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Customer Support Nonresponsive

wowbagger

wowbagger

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Verified Owner
Joined
Jan 16, 2026
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Cars
Lucid Gravity Touring
I have submitted requests for support three times since I got my Gravity in January. I have not received a single response. My latest has to do with the 3.6 software update. After the update, I have to verify my profile in the car. It keeps saying incorrect password although the password is correct on the app, website, and all of the characters are available on the car's "keyboard". Still won't verify. The fine folks in the forum have given suggestions but nothing has worked. I sent an request for help to the Lucid email again but no response. For all I know, the car is eventually going to reject me because I didn't verify the profile and fire off the ejection seats. In any case, I have no idea what to do, how serious this is, or when I will ever get a response from the company. I like the car and am excited about the update might be.
 
If you didn’t pay for the ejection seat package you’ll be fine 😛

In all seriousness you should be fine, you’ll just lose access to the remote features but the car won’t just stop running on you .

Paging @marqie
 
The same thing happened to me except the verify page suggested that I could set a new password on the Lucid portal. I did that and went out to the Gravity and tried to verify. It accepted the new password.
 
audiobear said:
The same thing happened to me except the verify page suggested that I could set a new password on the Lucid portal. I did that and went out to the Gravity and tried to verify. It accepted the new password.
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I tried that and that didn't solve it. Thanks for the food suggestion though. Glad it worked for you
 
you’re going to have to call them.

With the way Lucid is right now, you have to get someone’s specific attention to your case or it’s just not going to happen. Everything is messed up in Lucid right now. Get one person, with one contact number, to help you specifically.
 
socktucker said:
you’re going to have to call them.

With the way Lucid is right now, you have to get someone’s specific attention to your case or it’s just not going to happen. Everything is messed up in Lucid right now. Get one person, with one contact number, to help you specifically.
Click to expand...
Not everything at Lucid is messed up. Service is, especially with answering or returning phone calls.
 
Adnillien said:
Not everything at Lucid is messed up. Service is, especially with answering or returning phone calls.
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Honestly I've had zero problems with Millbrae. They have been returning my calls same day. Called them to schedule an appointment which did have a two month wait but it's not anything urgent so that wasn't a problem. Called before dropping my car for the appointment with a couple of questions and called after I dropped off my vehicle. All of my calls were returned. The service backlog isn't fun but I have a loaner so it's really not an issue.
 
wowbagger said:
I have submitted requests for support three times since I got my Gravity in January. I have not received a single response. My latest has to do with the 3.6 software update. After the update, I have to verify my profile in the car. It keeps saying incorrect password although the password is correct on the app, website, and all of the characters are available on the car's "keyboard". Still won't verify. The fine folks in the forum have given suggestions but nothing has worked. I sent an request for help to the Lucid email again but no response. For all I know, the car is eventually going to reject me because I didn't verify the profile and fire off the ejection seats. In any case, I have no idea what to do, how serious this is, or when I will ever get a response from the company. I like the car and am excited about the update might be.
Click to expand...
I've seen several people have the same issue that said turning off wifi fixed it for them.
 
MorganB said:
Honestly I've had zero problems with Millbrae. They have been returning my calls same day. Called them to schedule an appointment which did have a two month wait but it's not anything urgent so that wasn't a problem. Called before dropping my car for the appointment with a couple of questions and called after I dropped off my vehicle. All of my calls were returned. The service backlog isn't fun but I have a loaner so it's really not an issue.
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Same experience with Costa Mesa. I was called back next day.
 
socktucker said:
you’re going to have to call them.

With the way Lucid is right now, you have to get someone’s specific attention to your case or it’s just not going to happen. Everything is messed up in Lucid right now. Get one person, with one contact number, to help you specifically.
Click to expand...
As mentioned before, please avoid extrapolating from your singular experience to that of all of Lucid’s customers.

It is not true that “everything is messed up in Lucid right now.”

It may be true that service is swamped, and that depends on the service center.

It is also true that CS can be slow to respond or not respond at all, and that is a real problem. This is what I’m hoping the AMA addresses, even more than service, since I think the latter is quite a bit more obvious.

But that’s hardly “everything […] in Lucid.”
 
borski said:
As mentioned before, please avoid extrapolating from your singular experience to that of all of Lucid’s customers.

It is not true that “everything is messed up in Lucid right now.”

It may be true that service is swamped, and that depends on the service center.

It is also true that CS can be slow to respond or not respond at all, and that is a real problem. This is what I’m hoping the AMA addresses, even more than service, since I think the latter is quite a bit more obvious.

But that’s hardly “everything […] in Lucid.”
Click to expand...
images.webp
 
wowbagger said:
I have submitted requests for support three times since I got my Gravity in January. I have not received a single response. My latest has to do with the 3.6 software update. After the update, I have to verify my profile in the car. It keeps saying incorrect password although the password is correct on the app, website, and all of the characters are available on the car's "keyboard". Still won't verify. The fine folks in the forum have given suggestions but nothing has worked. I sent an request for help to the Lucid email again but no response. For all I know, the car is eventually going to reject me because I didn't verify the profile and fire off the ejection seats. In any case, I have no idea what to do, how serious this is, or when I will ever get a response from the company. I like the car and am excited about the update might be.
Click to expand...
I am sorry to hear about your experience. I just sent you a DM.
 
The answer IS to call Lucid Customer Support and not email. They called me back and solved the problem quickly. Very nice folks too.
 
wowbagger said:
The answer IS to call Lucid Customer Support and not email. They called me back and solved the problem quickly. Very nice folks too.
Click to expand...
Second this. They have also been following up with me via text letting me know they are still working the issue. Very polite and responsive.
 
Wanted to revive this thread and give BIG Kudos to San Jose Lucid SC for giving me a call to move my service appt up from late august to tomorrow.

(been driving around staring at this alert for weeks now waiting for my appt and no,.. rebooting or sleep doesn't clear it)

AuxPwrError.webp
 
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