Customer Support - With time-sensitive issues, just stay on hold.

[Steveinarizona]

People are more than welcome to make a call because they're too lazy to not read the manual or ring a CSR to give them a list of bugs that the CSR isn't going to be able to help them with but don't come in here and then complain about the wait times when you're actually part of the problem.

I don't know of any product support line that doesn't get phone calls on issues that are addressed in the product manual. Lucid is no different in this regard than any other seller. Sellers need to anticipate that a certain percentage of their calls will be of this nature and account for it in terms of staffing and equipment.

 

[Bobby]

I don't know of any product support line that doesn't get phone calls on issues that are addressed in the product manual. Lucid is no different in this regard than any other seller. Sellers need to anticipate that a certain percentage of their calls will be of this nature and account for it in terms of staffing and equipment.

While this is indeed true, I think the basic expectation these days is that answers are readily available on the Internet for simple questions. Customer service should really be for those that are experiencing an issue with the car that they have tried to solve themselves and failed.

 

[Neurio]

My thread-lock Spidey sense is tingling...