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Regret my purchase

Bdr100 said:
Homelink has been around for decades. Most nicer cars that I have had over the past 30 years have had it incorporated for free. Usually a programmable button in mirror or visor. And nobody prefers to have to fish around the center console for an old fashion clicker.
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Tesla charges for Homelink now too.
Lucken said:
Actually if you have a compatible MyQ garage door opener, you can get a subscription for $179 for 5 years for a Tesla. This enables geofencing and thus automatic opening and closing as you enter or leave.
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MyQ is garbage and they charge a subscription now. I ditched them as others did once they started charging. They provide the same service you can get for free with HA/Ratgdo if you have a Chamberlin. Unfortunately I have a Genie and have to use Samsung SmartThings. Better than nothing and better than paying.
 
PJDink said:
Took delivery of a 2026 Gravity in late June. Major regrets.
1. Does not come with Homelink. Sales person advised I could use the $500 “accessory” credit for that ($350!!!). Was told credit would come within two weeks. Did not. Had to call sales to get a code. Called accessories and was told the credit is not eligible for Homelink! Had to call the dealer and they agreed to compensate me for that and they would connect with Service. Got a notice that I would hear from the service center in Chicago )I’m in CO. Sent them a message about why a Chicago center and not Denver (where I took possession). NO response. Tried to call customer service 4 hours before closing and was on hold for extended time, disconnected but advised they would call me. No call received! Called back next morning. No live agent. Had to leave a call back again! By this time, car did an update but now the data and location services sharing not working! Called, no connection to a live agent. Received a call back but not able to rectify the problem and was advised a service ticket would be issued (again, no follow up or reach out by Lucid). After 5 days, emailed service and two days have passed with no response. Just got in the car and see notice of software update but no way to initiate the update. Customer service is closed. I’m lost on an island and no one at Lucid has reached out, followed up or responded to communications. One of the worst client experiences I have ever had. They are not ready to compete with Rivian or Tesla
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If you tell me which island you're lost on, I'd be happy to come and get you.
 
borski said:
Homelink charges a licensing cost per unit. Many manufacturers (including Tesla) pass that along, and Lucid and Tesla both charge $350. Harley Davidson charged $330 🤷‍♂️
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My concern isn't with the cost as much as the execution. If they want to play this game then they should play it well. If they can't make it seamless to purchase and enable the feature, then roll the cost into the sticker price and enable it by default.

Also don't think we should hold Tesla and HD up to some sort of ideal standard.. two very mismanaged companies imo.
 
I had the same confusion with my Gravity Touring. I never asked about Homelink because it came standard on my Air Pure. Once I realized my Gravity didn’t have it, I assumed it was cut for cost savings. I’m sure not every person wants Homelink, so not including it as standard makes some sense to me.

However, if it had been available to select as an option at purchase, I would have requested it and my Gravity could have been delivered with it already installed. That would have saved Lucid a service appointment and would have saved me a long wait to get it. Not to mention, it took me some time and digging here on the forum to figure out why I didn’t have it and how to get it installed.

One more thing to report, after I made the appointment to have Homelink installed, one rear seat quit folding down. I could not make a service appointment for that in the app because I already had a service appointment in the system. Local service team ended up adding the seat problem to my Homelink appointment manually, after a few attempts to reach them (the atrocious phone system is an entirely different issue that needs to be addressed). That is a waste of everyone’s time. I should be able to add new items to an existing service appointment, especially because the wait time to get in is months at this point.

These are my two recommendations for improving systems to save everyone time and manual effort.
 
PJDink said:
Got a notice that I would hear from the service center in Chicago )I’m in CO. Sent them a message about why a Chicago center and not Denver (where I took possession).
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The Denver service center isn't really a full "official" service center, it's more of a satellite center (they sublet space in Nylund Auto's shop). The Chicago center handles the scheduling for Denver.
 
If the lack of Homelink is going to cause you to use 31 exclamation points and regret your entire purchase decision, then that is on you!!!!! for not confirming the apparently life changing technology exists in the model you're about to purchase.
 
