What's new
By:

Thoughts About Negative Posts

socktucker said:
that's one of the best parts! Every time I drive my 7 series it feels like im riding a rocking horse.
Click to expand...
That's a new one on me too. The Air is 2 inches longer, 3 inches wider and 1.5 inches shorter than a Toyota Camry. It seems appropriate for a sedan.
 
Just had a moment to check back in here and found this post. I don't know how much the negativity influenced my decision. But I decided a while ago that I wasn't getting as much value out of the forum as I used to. My guess is that several factors led to this. Negativity was very possibly part of it although it was not part of my conscious decision process. A large part of it is/was that many of the posts these days (good and bad) are related to Gravity. I have no problem with that but they are of limited interest to me as an Air owner.

Regarding @Buffalo Bob's original post, I am not surprised at all that the majority of posts seem to have taken on more of a negative tone. The company may not be reaching sales goals, but as time passes, more people are buying and experiencing Lucid vehicles. I remember years ago commenting that Lucid was going to have a rough go of it once more people started buying their vehicles. I didn't get a DE or even a GT. But, I still consider myself one of the earlier adopters. And I don't say that as a pat on my back. I say it because I KNEW what I was getting into and had the mindset of "there's going to be some bumps in the road with a new car and new company." But my comment at the time was based on what I expected to happen once the general public was exposed to more of what we had experienced as Lucid owners. Early adopters were/are willing to tolerate a lot more than the general public. When you combine the quirks/problems of the vehicles with the current very limited service network, it's a recipe for a lot of unhappy owners. IMO, Lucid has not fixed the vehicles sufficiently to truly increase the sales with the current service network. If the cars were near perfect, maybe the service network would be fine as is. But, with the ongoing issues with the vehicles (software and hardware), the limited service network/options, and the intolerance of the general public, you get what we have now.


Again, IMO, for Lucid to truly knock it out of the park with any future vehicles, they need to be much more reliable on a consistent basis, the service network needs massive expansion in locations and staffing/capacity, or ideally, both of those things.

I know many of you have had very few issues with your vehicles and a handful have had way too many. Most of us are in between I would guess. But, for those of you with few and/or minor problems living near a service center, life has been good. Problems + needing to have your car towed 6 hours to the closest service center for repair = no go for the general public. I hope they can improve on both fronts quickly.
 
Great post Halodde
I hope for the next car they say to themselves, the mechanicals and the software have to be appropriately validated prior to releasing it to the public
I have a GT-P from September 2021 and I also felt I could accept some level of being a Beta tester, plus I live close to Goose Island for support
I doubt they will be able to expand their footprint of service centers sufficiently, maybe bite the bullet and bring on Lexus stores for service
 
Halodde said:
Just had a moment to check back in here and found this post. I don't know how much the negativity influenced my decision. But I decided a while ago that I wasn't getting as much value out of the forum as I used to. My guess is that several factors led to this. Negativity was very possibly part of it although it was not part of my conscious decision process. A large part of it is/was that many of the posts these days (good and bad) are related to Gravity. I have no problem with that but they are of limited interest to me as an Air owner.

Regarding @Buffalo Bob's original post, I am not surprised at all that the majority of posts seem to have taken on more of a negative tone. The company may not be reaching sales goals, but as time passes, more people are buying and experiencing Lucid vehicles. I remember years ago commenting that Lucid was going to have a rough go of it once more people started buying their vehicles. I didn't get a DE or even a GT. But, I still consider myself one of the earlier adopters. And I don't say that as a pat on my back. I say it because I KNEW what I was getting into and had the mindset of "there's going to be some bumps in the road with a new car and new company." But my comment at the time was based on what I expected to happen once the general public was exposed to more of what we had experienced as Lucid owners. Early adopters were/are willing to tolerate a lot more than the general public. When you combine the quirks/problems of the vehicles with the current very limited service network, it's a recipe for a lot of unhappy owners. IMO, Lucid has not fixed the vehicles sufficiently to truly increase the sales with the current service network. If the cars were near perfect, maybe the service network would be fine as is. But, with the ongoing issues with the vehicles (software and hardware), the limited service network/options, and the intolerance of the general public, you get what we have now.


Again, IMO, for Lucid to truly knock it out of the park with any future vehicles, they need to be much more reliable on a consistent basis, the service network needs massive expansion in locations and staffing/capacity, or ideally, both of those things.

I know many of you have had very few issues with your vehicles and a handful have had way too many. Most of us are in between I would guess. But, for those of you with few and/or minor problems living near a service center, life has been good. Problems + needing to have your car towed 6 hours to the closest service center for repair = no go for the general public. I hope they can improve on both fronts quickly.
Click to expand...

