are licensing restrictions, per the SA from CA. They need to figure that out before they release the Earth as most folks need favorable financing to purchase. To me, it’s an inconvenience to pay 4% vs. 2% but not prohibitive. Anyway…
 
RLead8 said:
Thank you. After last update, I feel pretty good about buying. I feel confident that updates will keep on coming to make it better. Annoying they don’t offer financing in NJ. Apparently there are licensing restrictions, per the SA from CA. They need to figure that out before they release the Earth as most folks need financing to purchase. To me, it’s an inconvenience to pay 4% vs. 2% but not prohibitive. Anyway…
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You’ll be happy with your purchase I’m sure! The car is amazing. 3.3.20 and the update to come will make it the way it should have been - exhilarating to drive and extremely predictable/reliable to live with. All the interior amenities are amazing too.
 
RLead8 said:
Question for folks. Are people overall happy with the hardware or do you feel you wish you waited until next year’s model to fix some of those issues (water leaking in frunk, as an example)? I’m asking as a prospective buyer.

Thanks.
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I love mine. Yes, I have had software hiccups and just at thanksgiving started having the key/console problem and I still love it and would buy it all over again.

It is currently in the shop where they are fixing the key issue, and replacing the steering wheel (which I didn’t know was a problem until they told me it was causing a DDP problem) and making it so the the mounting spaces (not sure what else to call them) for the 3rd row seats are not visible in the trunk as I don’t have a 3rd row.

Aside from the key and the card not working 3 times, I have never regretted it or not trusted it. I didn’t regret the purchase then but did refuse to get out of the car if not at home 😂 but that was only for 1 week while I waited for my appointment. During that time they did offer me a rental (they were out of loaners) but I turned them down because I love my gravity that much and didn’t want to be without it.
 
RLead8 said:
Thank you. After last update, I feel pretty good about buying. I feel confident that updates will keep on coming to make it better. Annoying they don’t offer financing in NJ. Apparently there are licensing restrictions, per the SA from CA. They need to figure that out before they release the Earth as most folks need favorable financing to purchase. To me, it’s an inconvenience to pay 4% vs. 2% but not prohibitive. Anyway…
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Agree... Having to work with both Lucid and banks to secure delivery and financing for it has been painful in my experience. Tried to work with PenFed as they have the lowest rates, but ended up being an exercise on patience and endurance.
 
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RLead8 said:
Would you mind answering my question above? If software were fully fixed, would you otherwise be happy/satisfied with the vehicle or are you also disappointed with parts of the hardware and would advise folks wanting to buy to wait?
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I'm not a mod, but your question is clearly in the wrong thread.
 
hank-iv said:
I'm not a mod, but your question is clearly in the wrong thread.
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I saw that as well, but left it alone since the member received a response and seems satisfied with the response.
Additional responses are not detracting this thread, but I get what you're saying.

@RLead8 your question is similar to the "Would You Purchase Again" thread.
If you are seeking more responses than you've received thus far, you might want to pose your question in that thread.
 
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Yes, understood. Didn’t mean to detract. Folks were complaining about hardware issues in this thread hence my question. We often go off topic for a bit before coming back to the topic at hand.
 
Cosmo Cruz said:
Guess I'm outta the loop: don't have software issues. :(
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I don't have many either other than the ever present Tidal glitch. I've said it dozens of times and I'll say it again, the Tidal app needs a complete over haul!!
 
RLead8 said:
Yes, understood. Didn’t mean to detract. Folks were complaining about hardware issues in this thread hence my question. We often go off topic for a bit before coming back to the topic at hand.
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Didn't mean to be as blunt as it sounded either. Being a mod here must be like a professional cat herder.
 
RLead8 said:
Yes, understood. Didn’t mean to detract. Folks were complaining about hardware issues in this thread hence my question. We often go off topic for a bit before coming back to the topic at hand.
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IMO you're good.

You're 100% right about the going off-topic.
I didn't see enough responses to see your post as detracting/off topic.
 
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Babyrocko1908 said:
I don't have many either other than the ever present Tidal glitch. I've said it dozens of times and I'll say it again, the Tidal app needs a complete over haul!!
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Same here. The tidal glitch, plus the various Tidal breakage are by far what is making my experience of the car less enjoyable. But to be fair, a lot of this is also on the Tidal Software team. And I don't think Lucid can really prevent them from breaking their own app :(
 
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