- Joined
- May 27, 2026
- Messages
- 297
- Reaction score
- 403
- Location
- Southern CA
- Cars
- Gravity Grand Touring
- Referral Code
- 6298AY75
Another round of kudos to the Costa Mesa service center and their mobile tech Bradley. What a rockstar! They scheduled me for service about a month ago for a couple minor issues and one larger issue I have had since delivery day: my mobile app hasn’t been talking to the vehicle.
He reached out the day prior to confirm my issues, told me he could arrive early, and also made sure it was ok to ring the doorbell so it wouldn’t set our dog off. Wow! How polite and considerate!
We were on vacation still yesterday on the day of my our mobile service. Bradley arrived right on time and quickly got to work. Kept me updated via text the entire. I guess their work phones are in a transition period so he was using his personal cell. Again, wow.
Spent several hours working on the one main issue and also noted what he could fix on the spot and what would be a service center visit.
Several items will require a service center visit, but he got the one app issue fixed in concert with his engineer and some folks at HQ!! I now have a functional Lucid app!
Bradley was so efficient, polite and professional. He sent me a lengthy text at the close of service with updates on every single item. Followed up with a phone call to explain. I was so impressed by his dedication during what has to be such a wild time to be working at a Lucid service center. He’s been there 4 years. A true survivor and a credit to the company.
Gave me his personal cell number and said to reach out to him directly with any issues or questions should I need service again and he would take care of me.
Beyond impressed. If he is any indicator, I have the utmost faith in Lucid’s service team to turn this ship around.
He reached out the day prior to confirm my issues, told me he could arrive early, and also made sure it was ok to ring the doorbell so it wouldn’t set our dog off. Wow! How polite and considerate!
We were on vacation still yesterday on the day of my our mobile service. Bradley arrived right on time and quickly got to work. Kept me updated via text the entire. I guess their work phones are in a transition period so he was using his personal cell. Again, wow.
Spent several hours working on the one main issue and also noted what he could fix on the spot and what would be a service center visit.
Several items will require a service center visit, but he got the one app issue fixed in concert with his engineer and some folks at HQ!! I now have a functional Lucid app!
Bradley was so efficient, polite and professional. He sent me a lengthy text at the close of service with updates on every single item. Followed up with a phone call to explain. I was so impressed by his dedication during what has to be such a wild time to be working at a Lucid service center. He’s been there 4 years. A true survivor and a credit to the company.
Gave me his personal cell number and said to reach out to him directly with any issues or questions should I need service again and he would take care of me.
Beyond impressed. If he is any indicator, I have the utmost faith in Lucid’s service team to turn this ship around.
