Anyone else challenged with Apple Car Play Phone Call quality?

[Not Sure]

I can hear the caller or the one I called just fine, but they can't hear me - they report I am always "breaking up" and there is a time delay.
It actually starts out OK and then rapidly gets worse the longer the call gets. Anyone else having this issue?
A secondary issue, Sirius/XM often goes out "trying to reconnect due to poor signal". I know it is not the signal in area because my wife also has S/XM and she never has a problem (in the same areas as my drives).

 

[Ali.a.tabrizi@gm]

I’m having similar issue with the call quality on the receiver end. I was wondering if/how it was fixed for you?

 

[AirQuality]

Unfortunately yes, call quality on Apple CarPlay is an issue for me as well. Poor audio quality and lag (both especially pronounced on VoIP calls such as WhatsApp, Zoom, or Google Meet) is an everyday occurrence for me. I’ve resorted to using AirPods for important calls in the car, which is not a great workaround.

Would love to hear if anyone has been able to solve this.

 

[rking0122]

Odd. My calls when on Carplay are infinitely better (and perfectly normal) than on regular bluetooth in the car (unusable).

 

[Not Sure]

Apple CarPlay is a huge issue for me as well. Same story - call degrades for the other party as time of call lengthens - delay, distortion, breaking up. I find myself reaching for Airpods after 1-2 minutes. There has been very little improvement but I am told that Lucid engineers are working on it. I don't get it as every rental car I have with Apple CarPlay it works flawlessly once I connect the first time.

 

[twack3r]

Same issue for me with my DE:

Not using CarPlay and just the built in Bluetooth protocol is basically unusable, there is immense static and eventually the quality degrades so far that communication is impossible.

Using CarPlay the initial quality is pristine but eventually there is about a 2 second delay between me and the receiver, making any dialogue painful. This happens after about 10 minutes of calling.

It’s not down to the phone end, as it works very well in literally every other car except the Lucid.

Fallback has become using AirPods which is obviously a bandaid and not a fix.

Now my DE is from 2023, so it doesn’t use the new SOC from the 25 models. I am having the upgrade done quite soon and it will be interesting if it’s a compute issue on the old SOC that caused it.

Are there any 25 owners that don’t experience this issue?

 

[rking0122]

Same issue for me with my DE:

Not using CarPlay and just the built in Bluetooth protocol is basically unusable, there is immense static and eventually the quality degrades so far that communication is impossible.

Using CarPlay the initial quality is pristine but eventually there is about a 2 second delay between me and the receiver, making any dialogue painful. This happens after about 10 minutes of calling.

It’s not down to the phone end, as it works very well in literally every other car except the Lucid.

Fallback has become using AirPods which is obviously a bandaid and not a fix.

Now my DE is from 2023, so it doesn’t use the new SOC from the 25 models. I am having the upgrade done quite soon and it will be interesting if it’s a compute issue on the old SOC that caused it.

Are there any 25 owners that don’t experience this issue?

What is the upgrade about? I’ve heard about a computer upgrade that may or may not be coming for earlier cars, but I am wondering if that’s what you’re talking about? Are they allowing those now?

 

[twack3r]

What is the upgrade about? I’ve heard about a computer upgrade that may or may not be coming for earlier cars, but I am wondering if that’s what you’re talking about? Are they allowing those now?

Yes, I’m referring to the upgrade of the SOC (system on chip), ie the compute element of the car.

My rep in Germany informed me about 4 weeks ago that this is confirmed and they expect availability soon.

 

[segbrk]

Are there any 25 owners that don’t experience this issue?

I'm not a '25 owner without that issue, but I'm a '23 owner with the same SoC as you without that issue. I have actually had the issue once or twice, but the rest of the time it has been fine. No idea what the difference is.

 

[rking0122]

Yes, I’m referring to the upgrade of the SOC (system on chip), ie the compute element of the car.

My rep in Germany informed me about 4 weeks ago that this is confirmed and they expect availability soon.

That would be good news. I haven't heard of it becoming available here (yet or soon) but fingers crossed.

 

[ColonelBadger]

Calls through CarPlay on my 2024 AT are fine. No better or worse than calls via CarPlay in my previous Audi.

 

[Pudge0512]

I picked up my car yesterday and drove 8hr home from San Francisco and was constantly told I was “breaking up” or cutting in and out. Used my AirPod max with zero issues. Not off to a great start.