What's new
By:

Lucid Gravity in Service for 9+ Weeks — Can I Request Lease Payment Reimbursement?

Brian_N

Brian_N

Member

Verified Owner
Joined
Aug 10, 2025
Messages
49
Reaction score
150
Location
Orange County
Gravity DE Number
1
I leased my Lucid Gravity and took delivery in September 2025. Unfortunately, during the very first week of ownership, I had to bring it back because of technical issues. Lucid kept the vehicle for approximately 15 days.
In January 2026, the vehicle needed service again. This time, I was advised to wait for an upcoming software update instead of bringing it in. The update resulted in several noticeable improvements, but I continued to experience technical problems.
In April, I tried to schedule another service appointment. The earliest appointment Lucid could offer was August 10—yes, that meant waiting approximately four months just to get the vehicle into the service center.
After waiting all that time, I finally dropped off my Gravity at the Lucid Service Center in Costa Mesa, California. I was then informed that the repair process would take at least nine weeks. That is an incredibly long time to be without a vehicle, especially while I am still responsible for the monthly lease payments.
Two months of lease payments amount to approximately $4,000–$5,000. Has anyone experienced a similar situation? Would it be reasonable to ask Lucid to reimburse or cover my lease payments—or provide an account credit—for the period during which the vehicle is unavailable?
Has Lucid ever offered anyone payment assistance, goodwill reimbursement, or another form of compensation in a similar situation?
I would also appreciate any advice regarding other options I should consider, including possible rights under the California Lemon Law or my lease agreement.
Thank you in advance for sharing your experiences or recommendations.
 
Have you at least been given a loaner / rental for all of that time?
 
Not sure why anyone wouldn’t go lemon law route if the situation warrants. Nine weeks is asinine - what that probably means is they will get around to looking at in seven weeks and hope to take only two weeks to actually fix it.

If you have a loaner or a rental car, this is perfect example of the financial foolishness of the current service model.
 
To me it is not just did you get a loaner but was the loaner comparable to your leased car. In my case, I got a Lucid Air Pure (zero options) as a loaner and was not happy. Next time I got a Gravity that was not as fully loaded as my car, but it was at least somewhat similar and useful.
 
I got you beat at 120 days!

You can request a buyback. It used to be they would offer you 3 months reimbursement in exchange for waiving your lemon law rights.

However if you don’t accept it they will fight you all the way through forced arbitration.

I am going through it for the second time and am just getting ignored. The entire buyback department is gutted. I will probably sue them. But that’s where you start is contact service and ask them to start the buyback process.
 
Bdr100 said:
To me it is not just did you get a loaner but was the loaner comparable to your leased car. In my case, I got a Lucid Air Pure (zero options) as a loaner and was not happy. Next time I got a Gravity that was not as fully loaded as my car, but it was at least somewhat similar and useful.
Click to expand...
Buddy I got a Chevy Equinox with a broken seat 🤣
 
Brian_N said:
I leased my Lucid Gravity and took delivery in September 2025. Unfortunately, during the very first week of ownership, I had to bring it back because of technical issues. Lucid kept the vehicle for approximately 15 days.
In January 2026, the vehicle needed service again. This time, I was advised to wait for an upcoming software update instead of bringing it in. The update resulted in several noticeable improvements, but I continued to experience technical problems.
In April, I tried to schedule another service appointment. The earliest appointment Lucid could offer was August 10—yes, that meant waiting approximately four months just to get the vehicle into the service center.
After waiting all that time, I finally dropped off my Gravity at the Lucid Service Center in Costa Mesa, California. I was then informed that the repair process would take at least nine weeks. That is an incredibly long time to be without a vehicle, especially while I am still responsible for the monthly lease payments.
Two months of lease payments amount to approximately $4,000–$5,000. Has anyone experienced a similar situation? Would it be reasonable to ask Lucid to reimburse or cover my lease payments—or provide an account credit—for the period during which the vehicle is unavailable?
Has Lucid ever offered anyone payment assistance, goodwill reimbursement, or another form of compensation in a similar situation?
I would also appreciate any advice regarding other options I should consider, including possible rights under the California Lemon Law or my lease agreement.
Thank you in advance for sharing your experiences or recommendations.
Click to expand...
I'd start by insistently asking them to provide an equivalent loaner vehicle. If they did that, then while perhaps not happy, I'd accept the situation.
 
Did you ask for an equivalent loaner? They may not have one available immediately, but I’d think they would put you as priority when one came in, especially with a 9-week repair timeline.

My Gravity was in service for a while and I declined a loaner as I had other transportation, unless I could get a Gravity loaner. I very much wanted to drive my Gravity for an upcoming family road trip - yes, it’s that much better than all other vehicles for road trips, IMHO. My service advisor went out of his way to reserve a loaner Gravity when one became available, and one came in the day before my road trip.

The service centers do their best and most people genuinely want to help, but they have their own constraints. Shout out to Ruel @ San Jose service center for going above and beyond.
 
socktucker said:
Buddy I got a Chevy Equinox with a broken seat 🤣
Click to expand...
I was lucky. When mine was in for 4 weeks to fix a front wheel shaft issue, at least I received another Gravity.

The first time they looked into this problem though, for 16 days, I also got an Equinox, the ICE variant. I actually like the EV Equinox which is what the service center thought I was getting. Enterprise had other plans for us.
 
eelpout said:
I was lucky. When mine was in for 4 weeks to fix a front wheel shaft issue, at least I received another Gravity.

