Car locked with child inside and would not unlock

[dchesrown]

Great hardware is only as good as the software running it. Every time it is raining I sit outside the damn car waiting for the door to respond. 2 months and my lease is up!!!! Very happy to see it go.
I called for service and they scheduled me out 1 month for passenger mirrror, window and door that had quit operating. Yesterday I received a call that they needed to cancel and would reach out to reschedule. How can they continue to sell cars that can't be serviced?

 

[gaskiller]

Great hardware is only as good as the software running it. Every time it is raining I sit outside the damn car waiting for the door to respond. 2 months and my lease is up!!!! Very happy to see it go.
I called for service and they scheduled me out 1 month for passenger mirrror, window and door that had quit operating. Yesterday I received a call that they needed to cancel and would reach out to reschedule. How can they continue to sell cars that can't be serviced?

My door opens all the time….you should upgrade to the new computer if you haven’t. And you can always open from app while walking over. Regarding service, agree, they should improve. But I suspect once Gravity seat issues get fixed, availability will improve. Good thing is, your issue isn’t critical.

 

[speed]

Mine still wasn’t fixed after a second service visit.

At this point, I don’t think this is something that can be solved with another routine service visit, reset, or inspection. It appears to be a deeper hardware/software issue that needs a real engineering fix.

What’s frustrating is that access and key-recognition issues have been reported for years. If this has been known since 2022, Lucid should have a more durable and predictable solution by now, even if that means rethinking the current key/access mechanism.

This should be treated as a safety concern, not just a convenience issue. When a vehicle does not reliably unlock, especially with children involved, the stakes are different. Lucid should either address this through a formal safety recall or clearly state that Phone Key/PaaK should not be relied on as a primary key method in vehicles or cases where this issue has occurred.

I was given a Gravity loaner and used the key fob exclusively. To be fair, the fob worked very well. I liked the vehicle enough that I seriously considered moving into a Gravity.

But I also ran into more software issues.

1. The screen brightness control stopped appearing. A reset did not fix it, so we ended up driving at night with the display stuck at full brightness.
2. While pulling out of a mall parking lot, after reversing and then driving forward, the car suddenly warned and braked hard for no clear reason. My kids were pushed into their seat belts, which was very unsettling.

So for now, I’m waiting for my lease to end. I have about two months left, and I’m looking at other options. I recently test drove an i7 and am considering moving on.

 

[Lycra]

Great hardware is only as good as the software running it. Every time it is raining I sit outside the damn car waiting for the door to respond. 2 months and my lease is up!!!! Very happy to see it go.
I called for service and they scheduled me out 1 month for passenger mirrror, window and door that had quit operating. Yesterday I received a call that they needed to cancel and would reach out to reschedule. How can they continue to sell cars that can't be serviced?

What will be your next car?

 

[socktucker]

Mine still wasn’t fixed after a second service visit.

At this point, I don’t think this is something that can be solved with another routine service visit, reset, or inspection. It appears to be a deeper hardware/software issue that needs a real engineering fix.

What’s frustrating is that access and key-recognition issues have been reported for years. If this has been known since 2022, Lucid should have a more durable and predictable solution by now, even if that means rethinking the current key/access mechanism.

This should be treated as a safety concern, not just a convenience issue. When a vehicle does not reliably unlock, especially with children involved, the stakes are different. Lucid should either address this through a formal safety recall or clearly state that Phone Key/PaaK should not be relied on as a primary key method in vehicles or cases where this issue has occurred.

I was given a Gravity loaner and used the key fob exclusively. To be fair, the fob worked very well. I liked the vehicle enough that I seriously considered moving into a Gravity.

But I also ran into more software issues.

1. The screen brightness control stopped appearing. A reset did not fix it, so we ended up driving at night with the display stuck at full brightness.
2. While pulling out of a mall parking lot, after reversing and then driving forward, the car suddenly warned and braked hard for no clear reason. My kids were pushed into their seat belts, which was very unsettling.

So for now, I’m waiting for my lease to end. I have about two months left, and I’m looking at other options. I recently test drove an i7 and am considering moving on.

