EA 350kW chargers

[San Diego Dave]

I've yet to successfully charge at a 350kW EA charger. 23 Air GT that I just picked up used from Lucid. I've tried at about a dozen different EA 350 kW chargers. Plugging in always results in a communications error. Multiple re-plugins don't change anything. Often on the app, I'm prompted for the particular charger, but I've never been able to actually initiate a charge and end up having to move to a 150kW charger to charge. Even then, I still get the communications error message and it has never successfully charged through my Lucid account, but at least on the 150's it's read my credit card and charged. I spend more time trying to initiate a charge then actually charging.

Any tips or tricks to getting a charge from an EA 359 kW charger? Is there anything I need to do to just plug in and have it stsrt charging, using the credit card on file in my Lucid account on any speed EA charger? I haven't found anything on the Lucid website that indicates additional steps are needed after you have a card on file.

 

[Adnillien]

This is not normal. Ask Lucid customer care to re-push the plug and charge certificate to your car. If it is not that, then your car will need service to look at it.

 

[joecrna]

You can try calling EA while you are plugged in but its probably a customer care issue for Lucid. They are usually very helpful.

 

[San Diego Dave]

This is not normal. Ask Lucid customer care to re-push the plug and charge certificate to your car. If it is not that, then your car will need service to look at it.

Thanks for the tip. I have asked Lucid customer care to do this. We'll see what happens the next time I have to charge at an EA charger. Appreciate the advice!