My 2025 AGT, which I bought used in January, and the phone app say it has software version 1.1.4. (Car seems to have all current features though)
I called customer care around Feb 6 and they said they would contact me with the next steps. When I didn't hear for a weekish I emailed customer care, they said:
"After reviewing this issue, I can confirm that your vehicle is actually running the most up-to-date software version, 2.8.17. The car or mobile app displaying version 1.1.4 appears to be a temporary glitch. I’ve verified with our software team that your system is fully updated with all the latest features. They expect the app and vehicle display to show the correct version after the next software update is completed."
So, that's all fine and the car is great-everything works. I have not yet received the 2.8.30 update. From reading this forum, I see it can take a couple of weeks for it to roll out to everyone. I am somewhat concerned it may not update due to the "glitch."
Two questions:
1. What's a reasonable amount of time to wait before contacting customer care. I do not want to be a pest. 2 weeks? 3?
2. Is there anything to the idea of driving to the service center and connecting to their WiFi to force the update? It's not too far from me and I wouldn't mind taking a ride.