Search results

Update time. I was hoping to be able to provide a final post to tie the knot on this, but not quite there. On the good news front, the repair was completed early...last weekend, in fact. On the less positive side, still waiting for the vehicle to be delivered. Overall communication was very...

The phone call I received from the service advisor acknowledging they received the car was essentially a preemptive apology for the extended period before they would be able to look at the car. I was disappointed since my previous Lucid service experiences were not remarkably different than ones...

I've had luck this week selecting the call back option. Called on 2 separate occasions. First time I waited about 20 minutes before surrendering, second I selected the option right away. Both times a rep called back and provided the assistance I needed.

I thought the CA people got all the love, but it sounds like the struggle is real on both coasts.

Not at all encouraging on the timeline, but appreciate you sharing that intel. Glad it wasn't a more significant event for either of our families.

It definitely sounded like gearing failed when it happened. I would love to see the autopsy of the drive unit. Which service center are you at?

Car was towed up to Tyson's yesterday. Received a call from the service rep in the evening. They are short-staffed and have received an influx of unexpected vehicles (like mine), so I was told the earliest it would be looked at is next week. They are thinking ahead, though, and started ordering...

Received a call from a representative. They are unable to schedule the tow today. Looks like tomorrow. Hope they call in advance so I can meet them where the car is parked. Thankful again we were near home.

No, it's an AT. I haven't read up on that recall. Wonder if it's a related issue with the Touring drive units. Appreciate it. It's a 2023.

Welp, after reading several threads the past couple of years for DSFs, I've been dreading this day. On the way to church this morning we made a left turn. Midway through the turn there was slight thud from the drive train, a new whining noise I had never heard, and the dash screen lit up with...

Perhaps unrelated to your issue, but I've had it happen a few times since the last update. After waiting 15-30 seconds, I have been able to X out of the pin request and the car recognizes PaaK. Really bizarre that it happens after the car recognizes PaaK to open the doors. It feels like a BT...

Received the message too. Curiously clicked on it and the app opened indicating I had the latest software 2.9.0. Strange, perhaps erroneous, push.

I've had a 2023 and a 2024 AT. The biggest differences I found were the fit/finish on the 24 was better. Trunk carpet in the 23 has a "plush" quality that seems to wear more quickly while the carpet in the 24 has a shorter nap that seems more durable. There are also visible velcroed seems in the...

I didn't fit well in a Tesla (tall people problems). Lucid did a phenomenal job with interior packaging.

You CA people have 1st world problems 😆

Would you mind sharing your data source for "most vehicles never have anything broken by service"?

My first had the aluminum roof. Second has the glass.

Our first Air experienced the cold cabin problem on a 600 mile trip around Chrstmas 2024. Temps were in the 20s for most of the drive and it was "suboptimal" driving while wearing coats (kids had blankets). Reported it to the Service Center after the trip and of course they couldn't replicate...

Unfortunately, Lucid is not a legacy automaker with a built out sales/service network or a mature org structure that has been refined over decades, so we'll all be figuring out how to navigate support as the company grows. Personally, I wouldn't expect Customer Care to handle anything beyond...

I had the base SS system in my first Air (leased), but didn't have time to swap out anything due to competing life priorities. What I did understand, though, is that base SS does not have the front kickpanel woofers (Lucid calls them subwoofers). All of the bass comes from the rear deck woofer...