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Lucid Air 3.0 update broke offline maps

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watermelonrooste

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Lucid Air Pure

Can't they spend an afternoon to check the features before pushing an update. No wonder they have to sell new flagship SUV at 0% interest because no one wants to buy it.
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watermelonrooste said:

Can't they spend an afternoon to check the features before pushing an update. No wonder they have to sell new flagship SUV at 0% interest because no one wants to buy it.
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I’ve already posted pictures showing this is a false statement and maps aren’t broken. They worked before and they work now
 
Aka-none said:
I’ve already posted pictures showing this is a false statement and maps aren’t broken. They worked before and they work now
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But did you put them on Youtube? They don't count unless they're on Youtube.
 
watermelonrooste said:
I don't know how to explain it to you, but the offline maps are broken. I even took a video of it ;)
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Well I don’t know how to explain it to you as I have pictures showing it isn’t the update that’s broken. It’s your car, probably due to some setting or stuck bit somewhere.
 

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Aka-none said:
Well I don’t know how to explain it to you as I have pictures showing it isn’t the update that’s broken. It’s your car, probably due to some setting or stuck bit somewhere.
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If it was working before the update, and not working after the update, the update is broken or the update broke something. Just because it didn't happen on every car, doesn't mean the problem isn't a bug that needs to be addressed.
 
Aka-none said:
Well I don’t know how to explain it to you as I have pictures showing it isn’t the update that’s broken. It’s your car, probably due to some setting or stuck bit somewhere.
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This explains it. You downloaded all the states and there is nothing left for others to download.
 
So are you looking for advice on workarounds for the problems you're posting? Or just venting?

You realize this website is not an official communication line to Lucid.. I hope you're in touch with support about these problems. Complaining about them on the internet accomplishes nothing.
 
doubletwist said:
If it was working before the update, and not working after the update, the update is broken or the update broke something. Just because it didn't happen on every car, doesn't mean the problem isn't a bug that needs to be addressed.
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And did you reset everything and start from scratch? Or just apply the 2.11 update?
 
knewman said:
So are you looking for advice on workarounds for the problems you're posting? Or just venting?

You realize this website is not an official communication line to Lucid.. I hope you're in touch with support about these problems. Complaining about them on the internet accomplishes nothing.
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Yes, I am in communication with Lucid. I sent them the issues and I get the generic replies. I wish I knew of these issues before I got the car. I am posting so people can know about issues with the car before they make their choice. I am also hoping that Lucid will take some action to fix my car.
 
Aka-none said:
And did you reset everything and start from scratch? Or just apply the 2.11 update
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I tend to reboot before and after an update. And I've rebooted multiple times since, and I've reset my Bluetooth multiple times (for unrelated reasons)

If a factory reset is required to recover from an update then I say again, that's a broken update.
 
doubletwist said:
I tend to reboot before and after an update. And I've rebooted multiple times since, and I've reset my Bluetooth multiple times (for unrelated reasons)

If a factory reset is required to recover from an update then I say again, that's a broken update.
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I suggested a reset due to the nature of the update, if no one decides to try this then I can’t help.
Lots of sw based systems strongly suggest a reset after a major update. And this is a significant update when you consider it’s a combination of new he and new sw features. From what I can determine from here is you may be better off starting from scratch. Meaning forget the car connections and app from your phone and forget your phone from the car.
I have done this and so have others and it resolved or avoided issues. But you do your own thing.
 
Aka-none said:
I suggested a reset due to the nature of the update
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1) Does a Factory Reset clear the Trip A and Trip B data? A lot of us have "Efficiency Since Delivery" recorded this way.

2) I've seen posts (sometimes elsewhere) that suggest people have been stuck in the base version after a Factory Reset, and required service to get the car back up-to-date. Perhaps this was only an issue in the past?
 
Chrome said:
1) Does a Factory Reset clear the Trip A and Trip B data? A lot of us have "Efficiency Since Delivery" recorded this way.

2) I've seen posts (sometimes elsewhere) that suggest people have been stuck in the base version after a Factory Reset, and required service to get the car back up-to-date. Perhaps this was only an issue in the past?
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1: trip data remained untouched
2: not sure about that, reset doesn’t undo firmware updates. Can you point to anyone being stuck?
 
Aka-none said:
1: trip data remained untouched
2: not sure about that, reset doesn’t undo firmware updates. Can you point to anyone being stuck?
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1. Awesome, thanks.

2.
joec

Post in thread 'Engineering Explained. This is bad.'

Reopening this thread, now that there's been some agreement to keep it on topic. It is an important topic, after all.

In that spirit, since I haven't commented on this video yet:

I have nothing but respect for Engineering Explained. Love his content.

I do think many of his issues boil down to someone giving him the very bad advice to do factory resets that were likely extremely counterproductive.

I would recommend NEVER doing a factory reset unless it's a true last resort recommended by a Lucid service rep. It not only erases all your personal settings; it sets the car back to its...
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https://lucidowners.com/threads/air-2-8-4-software-update.13510/page-7#post-296631
HC_79

Post in thread 'Gravity Bugs / Issues'

Electric123 said:
I've also noticed apparent accumulation effect of weird behaviors, despite countless reboots and recent driver profile refreshes.
It reminds me of how Windows OS gets bogged down over time, eventually requiring a fresh install.
I found the Factory Reset option in Settings and performed it yesterday, just to see what happens.
On the surface it looked just like deleting and creating a new driver profile, but maybe it clears something on a deeper level, we'll see.
However, the full seat recline upon entry, which was new to me, happened after the Factory Reset, so maybe new gremlins move...
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Buffalo Bob

Post in thread 'Engineering Explained. This is bad.'

I wasn't happy with one of my theme colors, so I did a full Factory Reset this morning. Now, everything is screwed up! Guess I finally know how EE feels.
  • Hmm
B

Post in thread 'Can't Add Key Fobs or Key Cards to Lucid Gravity after Factory Reset'

Guidance I have heard is DO NOT do factory reset unless Lucid customer service has recommended you do so and ideally it should only be done by Lucid tech.

Apparently Factory Reset used to reset the version? Now it no longer does, yet might still show an old version number? I just wish there was a little video somewhere showing the process so we could anticipate the consequences of what exactly is lost/reset. Re-doing Homelink for several doors/gates is a huge pain in the ass, for example; and you have to be in their locations in order to register the Geofence.

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Relating to this thread itself, I also am unable to download offline maps. The Add button is grayed-out. Connectivity setting doesn't seem to matter.
 
Aka-none said:
I suggested a reset due to the nature of the update, if no one decides to try this then I can’t help.
Lots of sw based systems strongly suggest a reset after a major update. And this is a significant update when you consider it’s a combination of new he and new sw features. From what I can determine from here is you may be better off starting from scratch. Meaning forget the car connections and app from your phone and forget your phone from the car.
I have done this and so have others and it resolved or avoided issues. But you do your own thing.
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As others have noted, some have had issues with a full factory reset, so I'm not inclined to try it until Lucid suggests it.

And yet again, if it requires a reset after an update, then the update is inherently broken and needs to be fixed.
 
Factory reset used to reset the version. It no longer does. It is an acceptable way to wipe the vehicle, but usually way overkill for whatever the problem is.
 
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