EA Pass+ w/ Lucid Plug and Charge?

[newlucidguy]

does anyone know if I have the EA Pass+ program (discounted rate with monthly fee), will that work if I use plug and charge (after my free term is up). I am assuming that the plug and charge won't pick up my EA Pass+ and therefore I'd need to use the EA App to start the charging session and then plug in. I don't see any way to connect my EA account to the Lucid as a vehicle (in fact when I try to add my lucid as a vehicle in the EA app, it only shows 2023 as the latest model year). Is anyone aware of what the situation is here? Of course, the idea would be use plug and charge and utilize my Pass+ pricing.

 

[Smitzer]

I just emailed Lucid’s customer care group with questions about rates with Lucid’s “Base Plan” and options for better rates and usage of Pass+.

 

[Halodde]

I just emailed Lucid’s customer care group with questions about rates with Lucid’s “Base Plan” and options for better rates and usage of Pass+.

Good luck getting a response. I have not received any response to any email or text in months. It's unbelievable

 

[Neurio]

does anyone know if I have the EA Pass+ program (discounted rate with monthly fee), will that work if I use plug and charge (after my free term is up). I am assuming that the plug and charge won't pick up my EA Pass+ and therefore I'd need to use the EA App to start the charging session and then plug in. I don't see any way to connect my EA account to the Lucid as a vehicle (in fact when I try to add my lucid as a vehicle in the EA app, it only shows 2023 as the latest model year). Is anyone aware of what the situation is here? Of course, the idea would be use plug and charge and utilize my Pass+ pricing.

@mcr16 answered this question in a different thread earlier today:

Post in thread 'EA Megathread' https://lucidowners.com/threads/ea-megathread.3153/post-247147

 

[newlucidguy]

@mcr16 answered this question in a different thread earlier today:

Post in thread 'EA Megathread' https://lucidowners.com/threads/ea-megathread.3153/post-247147

Thanks! I did search but didn't find this. Appreciate it, will see if I can close this one to comments (not sure if I'm able). Glad they are working on something as the plug and charge is valuable (and of course that's a known part of the value prop). TY!

 

[Blue Lectroid]

Good luck getting a response. I have not received any response to any email or text in months. It's unbelievable

I’d suggest using the telephone to contact Customer Care. It has worked the three times I have called. My calls were all answered in real time (once I had a two minute or so hold), by a very friendly person who got me answers to my questions before then end of my short calls.

 

[Halodde]

I’d suggest using the telephone to contact Customer Care. It has worked the three times I have called. My calls were all answered in real time (once I had a two minute or so hold), by a very friendly person who got me answers to my questions before then end of my short calls.

I understand. But why even have email and text options if they are not going to reply?

 

[Blue Lectroid]

I tend to not waste my time trying figure out stuff I cannot control. The phone has worked great for me. I hope it does for you too!

 

[RAF42]

I understand. But why even have email and text options if they are not going to reply?

Since they DO have email and text options, they should reply, no excuses. In this day and age where we go through apps/text/email for everything, having to pick up a phone (and often wait on hold) when there are other options is crazy for a technology company. I try to avoid phone calls whenever possible. One of the few things that frustrates many of us because we are forced to call because of lack of responsiveness through other means. While it's not to difficult to reach customer care by phone, the few times I've done it they either could not answer the question or refereed me to the service center (where contact was very difficult until I got local service text numbers).

I expect it will get better (and have been "told" it will), but it's certainly been the source of frustration for many of us.