FWIW, I agree with everything you wrote. The shift of focus to the Gravity was inevitable, but it did help a lot when the categorizations started to identify Air threads vs. Gravity vs. all vehicle threads. Many people seemed to think that I was against complaints of any kind, and that is quite the contrary! I think one of the biggest benefits of the forum has been to raise awareness of issues, and to suggest solutions. To the extent that the forum is reviewed by some key players on Lucid's staff, I think it's a great way to keep both short-term and long-standing issues on at least the back burner, and unfulfilled promises from fading away entirely. My issue was with the posts that are a diatribe of regrets, which (at least to me) always seem to suggest never buying a Lucid. I often wonder if these are not short-sellers but, whether legitimate or not, they seem to take on a life of their own with tab after tab of replies... often from people voicing their particular grievances over and over again. That's not to say that I am unsympathetic to those people who have problems with their vehicles. It's just that that their issues seem to take over most every thread at some point or another. I get that it's just the nature of the beast, but I can see how people who use the forum to research a pending purchase decision may be unjustly dissuaded.
 
Car forums tends to reflect the feelings of the car owners. People from Wall Street to owners to enthusiasts are disappointed in Lucid right now. Tesla forums are far far worse as I think a lot of their enthusiasts are upset with them.

Having said that, Lucid definitely scored some own goals that didn’t do them any favors, particularly service layoffs. Now we know this was an effect of bad leadership. They are getting battered by bad service, and overproducing cars, so the prior CEOs answer was to…lay off service and keep making too many cars??? The effect was disastrous!

Then you had that crazy AMA thing. What on earth was that, and who thought that was a good idea? The questions posted were a thorough dissection of their service department, and then they cancelled it saying schedule conflict. That was such a bad look-just like the CCCv2 rewards fiasco.

Now we got some sanity returning. Silly AMA cancelled. Excess manufacturing labor laid off. Stock price is low, yes-but stable. Rolling out recalls to fix issues, more judicious software releases, removal of incompatible leadership. If it succeeds in shifting the sentiment of buyers and investors and owners, then places where buyers, investors and owners communicate, will reflect that as well.
 
mike1121
Not a thing
More of a what could they do to really improve the situation
Lexus has fantastic service and bringing them in would likely improve both access to service and customer satisfaction
One issue that will be tough to overcome is the design for both part manufacturers to meet spec and repairability was not sufficent
An example being when the mobile tech came out to swap my wheels out, he mentioned the large number of cars built but not able to deliver was due to the seat manufacturer not being able to meet tolerance requirements for a particular part
 
socktucker said:
Car forums tends to reflect the feelings of the car owners.
Click to expand...
I don’t disagree with most of your post but I do not believe this is true. Car forums tend to reflect the feelings of car enthusiasts who seek out car forums and are generally seeking help for problems they’re having.

We have no indication they reflect the feelings of car owners at large. In fact, I’d bet they isn’t true.
 
I mean, I absolutely love driving my car. And sometimes I like to complain.

It’s way more fun to be cynical and complain than to write out compliments. I’ve been on the internet most of my life and that’s always been true. There’s a reason that Reality TV isn’t a bunch of normal looking people with healthy habit and tons of mental stability.
 
The reality is you have more owners out there, and the problems basically are doubling b/c more people own the car and are having issues. Its not a good thing that the issues havent gotten better, anyone who says that is being naive and ignoring the issues. I love our car, but im not blind to its short comings on quality and the software that just dont understand how its still an issue. Ive said it before, stop trying to sell this car at 100k, its not worth 100k by a long shot. Its a 60 to 80k car fully loaded at best, ignoring the sapphire that lol i swear 2 people on earth own. They need to get back to the 500 plus to 600 plus a month deals, get more people in the car and get back to the quality of service they started out with. My wife loves the car, I saw the cosmo and frankly if they dont close down lol, id like to know i can just get into another lease. The lease return horror stories, the poor service department issues, software after all the years, quaility of parts, its not something your gonna see peopple paying 80k for a car ignore and they shouldnt.
 
I’m a month in. Love our GGT. No major issues. Service is responsive. Customer service is also. Whether this vehicle cost $70k or $120k, we were going to get one. Price wasn’t a factor, it was the best vehicle for our lifestyle. I imagine the vast majority of people buying/leasing these vehicles are in the same boat.

If you’re reading this and on the fence, I say lease one and try it out. I think the majority of us are happy with our vehicle. To each their own.
 
Most car owners are not active on forums. I mentioned earlier that I personally know a small cluster of four other Lucid owners, and none of them participates in online groups.

