Off topic, but somehow I have a hard time with the way they use (I was gonna say expose, but that's probably too strong of a word) the kids for the sake of creating content.
If you are close enough to the SC, drop by. Plan B: find a previous work order and look for the names of the people you worked with at the SC, then you can email them. That has worked for me. Email addresses are firstnamelastname
I had the regulator replaced in mine (driver's) last week because it was partially opened and not moving. The diagnose in the work order: water damage. Since then, I've been trying to find out how water could get inside the door.