EA Pass+ w/ Lucid Plug and Charge?

[newlucidguy]

does anyone know if I have the EA Pass+ program (discounted rate with monthly fee), will that work if I use plug and charge (after my free term is up). I am assuming that the plug and charge won't pick up my EA Pass+ and therefore I'd need to use the EA App to start the charging session and then plug in. I don't see any way to connect my EA account to the Lucid as a vehicle (in fact when I try to add my lucid as a vehicle in the EA app, it only shows 2023 as the latest model year). Is anyone aware of what the situation is here? Of course, the idea would be use plug and charge and utilize my Pass+ pricing.

 

[Smitzer]

I just emailed Lucid’s customer care group with questions about rates with Lucid’s “Base Plan” and options for better rates and usage of Pass+.

 

[Halodde]

I just emailed Lucid’s customer care group with questions about rates with Lucid’s “Base Plan” and options for better rates and usage of Pass+.

Good luck getting a response. I have not received any response to any email or text in months. It's unbelievable

 

[Neurio]

does anyone know if I have the EA Pass+ program (discounted rate with monthly fee), will that work if I use plug and charge (after my free term is up). I am assuming that the plug and charge won't pick up my EA Pass+ and therefore I'd need to use the EA App to start the charging session and then plug in. I don't see any way to connect my EA account to the Lucid as a vehicle (in fact when I try to add my lucid as a vehicle in the EA app, it only shows 2023 as the latest model year). Is anyone aware of what the situation is here? Of course, the idea would be use plug and charge and utilize my Pass+ pricing.

@mcr16 answered this question in a different thread earlier today:

Post in thread 'EA Megathread' https://lucidowners.com/threads/ea-megathread.3153/post-247147

 

[newlucidguy]

@mcr16 answered this question in a different thread earlier today:

Post in thread 'EA Megathread' https://lucidowners.com/threads/ea-megathread.3153/post-247147

Thanks! I did search but didn't find this. Appreciate it, will see if I can close this one to comments (not sure if I'm able). Glad they are working on something as the plug and charge is valuable (and of course that's a known part of the value prop). TY!

 

[Blue Lectroid]

Good luck getting a response. I have not received any response to any email or text in months. It's unbelievable

I’d suggest using the telephone to contact Customer Care. It has worked the three times I have called. My calls were all answered in real time (once I had a two minute or so hold), by a very friendly person who got me answers to my questions before then end of my short calls.

 

[Halodde]

I’d suggest using the telephone to contact Customer Care. It has worked the three times I have called. My calls were all answered in real time (once I had a two minute or so hold), by a very friendly person who got me answers to my questions before then end of my short calls.

I understand. But why even have email and text options if they are not going to reply?

 

[Blue Lectroid]

I tend to not waste my time trying figure out stuff I cannot control. The phone has worked great for me. I hope it does for you too!

 

[RAF42]

I understand. But why even have email and text options if they are not going to reply?

Since they DO have email and text options, they should reply, no excuses. In this day and age where we go through apps/text/email for everything, having to pick up a phone (and often wait on hold) when there are other options is crazy for a technology company. I try to avoid phone calls whenever possible. One of the few things that frustrates many of us because we are forced to call because of lack of responsiveness through other means. While it's not to difficult to reach customer care by phone, the few times I've done it they either could not answer the question or refereed me to the service center (where contact was very difficult until I got local service text numbers).

I expect it will get better (and have been "told" it will), but it's certainly been the source of frustration for many of us.

 

[valentino]

Since they DO have email and text options, they should reply, no excuses. In this day and age where we go through apps/text/email for everything, having to pick up a phone (and often wait on hold) when there are other options is crazy for a technology company. I try to avoid phone calls whenever possible. One of the few things that frustrates many of us because we are forced to call because of lack of responsiveness through other means. While it's not to difficult to reach customer care by phone, the few times I've done it they either could not answer the question or refereed me to the service center (where contact was very difficult until I got local service text numbers).