The nightmare of Lucid ownership is needing to talk to them for anything. They can't support the growing fleet. It only gets worse.
 
borski said:
I know at least 3 people who love their Lucid and could not be bothered to deal with any “new fangled technology” and see nothing at all wrong with their clicker.

They don’t even know what Homelink is.

That is certainly not my largest group of friends, but I am also… a bit younger than them.

I don’t know the stats, but it’s not a crazy idea that while this forum laments and complains about lack of Homelink or HFDA or V2H, there are plenty of people just… driving the car, enjoying it, and moving on with their day.
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lol at people buying an EV that has its entire existence dedicated to new fangled technology but don’t want to deal with a dead-simple programmed button to open their garage - which is not new fangled at all. Are these the folks driving around with old school headphones on listening to their Walkman cassettes?

If you park outside it is way better to have Homelink than a remote on your visor - one window smash or popped lock and now a thief is in your garage with the remote.
 
Homelink that functions correctly would be nice. My garage is attached, but with a pretty serious door and lock in between it and the actual residence, so a remote will have to do for now. But what I would really like is V2H. We get electrical service interruptions fairly frequently in the fall and winter, and a whole-home back up that the Lucid could provide would dwarf the capabilities of the single Tesla panel back-up we had in our prior home (at ridiculous expense, too).
 
I took delivery of a gravity too, I need the homelink, and have been waiting already two weeks for confirmation as to its installation. I too will be charged on my 108,000 msrp built for the homelink, if they ever confirm the installation . I did not get any accessories credit. I too have been unable to get them to answer the phone. I do not yet regret the purchase, but someone just asked me about the car and I said they seem to be unreachable so thread carefully. They need to get their act together if they are to survive. I just wanted a 2 year lease to mitigate the risk.
 
doubletwist said:
And Lucid didn't charge for it in the Air. What was your point again?
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The S and X are a lot more expensive than the 3 and Y. The pill is a lot harder to swallow at the price point for the Gravity versus a Model Y. This is a fair point.
 
I don't know how common it is for Gravity owners to have more than one garage or gate to operate. Up until recently I only had one and Homelink was working OK most of the time.
But now I have 3 entries in my Homelink and it's a total disaster of the sofware quality. I end up using clickers more often than Homelink, except the clickers barely penetrate Gravity's Faraday cage, unless you glue it to the magic spot on the windshield where your tollway sensor is designed to go.
I'm sure that multi-entry Homelink bugs are at the bottom of the list for Lucid to worry about, so I have little hope to enjoy Homelink anytime soon.
 
knewman said:
My concern isn't with the cost as much as the execution. If they want to play this game then they should play it well. If they can't make it seamless to purchase and enable the feature, then roll the cost into the sticker price and enable it by default.
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It takes a single service visit. It can be done via mobile. Seems seamless to me?

knewman said:
Also don't think we should hold Tesla and HD up to some sort of ideal standard.. two very mismanaged companies imo.
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🤷‍♂️
 
prgarg said:
Not that it matters now, but they didn't charge for it in the Models S & X
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Because they’re older and included the hw. 3, Y, and Cybertruck (the modern models) don’t.
 
Leftlane said:
lol at people buying an EV that has its entire existence dedicated to new fangled technology but don’t want to deal with a dead-simple programmed button to open their garage - which is not new fangled at all. Are these the folks driving around with old school headphones on listening to their Walkman cassettes?

If you park outside it is way better to have Homelink than a remote on your visor - one window smash or popped lock and now a thief is in your garage with the remote.
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You can fully appreciate an EV and never set up Homelink. The two are not, in any way, related. There is nothing stopping someone from fully enjoying their EV with a clicker.

It’s… just… a… clicker.

It doesn’t matter to many people, apparently, who only have one garage door and no reason to move from their clicker.

Also, there’s nothing stopping a thief from breaking your window and activating Homelink. I don’t think you need a key to activate it.
 
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