Does the customer service email still work/did it change?

[codys21]

I emailed customer service a few weeks ago and I noticed the automatic reply said they'll likely reply in 72 hours instead of the 2 hours it used to be. That's perfectly fine because there are faster ways to reach CS if needed and 2 hours is real fast.

However, it's been 18 days and 3 follow ups and I still haven't received a response so I'm wondering if the email box is even monitored anymore or if they've changed. I'm using [email protected].

 

[elin]

I recently contacted them through that email and it took several weeks to get a response. I anticipated a long delay using that contact method as I had similar long response times using that in the past and part of me just wanted to see if things have changed. For more prompt response times, the chat method available from app/texting is available as well.

 

[Amster]

I recently contacted them through that email and it took several weeks to get a response. I anticipated a long delay using that contact method as I had similar long response times using that in the past and part of me just wanted to see if things have changed. For more prompt response times, the chat method available from app/texting is available as well.

When trying to contact CS, I've found texting to get the quickest respect.

 

[HC_79]

I emailed customer service a few weeks ago and I noticed the automatic reply said they'll likely reply in 72 hours instead of the 2 hours it used to be. That's perfectly fine because there are faster ways to reach CS if needed and 2 hours is real fast.

However, it's been 18 days and 3 follow ups and I still haven't received a response so I'm wondering if the email box is even monitored anymore or if they've changed. I'm using [email protected].

The email is correct, they just don’t respond anymore. Customer Service has taken a nose dive in the last 6 to 8 months but Lucid is aware and trying to rectify it.

 

[codys21]

That sounds frustrating! If you've sent multiple follow-ups with no response, their email support might be overwhelmed or inactive. Have you tried reaching out via phone or social media? Sometimes, companies are more responsive on Twitter or through their online chat. Maybe another Lucid owner has had better luck and can share their experience.

They have actually responded to a text on a different subject in that same time period, so it appears to be more isolated to their email team. Again, it's not super critical but is still annoying.