Their observations are much more basic and practical: the Air is low and wide, which can be inconvenient in everyday use. These are the owners who scrape the front end on deep dips or badly rash their wheels on curbs -- even though that low, wide stance is also part of what makes it so aerodynamic, spacious, and distinctive.

I agree that a disproportionate amount of internet bandwidth on forums goes to complaints rather than positive ownership experiences. But I do not think most owners are sitting on forums absorbing that negativity. To me the larger concern is what a prospective buyer sees when they simply Google “Lucid Air.” or do Lucid Air search on YouTube. The Engineering Explained videos are likely to come up, and seems like those segments reached far beyond the usual forum crowd. In my opinion, they were overly nitpicky and did real damage to the brand’s image in search results. I know one car-shopping friend who was genuinely scared away by them, despite my own strong endorsement of the car and nearly three years of generally very positive ownership.
 
Last edited:
donfenn said:
Most car owners are not active on forums. I mentioned earlier that I personally know a small cluster of four other Lucid owners, and none of them participates in online groups.

Their observations are much more basic and practical: the Air is low and wide, which can be inconvenient in everyday use. These are the owners who scrape the front end on deep dips or badly rash their wheels on curbs -- even though that low, wide stance is also part of what makes it so aerodynamic, spacious, and distinctive.

I agree that a disproportionate amount of internet bandwidth on forums goes to complaints rather than positive ownership experiences. But I do not think most owners are sitting on forums absorbing that negativity. To me the larger concern is what a prospective buyer sees when they simply Google “Lucid Air.” or do Lucid Air search on YouTube. The Engineering Explained videos are likely to come up, and seems like those segments reached far beyond the usual forum crowd. In my opinion, they were overly nitpicky and did real damage to the brand’s image in search results. I know one car-shopping friend who was genuinely scared away by them, despite my own strong endorsement of the car and nearly three years of generally very positive ownership.
Click to expand...
had a similar situation with a friend, who was the actual person to tell me about lucid. He completely changed his tune, even with me saying we like our car. Was gonna get a gravity, went back to tesla, to many issues. Their are ALOT of videos now surfacing more and more of very bad publicity for lucid. Its not a good thing, adn these youtubers people hear them and just rather not feel like guinea pigs when their spending the money.
 
mike1121 said:
I’m a month in. Love our GGT. No major issues. Service is responsive. Customer service is also. Whether this vehicle cost $70k or $120k, we were going to get one. Price wasn’t a factor, it was the best vehicle for our lifestyle. I imagine the vast majority of people buying/leasing these vehicles are in the same boat.

If you’re reading this and on the fence, I say lease one and try it out. I think the majority of us are happy with our vehicle. To each their own.
Click to expand...
On the contrary, vast majority seem to be on the price of the car. Im sorry, but no way can you afford a 100k car and say, "well its just 100k of my money, let me piss it away on a garbage car" No one in their right mind that can afford that unless your a billionaire would say it. I looked up a few options before, ultimately for us, the lease deal was good enough to test a new car company. If they stay open, ultimately I do believe they have the stuff to sell the cars at higher prices, but im not gonna say my car is worth 90k right now new. Its just not.
 
lemans.z20@gmail said:
had a similar situation with a friend, who was the actual person to tell me about lucid. He completely changed his tune, even with me saying we like our car. Was gonna get a gravity, went back to tesla, to many issues. Their are ALOT of videos now surfacing more and more of very bad publicity for lucid. Its not a good thing, adn these youtubers people hear them and just rather not feel like guinea pigs when their spending the money.
Click to expand...
Some aren’t aging well either. I have a 22 Air Dream Edition (I think? Maybe Grand Touring) loaner right now. It looks good, but there’s a parking camera error half the time it starts, key fob not detected error sometimes, the HVAC buttons are all loose and floppy, and there’s so much exterior weather stripping that it gets pretty rough and ragged. You would not think it was a $120k car capable of destroying corvettes while rubbing your back.

The massage seats are awesome though 👏
 
Last edited:
socktucker said:
Some aren’t aging well either. I have a 22 Air Dream Edition loaner right now. It looks good, but there’s a parking camera error half the time it starts, key fob not detected error sometimes, the HVAC buttons are all loose and floppy, and there’s so much exterior weather stripping that it gets pretty rough and ragged. You would not think it was a $120k car capable of destroying corvettes while rubbing your back.

The massage seats are awesome though 👏
Click to expand...
yeah i had a grand touring as a loaner with i think it was like 35k miles. Youd think it was 100k, tears in the seats, weather stripping coming off. Sensor issues as well, but I honestly hope since it was an early model, just like you 22, that thats not the case. I leased, with the hope of purchasing, just dont see that as an option anymore.
 
You must log in or register to reply here.
Back
Top