Yup they failed to fix mine over and over and just can’t.
I bought an i7 and it’s incredible. It doesn’t handle or drive like a Lucid though but everything else is light years better.

 

[borski]

My door opens all the time….you should upgrade to the new computer if you haven’t. And you can always open from app while walking over. Regarding service, agree, they should improve. But I suspect once Gravity seat issues get fixed, availability will improve. Good thing is, your issue isn’t critical.

Please don't suggest solutions you don't understand. Upgrading to CCCv2 will not fix door unlocking in the slightest. The CCC is used for infotainment, not the security nodes.

 

[dchesrown]

What will be your next car?

Already have a Taycan 4s so keeping that. For the dialy I purchased a Model 3 performance. It opens every time!

 

[hs22]

I got locked out of my car a couple of days ago. I use the fob as long as I have haven't misplaved it. I avoid using the phone as the key since it takes forever to wakeup and unlock the car and low cellular signal means I can't get into the car at times. I don't use passive phone unlock since every time I went to the garage with my phone it would unlock the car.

I had just parked at work and got out to make sure I wasn't going to hit the concrete block that they have in that location. And the car locked on me with my phone and the fob inside. I couldn't unlock the car. I was upset because my laptop bag was also inside so I couldn't just ignore the situation for a few hours. Luckily, I remembered that I had the key card in my wallet since I had misplaced the fob for a few days. So I was able to get out of the situation.

I came across this thread and the other one on Gravity and disabled passive lock from the car the next day since I don't want to deal with this. Their whole fob/PaaK implementation is so messed up. I accepted it as one the shortcomings of the Air since there is a hardware angle that most likely can't be resolved. Those who defend them on this have the right to do so but Lucid messing this even on the Gravity is unpardonable.

To sum it just use the fob and disable passive unlock/lock. The fob has it's quirks but it generally works well enough.

 

[speed]

I’m done with Lucid, at least for now.

My issues were not fixed, even after multiple service visits and escalation. At this point, I don’t believe this is just a bad service experience or one unlucky car. There are fundamental problems with the software and access systems, and Lucid needs a ground-up evolution of that stack.

That is disappointing, because I genuinely wanted this car to work. There are parts of the Air that are excellent, and I’ll miss them. But the ownership experience has become exhausting. A car at this level should not make you question whether basic things like access, key recognition, and software behavior are going to work reliably.

I have about a month left on my lease, but mentally I’m done. The trust is gone.

I moved to a Range Rover LWB for now. Very different vehicle, very different priorities, but I needed something I could use with my family without constantly thinking about unresolved software and safety concerns.

I hope Lucid improves, because the product has real potential. But potential is not enough when the car still fails at things that should be basic.

For now, I’m out.

 

[BS8899]

I’m done with Lucid, at least for now.

My issues were not fixed, even after multiple service visits and escalation. At this point, I don’t believe this is just a bad service experience or one unlucky car. There are fundamental problems with the software and access systems, and Lucid needs a ground-up evolution of that stack.

That is disappointing, because I genuinely wanted this car to work. There are parts of the Air that are excellent, and I’ll miss them. But the ownership experience has become exhausting. A car at this level should not make you question whether basic things like access, key recognition, and software behavior are going to work reliably.

I have about a month left on my lease, but mentally I’m done. The trust is gone.

I moved to a Range Rover LWB for now. Very different vehicle, very different priorities, but I needed something I could use with my family without constantly thinking about unresolved software and safety concerns.

I hope Lucid improves, because the product has real potential. But potential is not enough when the car still fails at things that should be basic.

For now, I’m out.

The door lock issue plagued my 2022 AGT from day 1 to this day. It comes and goes but never fixed with any of the SW updates.

Like you, this is (sadly) a disqualifying issue for me!

 

[The_Don]

Likewise. Not getting another Air if that isn't fixed (i.e. using Gravity UWB) for the 2027 MY.

 

[psulightning]

I saw a YouTube video the other day (so YMMV) from electric Viking about some NHTSA rule changing how door handles work. The focus was on Tesla but I imagine tons of other OEMs would have to redesign their handles.

