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Does the customer service email still work/did it change?

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codys21

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2023 Air Pure
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I emailed customer service a few weeks ago and I noticed the automatic reply said they'll likely reply in 72 hours instead of the 2 hours it used to be. That's perfectly fine because there are faster ways to reach CS if needed and 2 hours is real fast.

However, it's been 18 days and 3 follow ups and I still haven't received a response so I'm wondering if the email box is even monitored anymore or if they've changed. I'm using [email protected].
 
I recently contacted them through that email and it took several weeks to get a response. I anticipated a long delay using that contact method as I had similar long response times using that in the past and part of me just wanted to see if things have changed. For more prompt response times, the chat method available from app/texting is available as well.
 
elin said:
I recently contacted them through that email and it took several weeks to get a response. I anticipated a long delay using that contact method as I had similar long response times using that in the past and part of me just wanted to see if things have changed. For more prompt response times, the chat method available from app/texting is available as well.
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When trying to contact CS, I've found texting to get the quickest respect.
 
codys21 said:
I emailed customer service a few weeks ago and I noticed the automatic reply said they'll likely reply in 72 hours instead of the 2 hours it used to be. That's perfectly fine because there are faster ways to reach CS if needed and 2 hours is real fast.

However, it's been 18 days and 3 follow ups and I still haven't received a response so I'm wondering if the email box is even monitored anymore or if they've changed. I'm using [email protected].
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The email is correct, they just don’t respond anymore. Customer Service has taken a nose dive in the last 6 to 8 months but Lucid is aware and trying to rectify it.
 
zoubiraj said:
That sounds frustrating! If you've sent multiple follow-ups with no response, their email support might be overwhelmed or inactive. Have you tried reaching out via phone or social media? Sometimes, companies are more responsive on Twitter or through their online chat. Maybe another Lucid owner has had better luck and can share their experience.
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They have actually responded to a text on a different subject in that same time period, so it appears to be more isolated to their email team. Again, it's not super critical but is still annoying.
 
HC_79 said:
The email is correct, they just don’t respond anymore. Customer Service has taken a nose dive in the last 6 to 8 months but Lucid is aware and trying to rectify it.
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Like fine wine that ages with time? Here's my response, Heath, 8 months later:
I emailed [email protected] 8/8/25, their first reply was 9/17/25. Then when my reply was 9/22/25, theirs was 10/16/25 and then again on 11/15/25. So about once a month, like the visit I get from my probation officer, I can expect a Lucid email reply.

But it get's better: De Novo, they decided I live in CANADA!
PS: I do like hockey!
Lucid Emails.webp
 
Tesla2Lucid said:
Like fine wine that ages with time? Here's my response, Heath, 8 months later:
I emailed [email protected] 8/8/25, their first reply was 9/17/25. Then when my reply was 9/22/25, theirs was 10/16/25 and then again on 11/15/25. So about once a month, like the visit I get from my probation officer, I can expect a Lucid email reply.

But it get's better: De Novo, they decided I live in CANADA!
PS: I do like hockey!
View attachment 34376
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I think they had a sales force issue because I got a weird phone call from them months after I bought the car, asking if I was still interested. He mentioned Salesfoece perhaps not updated correctly.
 
Tesla2Lucid said:
Like fine wine that ages with time? Here's my response, Heath, 8 months later:
I emailed [email protected] 8/8/25, their first reply was 9/17/25. Then when my reply was 9/22/25, theirs was 10/16/25 and then again on 11/15/25. So about once a month, like the visit I get from my probation officer, I can expect a Lucid email reply.

But it get's better: De Novo, they decided I live in CANADA!
PS: I do like hockey!
View attachment 34376
Click to expand...
I have also had bad experiences with customer care recently, dealing with the LCHCS.

Service is still spectacular. Customer care, on the other hand, actually caused me to send in a complaint.

I’m very hopeful they fix CC soon. It did not used to be this way.
 
Tesla2Lucid said:
Like fine wine that ages with time? Here's my response, Heath, 8 months later:
I emailed [email protected] 8/8/25, their first reply was 9/17/25. Then when my reply was 9/22/25, theirs was 10/16/25 and then again on 11/15/25. So about once a month, like the visit I get from my probation officer, I can expect a Lucid email reply.

But it get's better: De Novo, they decided I live in CANADA!
PS: I do like hockey!
View attachment 34376
Click to expand...
I'm assuming it's because they saw "CA" and thought Canada.

I had the opposite issue where they saw CA and thought California.
 
socktucker said:
what is LCHCS?
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I Groked it and it came up with:
LCHCS = Lucid Connected Home Charging Station.
You have to speak "Borski" @borski which only a few of us have the Rosetta Stone! ;-)
 
Truthlesshunter said:
I'm assuming it's because they saw "CA" and thought Canada.

I had the opposite issue where they saw CA and thought California.
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But do you like hockey? ;)
 
Tesla2Lucid said:
I Groked it and it came up with:
LCHCS = Lucid Connected Home Charging Station.
You have to speak "Borski" @borski which only a few of us have the Rosetta Stone! ;-)
Click to expand...
I mean that’s what’s it’s called lol
 
borski said:
I mean that’s what’s it’s called lol
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Stop trying to make the thread come back to Lucid... I'm trying to piss you off by derailing it with talk about the CFL (I mean, that's what its called)! 🤪
 
Tesla2Lucid said:
Stop trying to make the thread come back to Lucid... I'm trying to piss you off by derailing it with talk about the CFL (I mean, that's what its called)! 🤪
Click to expand...
Today is not a day I care. Go nuts. 🥜
 
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