Can’t schedule a service appointment

[240]

Is anybody having issues trying to schedule a service appointment? After adding all my service issues to the app, when I select continue to choose a service location all the dates are greyed out and I can’t see beyond 2 month.

 

[socktucker]

The app doesn’t work for scheduling you gotta call. My app doesn’t even show my multiple service visits.

 

[JandrewAnsen]

Same as above – I think depending on the Service Center they just don't populate the app's available dates at all. You gotta call – which means scheduling an appointment can be a frustrating experience if you end up playing phone tag with the Service Department's front desk.

 

[FooFighter]

You may also text them at (888) 995-8243.

 

[Tim-in-CA]

Same problem here in So Cal. No facilities have appointments in all of So. Cal. You can pick a different service center that's far from you so that your typed in comments are logged and then call your local service center to get the appointment scheduled. I had to do this with Costa Mesa the last 2 appointments. Pretty frustrating. Lucid should add an option to keep your comments and then call for an appointment or have your preferred service center reach out to you.

 

[borski]

You may also text them at (888) 995-8243.

That is customer care, not a service center. I would highly recommend calling a local service center directly rather than going through customer care, but that’s just my opinion.

 

[Miami_Lucid_Man]

The app scheduling worked when I first got the car in March but I think they've just gotten many more cars on the road since then and had to stem the tide and make people call directly.

 

[Jeff in SD]

I ran into this today. I'd had no issue scheduling in San Diego on the app before, but now see no available dates. I called Customer Care, but they could not schedule directly. They just sent a message to the San Diego service center, where I'd already left voicemail 2 days ago. No one is picking up there now.

On the website, I tried to schedule, but San Diego doesn't even show up on the list of service centers. I tried to schedule in Costa Mesa, but it also just messages the service center. Frustrating!