 

[Miami_Lucid_Man]

I think one of the real issues here which I’ve personally experienced almost on a daily basis is that the car actually locks too easily when you’re literally around around the outer perimeter of it. If they were just able to adjust that aspect of it and make it lock when you’re a little bit further away, it would completely prevent this issue.

 

[DavidBWilliams]

I find this increasingly frustrating also. Especially if it's raining or it's very dark at night and you're not in a well-lit area.
It should be fairly easy to allow a 1-minute delay or so for you to be able to walk around the other side of the car without it locking again.
The first time you walk up to the car seems to have a lot to do with whether the phone is unlocked and you're actively looking at it. As this is the only key I use currently.
It also seems to be affected by lack of cell signal or Wi-Fi signal.
Definitely one of the quirky characteristics of this car that can easily be fixed.

I’m sorry to hear this.

However, 9 times out of 10 it was the sequence in which you exited, unlocked, locked or attempted to re-enter. There are sensors that detect the key presence in the drivers seat only. If they key is not detected or if the key is in your purse on the passenger side. The vehicle is likely to lock. Make it a habit to keep your keys in your hand no matter what. Common mistakes will be when women will open passenger side, throw purse w keys inside or phone and close the door, then try to get in drivers side door and the car can’t detect the key. The whole vehicle locks down.

Tip: keep keys in your hand or person (pocket)
Ensure you have a working spare key as a back up.
Keep phone on your person so that you can unlock from phone if need be.

Hope this helps!

 

[njg-agt]

... the car actually locks too easily when you’re literally around around the outer perimeter of it. ...

I find that while this is true at times, there are other times when I need to be 30-ish yards from the car before it locks... personally, I'd like more consistency of behavior as the bigger issue to address. In all cases, I'm using PaaK, so I would expect a fairly strong & consistent BT signal from the key(phone).

 

[DavidBWilliams]

That’s one minute a thief can jump in your front seat and potentially drive off .
That one minute someone could steal your work briefcase or purse.
That’s one minute someone could take your child out the backseat.

They (manufacturers) are considering your safety (even though customers maybe experiencing situations that do the opposite.)

All of the luxury brands have this feature that unfortunately isn’t going to go away.

You just need to be mindful.

I literally get out of the driver's seat, go to open the back driver's-side door, and the handle won't open.
All the while my phone is in my pocket or my hand.
That is just bad software that doesn't know the phone is still there and that I may want to get into another door or the trunk.
Pretty effing ridiculous (my opinion)
the Tesla doesn't exhibit this kind of behavior.
Don't get me started on the lack of good software engineering in this car. It doesn't exist. It never has.

 

[speed]

Range Rover is Notoriously WORSE!
Everyone knows that.
Good luck!

Worse for what?

This is a thread on the car locking unexpectedly.

My RR experience with keys/locking/unlocking has been perfect.

 

[Ryrub]

I literally get out of the driver's seat, go to open the back driver's-side door, and the handle won't open.
All the while my phone is in my pocket or my hand.
That is just bad software that doesn't know the phone is still there and that I may want to get into another door or the trunk.
Pretty effing ridiculous (my opinion)
the Tesla doesn't exhibit this kind of behavior.
Don't get me started on the lack of good software engineering in this car. It doesn't exist. It never has.

I totally agree. Every time I have to drop my grocery bags at the driver door, take my phone out and wave it around, just so I can pick them back up and go back to the trunk I ask myself why I still have this car....

 

[gaskiller]

I totally agree. Every time I have to drop my grocery bags at the driver door, take my phone out and wave it around, just so I can pick them back up and go back to the trunk I ask myself why I still have this car....

Hopefully whoever is responsible for this clunkiness got fired.

 

[Aka-none]

I find that while this is true at times, there are other times when I need to be 30-ish yards from the car before it locks... personally, I'd like more consistency of behavior as the bigger issue to address. In all cases, I'm using PaaK, so I would expect a fairly strong & consistent BT signal from the key(phone).

Your phone is the transmitter and its signal is what wakes the cR
The car isn’t sitting there on, wasting power, waiting for you to walk by
Oh and phones sleep and go into low power mode to save battery