I expect it will get better (and have been "told" it will), but it's certainly been the source of frustration for many of us.

I don't know very many businesses that are capable of reliably answer emails anymore for 2 reasons. One, if it's outsourced, those reps won't care. Two, more likely is that company email servers are constantly being attacked on a 24/7 basis. It's impossible for a human to wade through hundreds of thousands of fake emails so they rely on automation to sift through it and as of present day it's not very effective. When I did IT security for a hospital it was pretty eye opening. We can thank mainly China follow by russia, North Korea then Iran.

 

[valentino]

does anyone know if I have the EA Pass+ program (discounted rate with monthly fee), will that work if I use plug and charge (after my free term is up). I am assuming that the plug and charge won't pick up my EA Pass+ and therefore I'd need to use the EA App to start the charging session and then plug in. I don't see any way to connect my EA account to the Lucid as a vehicle (in fact when I try to add my lucid as a vehicle in the EA app, it only shows 2023 as the latest model year). Is anyone aware of what the situation is here? Of course, the idea would be use plug and charge and utilize my Pass+ pricing.

Just to answer this since I was curious and tested it. To use the pass+ discount, at the moment it's very clugey. If you walk up to the charger and plug in you will NOT get the discount. If you unplug you may end up screwing the charger and customer support will need to reboot. (happened to me). If you plug in right aeay, the lucid app will immediately take over. You need to spend a few minutes at the charger terminal with the EA app. You need to select the charger via EA app, it will show your name on the charger screen now with the discounted price. Then you plug in. I'm recalling these steps of the top of my head so maybe not 100% correct with the steps. Bottom line, it's clearly a evolving process.

 

[thyname]

I tied the integrated Lucid charging at EA. It was easy, plug it in, starts automatically, no need to touch anything in either app.

However, it was at full price, $0.56 per kWh where I live. It’s $0.40 with EA+. So maybe if I cancel the Lucid Charging Plan, it won’t start charging automatically, and I could utilize the cheaper per kWh pricing via the EA app?

​

 

[HC_79]

Just to answer this since I was curious and tested it. To use the pass+ discount, at the moment it's very clugey. If you walk up to the charger and plug in you will NOT get the discount. If you unplug you may end up screwing the charger and customer support will need to reboot. (happened to me). If you plug in right aeay, the lucid app will immediately take over. You need to spend a few minutes at the charger terminal with the EA app. You need to select the charger via EA app, it will show your name on the charger screen now with the discounted price. Then you plug in. I'm recalling these steps of the top of my head so maybe not 100% correct with the steps. Bottom line, it's clearly a evolving process.

Post in thread 'EA Megathread'
https://lucidowners.com/threads/ea-megathread.3153/post-247147

 

[DeaneG]

In the meantime, Pass+ members would just pull up, use the EA app to start a charge at the selected stall, then plug in. This is the same method you use for a non plug-n-charge EV.

V

Post in thread 'Anyway to remove plug and charge when plugging into EA?'

Feb 28, 2025

I went through this last night with EA customer support. The thing you must remember is do not plug in when you get to the charger. You need to select the charger terminal to your EA app first. You'll know it's connected because it will show your EA account name on the charger station terminal with the discounted rate. Once you see that you can plug in and initiate the charge from the EA app.

• valentino

• 

 

[thyname]

In the meantime, Pass+ members would just pull up, use the EA app to start a charge at the selected stall, then plug in. This is the same method you use for a non plug-n-charge EV.

We have such a vehicle (2023 Hyundai Ioniq 5). With that, we have to plug in first before initiating charge in EA app

 

[DeaneG]

We have such a vehicle (2023 Hyundai Ioniq 5). With that, we have to plug in first before initiating charge in EA app

It generally works either way with non plug-n-charge EVs. I've had more consistent good luck initiating by the app then plugging in, rather than the other way around. Less chance of a timeout.