The first time they looked into this problem though, for 16 days, I also got an Equinox, the ICE variant. I actually like the EV Equinox which is what the service center thought I was getting. Enterprise had other plans for us.
Click to expand...
I did get a Gravity once it was okay but threw lots of errors. I got an Air GT and it broke down and had to be towed to another state 🤣
 
This entire thread is shameful for any automobile service department. Embarrassing to say very least. Are you listening Executive staff? Let's see if Mr. Napoli changes things for the better.
 
Service continues to be their weakest point honestly. Everyone is nice but they just can't give realistic estimates at all and are obviously overwhelmed. When I dropped my Gravity off on Monday I was told they had about a week turnaround. My car has been sitting all week untouched with the driver side window down because it's not working, something I'm not thrilled about given how how much dust and dirt are going to get inside it that way. There's no way I'll have it back in a week and given that I was given the same "about a week" last time I had service (which took three weeks) I can't say I'm seeing a lot of the improvements they promised back at their recent open house event.

And to top it off I asked to have my terrible wiper blades replaced, they want $65 to do that so I passed and will try to find an alternative. $65 is a lot of money for good wiper blades and insane for the really bad ones that come on the Gravity.
 
I’ve heard that even new wiper blades can be “dirty “
And the first thing you might try would be to wipe them down with alcohol and a clean cloth
Might be worth a try
 
Beast said:
This entire thread is shameful for any automobile service department. Embarrassing to say very least. Are you listening Executive staff? Let's see if Mr. Napoli changes things for the better.
Click to expand...
They know. The service folks I have dealt with are great people. The company itself is offensively petty and customer hostile. However, they have promised to change that. So far it’s been worse, but time will tell. There’s also just the never ending quality problems this new leadership has inherited. I don’t know if they understand how bad it is. 🤷

I’m giving it one more attempt myself, last time I went through buy back it was simple this time it’s a totally different black hole of getting ignored. It’s not even the same email addresses or anything. I am surprised that it’s gotten like this.
 
Aka-none said:
I’ve heard that even new wiper blades can be “dirty “
And the first thing you might try would be to wipe them down with alcohol and a clean cloth
Might be worth a try
Click to expand...
I did that. I cleaned them with alcohol, I cleaned them with soap and water. I had them replaced once already and the new ones are just as bad, even after cleaning.

They skip and chatter, they leave a huge part of the windshield unwiped and are just bad. It's one of the most maddening things about the Gravity, wipers are a pretty well known commodity at this point and yet Lucid had to try to reinvent the wheel with their own ridiculous super custom blade.
 
RandomDesign said:
Service continues to be their weakest point honestly. Everyone is nice but they just can't give realistic estimates at all and are obviously overwhelmed. When I dropped my Gravity off on Monday I was told they had about a week turnaround. My car has been sitting all week untouched with the driver side window down because it's not working, something I'm not thrilled about given how how much dust and dirt are going to get inside it that way. There's no way I'll have it back in a week and given that I was given the same "about a week" last time I had service (which took three weeks) I can't say I'm seeing a lot of the improvements they promised back at their recent open house event.

And to top it off I asked to have my terrible wiper blades replaced, they want $65 to do that so I passed and will try to find an alternative. $65 is a lot of money for good wiper blades and insane for the really bad ones that come on the Gravity.
Click to expand...
Can’t they at least cover it?!?
 
RandomDesign said:
I did that. I cleaned them with alcohol, I cleaned them with soap and water. I had them replaced once already and the new ones are just as bad, even after cleaning.

They skip and chatter, they leave a huge part of the windshield unwiped and are just bad. It's one of the most maddening things about the Gravity, wipers are a pretty well known commodity at this point and yet Lucid had to try to reinvent the wheel with their own ridiculous super custom blade.
Click to expand...
Where are you located? I’m wondering if general temps have anything to do with it, as we’ve had no issues with our wipers (but I do clean them regularly)
 
borski said:
Where are you located? I’m wondering if general temps have anything to do with it, as we’ve had no issues with our wipers (but I do clean them regularly)
Click to expand...

San Diego. Two different sets of wiper blades now with the same problems makes me wonder if they switched vendors at some point or if the vendor's quality changed because I know there are other people with the same complaints. My initial wipers from December delivery were bad immediately, the replacements in March were fine for about a month and then started doing the same thing to the point now where it leaves a huge streak on the windshield right in front of me now. It's usually worse after I use the washers than before.

I bought a set of the Kimblade square blades someone else said worked for them to try because I'm not paying Lucid $65 just to have the same problem. And honestly, $65 for wiper blade inserts is insane.
 
RandomDesign said:
San Diego. Two different sets of wiper blades now with the same problems makes me wonder if they switched vendors at some point or if the vendor's quality changed because I know there are other people with the same complaints. My initial wipers from December delivery were bad immediately, the replacements in March were fine for about a month and then started doing the same thing to the point now where it leaves a huge streak on the windshield right in front of me now. It's usually worse after I use the washers than before.

I bought a set of the Kimblade square blades someone else said worked for them to try because I'm not paying Lucid $65 just to have the same problem. And honestly, $65 for wiper blade inserts is insane.
Click to expand...
I am in the Bay Area and also having issues with the wiper blades even after they were replaced. I also now have a new tear of the leatherette on the left bolster of the driver seat (guilty of getting in and out of the car!). I've tried to reach the customer service several times but with no success.😢
 
Huh, fascinating. I have no idea then.
 
You must log in or register to reply here.
Back
Top